Rights - Publications - Faculty & Research

March 2018 (Revised August 2020)
Case

Alaska Airlines: Empowering Frontline Workers to Make It Right

By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier

This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details

Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry

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March 1994
Article

Expropriation and Inventions: Appropriable Rents in the Absence of Property Rights

By: J. Anton and Dennis Yao

We analyze the problem faced by a financially weak independent inventor when selling a valuable, but easily imitated, invention for which no property rights exist. The inventor can protect his or her intellectual property by negotiating a contingent contract (with a... View Details

Keywords: Innovation and Invention; Intellectual Property; Rights; Sales; Contracts; Negotiation

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Choosing the Right Student Loan | MBA

Choosing the Right Student Loan By Katie Kelsall on February 1, 2021 Share via Facebook Share via LinkedIn Print Share via email At HBS, we consider getting your MBA a shared investment in your future . This means that while we offer... View Details

October 13, 2021
Editorial

How Companies Can Improve Employee Engagement Right Now

By: Daniel Stein, Nick Hobson, Jon M. Jachimowicz and Ashley Whillans

A year and a half into the pandemic, employees’ mental “surge capacity” is likely diminished. Managers must take proactive steps to increase employee engagement, or risk losing their workforce. Engaged employees perform better, experience less burnout, and stay in... View Details

Keywords: Employee Retention; Employee Engagement; Employee Relationship Management; Work-Life Balance

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21 Nov 2016
Working Paper Summaries

Intellectual Property Rights Protection, Ownership, and Innovation: Evidence from China

Keywords: by Lily Fang, Josh Lerner, and Chaopeng Wu

07 Feb 2017
Research & Ideas

The Right Way to Cry in Front of Your Boss

New research suggests that if you break out in tears in front of supervisors or colleagues, you have a chance to recover. The key: reframe your distress as passion. Most people tend to apologize in those situations, says Elizabeth Baily Wolf, a doctoral student in... View Details

Keywords: by Roberta Holland

06 Jul 2020
News

The Right Way to Manage Churn for Maximum Profit

November 2024
Technical Note

Is a Single-Family Office Right For You?

By: Christina R. Wing, George Jackoboice and Justin Huang

Twenty years ago, the term “family office” was used infrequently and often reserved for the most storied families such as the Rockefellers or the Kennedys. Now, “family office” is on the tip of the tongue of every investor, wealth manager, and company. However, the... View Details

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October 19, 2015
Article

Getting Bundled Payments Right in Health Care

By: Robert S. Kaplan, Derek A. Haas, Dereesa Reid, Jonathan Warsh and Michael E. West

Bundled payments—single payments that cover all the care for a patient’s medical condition or treatment over a specified timeframe—are increasingly being deployed to motivate the delivery of better patient outcomes at lower costs. Hoag Orthopedic Institute (HOI), a... View Details

Keywords: Health Care and Treatment; Product Marketing; Health Industry

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November 2001 (Revised April 2003)
Case

Camp Dresser & McKee: Getting Incentives Right

By: Ashish Nanda

"If you try to use money to motivate behavior, you are in a powerful and dangerous place, especially with engineers and scientists," remarked Tom Furman, CEO of Camp Dresser & McKee, Inc. (CDM), a consulting environmental engineering firm. Historically, CDM had... View Details

Keywords: Motivation and Incentives; Compensation and Benefits; Service Industry

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17 Jun 2013
News

The SEC Gets Money-Fund Reform Half Right

03 Nov 2009
News

UK takes right step on too-big banks

21 Feb 2011
News

Society and the right kind of capitalism

The Right Way to Rebuild America's Infrastructure

Following the election of Donald Trump, spending on American infrastructure appears to be one area where Democrats and Republicans can agree—at least in principle. Trump has pledged to push for $1 trillion of new spending on roads, bridges, and more; but some Democrats... View Details