Service Contracts - Publications - Faculty & Research

19 Apr 2016
First Look

April 19, 2016

link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50837 Covenant-Light Contracts and Creditor Coordination By: Becker, Bo, and Victoria Ivashina Abstract—In 2015, 70% of newly issued leveraged loans had weaker enforcement features,... View Details

Keywords: Sean Silverthorne

01 Sep 2015
First Look

First Look -- September 1, 2015

framework for obtaining reliable proxies of expected returns worldwide. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49238 Through the Grapevine: Network Effects on the Design of Executive Compensation Contracts... View Details

Keywords: Sean Silverthorne

21 Sep 2010
First Look

First Look: September 21, 2010

organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study investigates this idea... View Details

Keywords: Sean Silverthorne

28 Feb 2005
Research & Ideas

How to Harness Auction Fever

Internet Auctions" currently in press in the journal Organizational Behavior and Human Decision Processes. Malhotra says the research carries lessons for business people who bid on everything from services to new employees.... View Details

Keywords: by Manda Salls; Web Services; Web Services

07 Sep 2020
Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

says that’s enough to make it through.” Scrutinize every cost. Every dollar matters now. Companies hanging by a thread should try to renegotiate contracts with suppliers and landlords, and refinance debt. Is there a new supplier for a key... View Details

Keywords: by Danielle Kost; Service; Service

23 Oct 2012
First Look

First Look: October 23

(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but... View Details

Keywords: Sean Silverthorne

19 Sep 2011
Research & Ideas

Doomsday Coming for Catastrophic Risk Insurers?

level of risk sharing in many instances is very incomplete, very poor." Froot examines where insurance companies purchase protection asking, "Do they buy reinsurance contracts for small losses, for in-between losses, for big... View Details

Keywords: by Maggie Starvish; Financial Services

February 2009
Teaching Note

Pitney Bowes: Employer Health Strategy (TN)

By: Michael E. Porter and Jennifer F Baron

Teaching Note for 709458. View Details

Keywords: Health; Employees; Cost; Policy; Situation or Environment; Innovation and Invention; Contracts; Programs; Strategy; Service Industry; Service Industry; United States

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July 2011
Teaching Note

The Credit Suisse/Gerson Lehrman Group Alliance (TN)

By: Robert G. Eccles and Penelope Rossano

Teaching Note for 409046. View Details

Keywords: Competition; Equity; Alliances; Competitive Advantage; Leadership; Research; Business Model; Quality; Revenue; Contracts; Financial Markets; Service Industry; Service Industry

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19 Feb 2013
First Look

First Look: Feb. 19

the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful traction. And new intermediaries that... View Details

Keywords: Sean Silverthorne

13 Aug 2007
Research & Ideas

The Dark Side of Trust

concluded that trust has important positive consequences. For example, trusted automakers spend significantly less time contracting and haggling with their suppliers. Similarly, we know that trust lowers the costs of negotiation and... View Details

Keywords: by Sean Silverthorne; Service

20 Sep 2007
Research & Ideas

How to be a Customer

you'll do. Don't keep the salesperson waiting if she's come to your office for an appointment. Pay on time. Don't try to nickel and dime the seller. Don't ask for free value-added services that weren't part of the original deal. Be... View Details

Keywords: by John Quelch

January 2020 (Revised November 2020)
Case

Crisis at the 11th Hour

By: David G. Fubini, Rebecca Henderson, Sarah Gulick and Trevor Fetter

A successful lawyer describes an important decision she had to make as a young attorney about whether to disclose information in a contract. View Details

Keywords: Contracts; Agreements and Arrangements; Attorney and Client Relationships; Rank and Position; Trust; Decisions; Legal Services Industry; New York (city, NY)

Citation

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30 Apr 2013
First Look

First Look: April 30

longitudinal data from 68 multi-method case studies of organizational change initiatives conducted at the National Health Service in the United Kingdom support these predictions and advance a relational view of organizational change in... View Details

Keywords: Sean Silverthorne

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

use biometric identification technology to improve the reliability of administrative information and deliver social services more efficiently. This paper exploits the random placement of biometric devices in tuberculosis (TB) treatment... View Details

Keywords: Dina Gerdeman

08 Sep 2010
First Look

First Look: September 8, 2010

adult decision maker. Finally, we list a set of open questions that could be profitably addressed by future research. Social Preferences and Strategic Uncertainty: An Experiment on Markets and Contracts Authors:Marco Piovesan, Antonio... View Details

Keywords: Sean Silverthorne

02 Jun 2010
First Look

First Look: June 2

of the Contract: How Contract Structure Shapes Inter-Firm Dispute Resolution Authors:Fabrice Lumineau and Deepak Malhotra Publication:Strategic Management Journal (in press) Abstract This paper investigates how View Details

Keywords: Martha Lagace

15 Jun 2020
Research & Ideas

A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.

crucial role in helping to combat Ebola in Liberia. Founded in 2007 to serve the most remote of Liberia’s 15 counties grappling with the HIV/AIDS crisis, Last Mile Health recruits, trains and supports community members not already in the health care field to provide... View Details

Keywords: by Rachel Layne; Health

03 Feb 2014
Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

network, but pay only for those ads that entice a consumer to make a purchase. (This setup is different from other online advertising such as banner ads, where the seller pays for the placement when the consumer sees the ad, regardless if they click through or make a... View Details

Keywords: by Kim Girard; Advertising; Publishing