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  • All HBS Web  (954)
    • News  (136)
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    • Multimedia  (1)
  • Faculty Publications  (216)
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  • April 2019 (Revised March 2020)
  • Case

Handy: The Future of Work? (A)

By: Nien-hê Hsieh and Kieron Stopforth
Witnessing numerous lawsuits alleging that online platform companies misclassified workers as contractors when they were actually employees, Handy’s founders faced a series of decisions. Handy was an online platform business that enabled customers to book appointments... View Details
Keywords: Employment; Working Conditions; Entrepreneurship; Compensation and Benefits; Internet and the Web; Ethics; Fairness; Service Industry; United States
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Hsieh, Nien-hê, and Kieron Stopforth. "Handy: The Future of Work? (A)." Harvard Business School Case 319-103, April 2019. (Revised March 2020.)
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

by allocating rewards and resources for both traditional performance and for learning activities. What has changed and what hasn’t? The four drives themselves, fundamental to human psychology, have not changed. The COVID-19 pandemic has... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • Research Summary

Overview

By: Iavor I. Bojinov
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
  • 03 Sep 2013
  • First Look

First Look: September 3

flexible arrangements. 4. Recruit and promote from diverse pools of candidates. 5. Provide leadership education. 6. Sponsor employee resource groups and mentoring programs. 7. Offer quality role models. 8. Make the chief diversity officer... View Details
Keywords: Sean Silverthorne
  • Research Summary

Overview

Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

center and the units about the resource and performance tradeoffs involved in choosing a particular alternative. When you're clear on your strategic goals and have a process that integrates strategic... View Details
Keywords: by Loren Gary
  • Research Summary

Competing on a Common Platform

Why have over 100 firms joined the Eclipse Foundation to collectively produce an open source platform and tools for software application development? What are they trying to accomplish? This research analyzes IBMs divestment of the Eclipse Java Integrated Development... View Details
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

friends, and strangers, even when costly. Why do people devote their resources to helping others? In this chapter, we examine whether engaging in prosocial behavior promotes subjective well-being, which encompasses greater positive... View Details
Keywords: Dina Gerdeman
  • 26 Apr 2022
  • Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

emphasized autonomy as an operating norm, to the point where employees who had worked in more conventional organizations found the transition jarring. Leaders integrated crowdsourcing into decision-making, most notably in the firm’s... View Details
Keywords: by Ranjay Gulati
  • 09 Mar 2003
  • Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

application, disruptive innovations inexorably get better until they change the game, relegating previously dominant firms to the sidelines in often stunning fashion. Incumbents almost always win battles of sustaining innovations. Their superior View Details
Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
  • February 2011 (Revised September 2013)
  • Case

Sound Group China: Urban Waste Entrepreneurs

By: John D. Macomber, Chad M. Carr and Fan Zhao
Private sector entrepreneur in China with advanced solid waste management capability competes with state owned enterprises and also government policies supporting a rival technology. Wen Yibo has used engineering expertise and political savvy to build a major privately... View Details
Keywords: Private Sector; Public Sector; Service Delivery; Business and Government Relations; Environmental Sustainability; Wastes and Waste Processing; Urban Development; Utilities Industry; China
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Macomber, John D., Chad M. Carr, and Fan Zhao. "Sound Group China: Urban Waste Entrepreneurs." Harvard Business School Case 211-086, February 2011. (Revised September 2013.)
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

missions like that, who had time for an identity crisis? Integration challenges After the initial triage phase, the FBI realized the need to improve its threat analysis function; after all, law enforcement agents were not trained to... View Details
Keywords: by Carmen Nobel
  • 26 Jan 2015
  • Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

organizations, and these costs are not small," says Goh. "An integrated approach that looks at both management structures as well as internal health programs is the way forward to address these concerns." View Details
Keywords: by Michael Blanding; Health
  • 06 Apr 2010
  • First Look

First Look: April 6

Khaire Publication: Business History Review (forthcoming) Abstract Identity is an important resource for firms, since it is a critical precursor of an important strategic resource—legitimacy. However, identities of new firms in new... View Details
Keywords: Martha Lagace
  • 23 Aug 2016
  • First Look

August 23, 2016

examine if it can be implemented in different contexts and across academic cultures, structures, and traditions. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51496 Spring 2016 Journal of Applied Corporate Finance ESG View Details
Keywords: Sean Silverthorne
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

integral to strategy execution, and Costco, where low price and product availability make selling activities less complex and variable. Or, more generally, think again about transaction versus solution customers in your pipeline,... View Details
Keywords: by Carmen Nobel
  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

for how these changes would be achieved. The Balanced Scorecard played an instrumental role in this process. While the pieces of the strategy existed, they were fragmented; some observers referred to it as "strategy du jour." The Balanced Scorecard helped to... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • March 2025 (Revised June 2025)
  • Case

Designing the Future of Work: Atlassian's Distributed Work Practices

By: Ashley Whillans and Gabriel Rondón Ichikawa
In early 2020, the software company Atlassian made a bold commitment: employees could work from anywhere—forever. While many tech peers reversed course on remote work, Atlassian worked to optimize their fully distributed model across 13 countries. This case follows... View Details
Keywords: Transformation; Working Conditions; Management Practices and Processes; Product Development; Organizational Culture; Business Strategy; Employees; Technology Industry
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Whillans, Ashley, and Gabriel Rondón Ichikawa. "Designing the Future of Work: Atlassian's Distributed Work Practices." Harvard Business School Case 925-029, March 2025. (Revised June 2025.)
  • 28 Dec 2010
  • Working Paper Summaries

The Psychological Costs of Pay-for-Performance: Implications for Strategic Compensation

Keywords: by Ian Larkin, Lamar Pierce & Francesca Gino
  • 05 Jul 2016
  • First Look

July 5, 2016

More Effective Sports Sponsorship—Combining and Integrating Key Resources and Capabilities of International Sports Events and Their Major Sponsors By: Lund, Ragnar, and Stephen A. Greyser... View Details
Keywords: Sean Silverthorne
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