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  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Related
  • Program

Audit Committees in a New Era of Governance

contribution. You will acquire the frameworks to align corporate strategy with financial reporting—and help your company operate more effectively in today's rigorous market and regulatory environment. You may also be interested in the... View Details
  • 01 Nov 2021
  • What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

Phillip Mathew kicked things off by stating that “Selection recommendations must undergo rigorous independent review the selection criteria and process of gathering and presenting the judgment data needs to be robust, efficient, and the... View Details
Keywords: by James Heskett
  • 2008
  • Book

On Competition

By: M. E. Porter
Competition is one of society's most powerful forces for making things better in many fields of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it... View Details
Keywords: Leadership; Practice; Competitive Strategy; Theory; Value Creation
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  • Web

Rock Summer Fellows - Entrepreneurship

the resources and expertise of the Rock Center for Entrepreneurship, including topical sessions and expert office hours Attend an in-person kick-off session in the spring followed by a wrap-up session in the fall 2) Rock Summer Fellows – Rock Accelerator track. View Details
  • Web

Frequently Asked Questions - Doctoral

completion of an undergraduate degree from a university or college where the primary language of instruction is English. A U.S. master’s degree will not supersede a U.S. bachelor’s degree in this case. Because of the rigorous nature of... View Details
  • 08 Nov 2012
  • Working Paper Summaries

Admitting Mistakes: Home Country Effect on the Reliability of Restatement Reporting

Keywords: by Suraj Srinivasan, Aida Sijamic Wahid & Gwen Yu
  • January 2008
  • Article

Where Will We Find Tomorrow's Leaders?

By: Linda A. Hill
Unless we challenge long-held assumptions about how business leaders are supposed to act and where they're supposed to come from, many people who could become effective global leaders will remain invisible, warns Harvard Business School professor Hill. Instead of... View Details
Keywords: Talent and Talent Management; Globalization; Innovation Leadership; Leadership Development; Leadership Style; Situation or Environment; Personal Characteristics
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  • Teaching Interest

The Role of Government in Market Economies (RoGME)

By: Matthew C. Weinzierl

RoGME is about one question: What is the proper role of government in market economies? We study the role of government as it plays out in the real world, using case studies to examine policies of current interest and importance.... View Details

  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

really understanding demand and understanding what flavors were working; it was rigorous upfront testing to see if there was really a business there,” says Hyde. “This is one of the key lessons for people who are trying to understand... View Details
Keywords: by Pamela Reynolds
  • Article

The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding

By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick
Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have... View Details
Keywords: Health Care Delivery; Emergency Room; Operations Improvement; Operations Management; Health Care and Treatment; Service Delivery; Operations; Management; Performance Improvement; Service Operations
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  • 29 Oct 2024
  • HBS Seminar

Lynn Wu, Wharton

  • Web

Impact Investments

through critical, multi-method research. The project is further dedicated to building a foundation of rigorous data for the development of best practices in the impact investing space. WEF, “From the Margins to the Mainstream: Assessment... View Details
  • Web

Finance - Faculty & Research

(including regulators and policy makers); b) to develop highly-relevant and intellectually rigorous MBA and executive education courses; and c) to mentor future academics through the Business Economics doctoral program. Our applied focus... View Details
  • Web

Biography - Institute For Strategy And Competitiveness

economic theory to develop a more rigorous understanding of industry competition and the choices companies make to compete. In addition to advancing his home field of industrial organization economics, Michael Porter’s work has defined... View Details
  • July 2006
  • Article

Bringing History (Back) into International Business

By: G. Jones and Tarun Khanna
We argue that the field of international business should evolve its rhetoric from the relatively uncontroversial idea that 'history matters' to exploring how it matters. We discuss four conceptual channels through which history matters, illustrating each with a major... View Details
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  • January 2008
  • Article

Putting Leadership Back into Strategy

By: Cynthia A. Montgomery
In recent decades an infusion of economics has lent the study of strategy much needed theory and empirical evidence. Strategy consultants, armed with frameworks and techniques, have stepped forward to help managers analyze their industries and position their companies... View Details
Keywords: Leadership; Growth and Development Strategy; Managerial Roles; Mission and Purpose; Organizational Change and Adaptation; Creativity; Competitive Strategy; Competitive Advantage
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  • Web

History of Excellence - Doctoral

Doctor of Business Administration (DBA) degree. This change expands the partnership between HBS and Harvard Graduate School of Arts and Sciences (GSAS), and more accurately reflects the structure and emphasis of those programs and the View Details
  • 30 Jul 2013
  • First Look

First Look: July 30

his career, Richard applied rigorous methods to problems of great social importance, tirelessly championing multi-level analyses of problems that matter. His impact on our field has been immense. Download working paper:... View Details
Keywords: Anna Secino
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

technological advances open up new, previously unimagined use-cases, leaders must be prepared to ask and answer the question: "Just because we can do something, should we?" With regard to the use of data, leaders must be rigorous in... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards