Retailing - Publications - Faculty & Research

October 2005 (Revised December 2006)
Case

Magazine Luiza: Building a Retail Model of "Courting the Poor"

By: Frances X. Frei and Ricardo Reisen de Pinho

Describes the innovative retail model of the Brazilian firm Magazine Luiza. Magazine Luiza enables low-income consumer credit by applying a flexible and nuanced evaluation system. Additionally, its dedication to customer service, employee motivation, and progressive... View Details

Keywords: Motivation and Incentives; Information Technology; Income; Innovation and Management; Success; Customer Focus and Relationships; Credit; Retail Industry; Brazil

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July 2021 (Revised March 2022)
Teaching Note

Flashion: Art vs. Science in Fashion Retailing

By: Kris Ferreira

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15 Jun 2010
News

Richard Sears' Perfect Pitch: Retailing By Catalog

08 Jan 2025
News

Why Retailers Are Turning to Third-Party Marketplaces

07 Jan 2025
News

Why Emotions Matter in Retail Customer Journeys

17 Nov 2020
News

How Retailers Can Thrive in a Shopping Season Like No Other

June 2019
Article

Brokers vs. Retail Investors: Conflicting Interests and Dominated Products

By: Mark Egan

I study how brokers distort household investment decisions. Using a novel convertible bond dataset, I find that consumers often purchase dominated bonds—cheap and expensive versions of otherwise identical bonds coexist in the market. The empirical evidence suggests... View Details

Keywords: Brokers; Fiduciary Standard; Consumer Finance; Structured Products; Household; Investment; Decisions; Motivation and Incentives; Conflict of Interests

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April 2018 (Revised November 2019)
Case

JD: Envisioning the Future of Retail (A)

By: Feng Zhu and Shirley Sun

JD, China’s second largest e-commerce company by gross merchandise volume (GMV) after Alibaba, had expanded rapidly from 2012 to 2016. When the company celebrated its 13th birthday in 2017, Richard Liu, its founder, deliberated on the company’s growth strategies. The... View Details

Keywords: Growth and Development Strategy; Competitive Strategy; E-commerce; Retail Industry; China

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June 2001
Teaching Note

Merchandising At Nine West Retail Stores TN

By: Ananth Raman

Teaching Note for (9-698-098). View Details

Keywords: Retail Industry; United States

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Most companies assume that the easiest way to grow is by investing overseas and that the developing world offers the best opportunities for boosting revenues and profits today. However, success abroad varies widely, and research shows that it's often tough to increase... View Details

18 Mar 2021

Industry Spotlight Series: From Retail to HBS

Please join us for a virtual panel discussion highlighting Harvard Business School students formerly working in the Retail Industry. Hear what a day in the life of an HBS student is like, how they plan to utilize their MBA, and maybe even... View Details

01 Oct 1996
News

Uhlmann Award Winners Focus on French Retailer

(Belarus), all members of the MBA Class of 1996 and students in Professor Ray A. Goldberg's Agribusiness Management Research elective, conducted a study of Carrefour, the French mass-market food retailing giant. Founded in 1959 by two... View Details

March 2011
Case

Seven-Eleven Japan: The Tanpin Kanri Retail Practice

By: Hirotaka Takeuchi and Carin-Isabel Knoop

This case focuses on Tanpin Kanri, which uses both store-level human knowledge and product information sharing. View Details

Keywords: Knowledge Sharing; Employees; Practice; Knowledge Use and Leverage; Competitive Strategy; Retail Industry; Japan

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November 1990 (Revised December 1991)
Case

Ahold & AMS: European Retail Synergy Marketing

By: Ray A. Goldberg

Keywords: Marketing; Retail Industry; Europe

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29 Jul 2013

HBS Retail & Luxury Goods Sector Webinar

This online information session will highlight the resources available to students coming from or who are interested in pursuing a career in the Retail & Luxury Goods sector. There will be a brief presentation followed by a panel... View Details

19 Jun 2014
Blog Post

Exploring the World of Retail as an Intern at Walmart

Fortunately for my stress level, I came into HBS with two parts of my career vision crystallized already: a role in the retail & consumer products realm, and something that would allow me to see a project beyond the recommendation... View Details

April 2012
Article

Retail Doesn't Cross Borders: Here's Why and What to Do about It

By: Marcel Corstjens and Rajiv Lal

Most companies assume that the easiest way to grow is by investing overseas and that the developing world offers the best opportunities for boosting revenues and profits today. However, success abroad varies widely, and research shows that it's often tough to... View Details

Keywords: Operations; Growth and Development Strategy; Globalization; Cross-Cultural and Cross-Border Issues; Local Range; Retail Industry

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