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  • Teaching Interest

Competing in the Age of Digital Platforms—(Executive Education)

By: David B. Yoffie
Summary

Without exception, the most valuable companies in the world today are platforms. Microsoft, Apple, Amazon, Google, Facebook, and many other firms have built their fortunes by facilitating innovation across global ecosystems or... View Details
Keywords: Platforms; Technology; Strategy; Digital Business; Social Networks; Self-driving Cars; Mobile Gaming; Esports; Financial Services; Online Retail; Ride-sharing; Search; Auctions; United States; Asia; China; Europe
  • 12 Nov 2020
  • News

All in the Neighborhood

community. The Near Eastside neighborhood of Indianapolis fit that bill—and it didn’t take long for the hoped-for engagement to follow. In the late 1990s, when Angie’s List was just getting off the ground, the company’s employees reached... View Details
Keywords: community; volunteer work; corporate social responsibility; entrepreneurship; leadership; Personal Services
  • August 2015 (Revised October 2017)
  • Case

Turnaround at Norsk Gjenvinning (A)

By: George Serafeim
Erik Osmundsen, CEO of Norsk Gjenvinning (NG), had initiated a program to strenghten corporate governance, eliminate corruption and improve compliance, and as a result the company had experienced a turnover of almost half of its top 70 line managers and strained... View Details
Keywords: Change Leadership; Governance; Compliance; Waste Management; Environmental Impact; Social Responsibility; Industry Regulation; Regulatory Enforcement; Turnaround; Turn Around Management; Corruption; Leading Change; Change Management; Crime and Corruption; Governance Compliance; Wastes and Waste Processing; Industrial Products Industry; Norway; Scandinavia; Europe
Related
  • 28 Apr 2020
  • Blog Post

HBS African American Student Union

transition to EC year and beyond graduation. Our current membership includes over 130 first years, second years and partners who engage in social events, cultural activities and academic and professional... View Details
  • October 2022
  • Case

Sustainable Finance at Itau BBA

By: George Serafeim, Maria Loumioti and Benjamin Maletta
As of August 2022, the Itau BBA had structured dozens of sustainability linked bonds, which made future interest payments a function of the borrower meeting a target for a sustainability metric, and had solidified its reputation as a pioneer of sustainable finance in... View Details
Keywords: Sustainable Finance; Corporate Social Responsibility; Environmental Sustainability; Growth Strategy; Debt Contracting; Performance Metrics; Risk Assessment; ESG (Environmental, Social, Governance) Performance; Financial Instruments; Risk Management; Debt Securities; Measurement and Metrics; Banking Industry; Pulp and Paper Industry; Latin America
Related
  • 03 Nov 2023
  • News

Weekend Sprints: A New HBS Signature Event?

  • 10 Aug 2020
  • Blog Post

HBS Summer Fellows Focus on Racial Equity and Justice

students engaging in this critical work. This summer, HBS is supporting a record 161 Social Enterprise Summer Fellows, with many organizations and projects focused on racial equity and justice. The View Details

    John Jong-Hyun Kim

    John J-H Kim is a Senior Lecturer and part of the Social Enterprise Initiative at the Harvard Business School. He created and teaches the course Transforming Education Through Social Entrepreneurship—leaders and entrepreneurs who are improving the... View Details

    • April 2025
    • Case

    Techint: Strategic Choices for Community Impact

    By: Lauren Cohen, Virak Prum, Kenneth Charman, Pedro Levindo and Mariana Cal
    In early 2024 Erika Bienek, Chief Community Relations Officer at Techint, had to decide whether to invest in a new company-owned and operated technical school in Veracruz, Mexico, or invest instead in strengthening the city’s public education system. Techint, a global... View Details
    Keywords: Technical Institutes; Community Relations; Social Impact; Argentina; Mexico; Brazil; Conglomerate; Stakeholder Management; Government And Business; Community Impact; Philanthropy; Business Conglomerates; Business Subsidiaries; Business Headquarters; Family Business; Decision Making; Private Sector; Public Sector; Education; Curriculum and Courses; Middle School Education; Secondary Education; Teaching; Training; Learning; Energy; Engineering; Construction; Values and Beliefs; Geography; Global Range; Local Range; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Government Legislation; Recruitment; Innovation and Invention; Disruptive Innovation; Knowledge; Resource Allocation; Industry Clusters; Infrastructure; Family Ownership; Philanthropy and Charitable Giving; Business and Community Relations; Business and Stakeholder Relations; Business and Government Relations; Creativity; Reputation; Social and Collaborative Networks; Civil Society or Community; Social Issues; Poverty; Strategy; Construction Industry; Education Industry; Energy Industry; Industrial Products Industry; Manufacturing Industry; Steel Industry; Europe; Italy; Latin America; North and Central America; Mexico; North America; United States; South America; Argentina; Buenos Aires; Brazil
    Related
    • May 2016 (Revised September 2016)
    • Case

    Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean

    By: Rajiv Lal and Gamze Yucaoglu
    In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high... View Details
    Keywords: Customer Experience; Customer Service; Hotel Industry; Emerging Market; Customer Focus; Leading Growth; Feedback Culture; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Hillside; HBC; Turkey; Vacation; Customer Relationship Management; Quality; Employee Relationship Management; Service Operations; Organizational Culture; Customer Satisfaction; Selection and Staffing; Service Delivery; Competitive Advantage; Emerging Markets; Growth and Development; Accommodations Industry; Entertainment and Recreation Industry; Turkey
    Related
    • 13 Jul 2021
    • News

    Hate Spreads Faster on Twitter: Evidence from 44 News Outlets

    • Video

    Lillete Dubey

    Lillete Dubey, Director of India-based Primetime Theatre Company, shares her views on theater as a platform for social issues, contending that effective plays should engage audiences organically rather than deliver overt messages. View Details
    • 01 Sep 2017
    • News

    Read All About It: Journalism Can Be Profitable

    Wirecutter, earlier this year—what’s next for media companies? Do you see hope for the local newspaper that is not the New York Times or the Wall Street Journal? Our country needs a healthy local news ecosystem, and we are losing local papers that View Details
    Keywords: April White; New York Times; newspapers; Google; Wirecutter; social media; Facebook; News, Library, Internet, and Other Services; Information
    • 2021
    • Book

    The Power of Trust: How Companies Build It, Lose It, Regain It

    By: Sandra J. Sucher and Shalene Gupta
    Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details
    Keywords: Power; Corporate Culture; Future Of Work; Innovation; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Change And Sustainability; Trust; Power and Influence; Globalization; Leadership; Organizational Culture; Innovation and Invention; Human Resources; Information Technology; Strategy; Corporate Accountability; Asia; Europe; South America; Middle East; North and Central America
    Related
    • Awards

    POMS College of Sustainable Operations Best Student Paper Award

    Winner of the 2021 POMS College of Sustainable Operations Best Student Paper Award for “Disclosure-Driven Social Engagement in Supply Chains” (2021) with Andrew Di Wu. View Details
    • 21 Jun 2024
    • Blog Post

    What Does PRIDE Mean to You?

    PRIDE is HBS's home for lesbian, gay, bisexual, transgender, queer, and questioning MBA students and their partners. PRIDE builds community through dedicated social and advocacy programming, and in doing so create a supportive environment... View Details
    • 04 Mar 2024
    • What Do You Think?

    Do People Want to Work Anymore?

    phone, I began to wonder whether it was déjà vu or whether things really have changed. Recent Gallup survey results indicate that US employee engagement is “in a slump—but it’s particularly deep for younger workers” and “In 2023,... View Details
    Keywords: by James Heskett
    • 18 May 2015
    • Research & Ideas

    Advertisers Get Serious About Playing With Their Brands

    talk or Kardashian talk and sometimes they go a little bit too far” Play involves both intentional interaction and turn-taking—and social media engagement between marketer and consumer certainly... View Details
    Keywords: by Dina Gerdeman; Advertising
    • 2023
    • Working Paper

    How Wicked Problems Drive Business Performance: A Review of the Academic Literature

    By: Caroline Adelson, Charlotte Kuller, Cate Tompkins, Ellora Sarkar, Samantha Price and Marco Iansiti
    Recent years have seen a rise in the number of businesses engaged in the pursuit of “purposeful” activities – that is, activities that engage with the broader community in ways that expand beyond the pursuit of shareholder value. Many of these activities involve... View Details
    Keywords: Wicked Problems; Corporate Social Responsibility and Impact; Social Issues; Performance
    Related
    • 17 Jul 2023
    • Research & Ideas

    Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

    “They will behave unethically, they will try to sabotage others, and, at a minimum, they will be less engaged and less productive.” True equality is hard to come by. But being as open as possible about how and why pay is determined will... View Details
    Keywords: by Avery Forman