Routine - Publications - Faculty & Research

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

health-care professionals—doctors, nurses, technicians, etc. The fact that the cost of living is so much lower in India means that the same service is possible at a fraction of the price elsewhere. For most routine issues, as well as... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

Research Summary

The Institutional Foundations of Lending: Indirect Regulation and State-Building

The Institutional Foundations of Lending: Indirect Regulation and State-Building makes two main theoretical contributions to the scholarship on credit markets and institutional development. First, the book demonstrates that opportunistic lenders can take... View Details

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

intense focus on software security updates, after a massive tech meltdown in July impacted millions of Microsoft Windows devices used by organizations worldwide, including airlines, hospitals, emergency call centers, and banks. The cause of the outage: An undetected... View Details

Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services

05 Jul 2017
Research & Ideas

Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?

Source: Raw Pixel Stockbrokers are taking advantage of their privileged position to increase profits for favored investors and hedge funds, all at the expense of their other customers, new research suggests. A team of economists has found evidence that brokers View Details

Keywords: by Carmen Nobel; Financial Services

30 Mar 2020
Research & Ideas

Readers Ask: I Need Tips for Working at Home

and find a routine that works for you, so that you can get stuff done even when you have kids around and life is not normal. Do you think companies will stick with remote work post-pandemic? Choudhury: Companies might be tempted to go... View Details

Keywords: by Kristen Senz

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

and desires of customers, employees, and investors sets them apart from the bulk of competitors that routinely emphasize one constituency to the detriment of others. Aisner: What are some of the skills that great service leaders must... View Details

Keywords: by Jim Aisner; Retail

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

strain. They had a robust configuration that enabled new purposes, new software deployments, and new coordinated routines across teams. The best can use this as an opportunity to experiment and learn where technology can deliver service... View Details

Keywords: by Danielle Kost

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

Staffing, risks, benefits, and regulatory compliance are all increasingly externalized, most often to parts of the world where need routinely trumps prudence. Rather than manage their own corporate assets, CEOs and other top executives of... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

10 Sep 2018
Research & Ideas

Celebrating 'The Men and Women of the Corporation' 40 Years Later

interplay. There were women in management, but they tended to be concentrated in the more routinized functions. And if you're in the more routinized functions, it's hard to break out, because you're not... View Details

Keywords: by Robin J. Ely

13 Mar 2017
Research & Ideas

Hiding Products From Customers May Ultimately Boost Sales

Retailers routinely swap out the products they display to customers. It’s called assortment rotation, and it’s a popular business strategy for many brick-and-mortar and online stores alike. Retailing trends such as “fast fashion” (think... View Details

Keywords: by Carmen Nobel; Retail; Fashion

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly perform... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

overcome their shame, giving them a sense of purpose in the office that leads to better morale. Indeed, Turkasset has routinely made “best place to work” lists in Turkey, an unheard-of distinction for a debt collection agency. Total... View Details

Keywords: by Michael Blanding; Financial Services

17 Feb 2016
Research & Ideas

Man vs. Machine: Which Makes Better Hires?

companies could tell managers they must hire greens before yellows, but within the greens they could hire anyone they wanted,” says Li. She also stresses these results occurred in hiring for a job position with fairly routine tasks—and... View Details

Keywords: by Michael Blanding; Employment

28 Nov 2012
What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

incentives in influencing desired effort, especially if they are routinely expected and aimed at managers who may be relatively insensitive to added monetary awards. Any effort to inject long-term thinking into pay for performance... View Details

Keywords: by James Heskett

04 Aug 2006
What Do You Think?

What Happens When the Economics of Scarcity Meets the Economics of Abundance?

"popularity curve" comprising the vast population of least-popular items, whether it is song titles, books, or little-known brands. Life in the Long Tail is a busy routine involving the downloading of anything digital from the... View Details

Keywords: by James Heskett

08 Feb 2000
Research & Ideas

Women Negotiating in the New Millenium

it's possible that women have the expectation that men are better" at negotiation. Simmons College's Kolb, an authority on gender issues, asserted that people need to take another look at the routine interactions they have in their... View Details

Keywords: by Martha Lagace

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

scenarios to ensure everyone on the disaster team knows their duties during a crisis. In particular, the team will need primary and backup responsibilities, and guidelines on decision-making. These areas of accountability will help keep the business running. Process:... View Details

Keywords: by Hise Gibson and Anita Lynch

11 Oct 2010
Research & Ideas

It Pays to Hire Women in Countries That Won’t

home. In South Korea, women routinely run their household budgets, according to former president Kim Dae-jung, whom Siegel interviewed for the study shortly before Kim's death in 2009. "In the household economy, wives are the main... View Details

Keywords: by Carmen Nobel

12 Apr 2004
Research & Ideas

Waking Up a Sleeping Company

issue of Medtronic's performance standards, I found that goals and deadlines were routinely set, missed, and then simply adjusted. Poor performance was rationalized by excuses. Even incentive payments were adjusted upward to reflect these... View Details

Keywords: by Bill George

03 Dec 2001
Research & Ideas

Healthcare Conference Looks At Ailing Industry

Jeffrey Wiesen, an attorney specializing in biotechnology, the standard routine was "more a work-for-hire model than a collaboration model, although we always called it collaboration." In a nutshell, it worked like this, Wiesen... View Details

Keywords: by Martha Lagace; Health

Publications