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Publications

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  • All HBS Web  (841)
    • People  (2)
    • News  (206)
    • Research  (373)
  • Faculty Publications  (85)

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  • All HBS Web  (841)
    • People  (2)
    • News  (206)
    • Research  (373)
  • Faculty Publications  (85)
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  • 03 Mar 2003
  • What Do You Think?

Are Conditions Right for the Next Accounting Scandal?

the other three Big Four firms have greater conflicts of interest (i.e., representing Acme's arch competitors, etc.) than the one hired to perform due diligence on its own work. The audit committee at Acme, unwilling to entrust the due... View Details
Keywords: by James Heskett; Accounting; Financial Services
  • 04 Apr 2008
  • What Do You Think?

Who Owns Intellectual Property?

consumer who rips you off), same as the old boss (the corporation who ripped you off).'" So many questions, so little time and space. What do you think? Original Article Two Chinese students, entrepreneurs designing a start-up... View Details
Keywords: by Jim Heskett
  • 18 Apr 2005
  • Research & Ideas

Tips to Reinvent the Department Store

"I think we are at a crossroads in terms of what exactly we do want to represent to our consumers," she said. The very variety that department stores offer, and the fact that they carry multiple brands that sometimes overlap... View Details
Keywords: by Julie Jette; Retail
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

Download the paper: http://www.hbs.edu/research/pdf/08-099WP.pdf Evaluating the Impact of SA 8000 Certification Authors:Michael J. Hiscox, Claire Schwartz, and Michael W. Toffel Abstract SA 8000, along with other types of certification standards and corporate codes of... View Details
Keywords: Martha Lagace
  • 06 Dec 2011
  • Op-Ed

Greater Fiscal Integration Best Solution for Euro Crisis

For the past 18 months, European policymakers have been trying to deal with a crisis that represents the biggest challenge to the European integration project since its creation after World War II. The very symbol of it, the euro, is... View Details
Keywords: by Dante Roscini
  • 06 May 2002
  • Research & Ideas

A Toolkit for Customer Innovation

a number of companies have adopted an intriguing approach, which at first seems counterintuitive. Essentially, these companies have abandoned their efforts to understand exactly what products their customers want and have instead equipped them with tools to View Details
Keywords: by Stefan Thomke & Eric Von Hippel
  • 14 Apr 2015
  • First Look

First Look: April 14

appropriate relational contracts within the firm. In this paper we report the first results from a research program designed to test the empirical validity of this idea. We use the quasi-randomized roll out across multiple sites within a... View Details
Keywords: Sean Silverthorne
  • 31 Jan 2012
  • First Look

First Look: Jan. 31

potent at increasing savings. In contrast, a more classical measure, a substantially increased interest rate, has no effect on the vast majority of participants. A second experiment is designed to unbundle the key elements of peer groups... View Details
Keywords: Sean Silverthorne & Carmen Nobel
  • 17 Oct 2012
  • Research & Ideas

America Needs a Manufacturing Renaissance

international competition means we should expect industries to come and go. Even if this is sometimes painful, it is, in fact, a healthy process by which resources flow to their most productive uses. When a commons erodes, however, it View Details
Keywords: by Gary P. Pisano & Willy C. Shih; Manufacturing
  • 18 Sep 2013
  • Research & Ideas

Excerpt: Manufacturing Morals

Editor's note: Building and landscape design can do much more for an organization than provide an inspirational headquarters or appealing work spaces. At Harvard Business School, the leafy, orderly, community setting helps reinforce a set... View Details
Keywords: Education
  • 11 Mar 2008
  • First Look

First Look: March 11, 2008

a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons learned in these countries informed the View Details
Keywords: Martha Lagace
  • 24 Sep 2019
  • Research & Ideas

Do National Security Secrets Hold Back National Innovation?

rights to commercialize their ideas in exchange for disclosing the details of their inventions in the patent document itself. The system is designed to make information about cutting-edge technology available to other inventors, in order... View Details
Keywords: by Kristen Senz
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

service representatives to handle the majority of calls on their own, without transferring queries further down the line, it is evidence that the company places equal focus on its representatives (so-called... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

much thinking on the importance of regions and the policies that should be designed towards them. But there is comparatively little work on what regional governments’ role should be in implementing these policies relative to that of other... View Details
Keywords: Sean Silverthorne
  • 21 Oct 2014
  • First Look

First Look: October 21

well-established organizations to act in new ways is never easy. This book is designed to support business leaders and organizational scholars who are grappling with this challenge by pulling together leading-edge insights from some of... View Details
Keywords: Sean Silverthorne
  • 11 Jul 2006
  • First Look

First Look: July 11, 2006

into online payments. PayPal, owned by eBay, has targeted online merchants outside eBay's auction community for its next wave of expansion. Google represents a potential threat to PayPal's "off eBay" strategy, as do incumbent... View Details
Keywords: Sean Silverthorne
  • 30 Nov 2018
  • What Do You Think?

What’s the Best Administrative Approach to Climate Change?

Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details
Keywords: by James Heskett; Energy
  • 19 Dec 2005
  • Research & Ideas

Public Education Goes to School

challenges facing the education sector. The result was the now three-year-old Public Education Leadership Project (PELP), which works with nine urban public school districts representing over one million students. "Rather than... View Details
Keywords: by Mallory Stark; Education
  • 09 Oct 2001
  • Research & Ideas

Five Questions for Paul Lawrence and Nitin Nohria

product. In four-drive terms, we would argue that brands would be stronger to the extent they come to represent an implicit promise to the customer that can be trusted, a promise that to some extent addresses all four primary drives. Take... View Details
Keywords: by Sean Silverthorne
  • 04 Apr 2007
  • Research & Ideas

The Business of Global Poverty

of people living in poverty at the bottom of the wealth pyramid, versus the relative handful at the pyramid's peak, represents what is potentially the most explosive socioeconomic challenge facing the world. Now, with markets in the... View Details
Keywords: by Garry Emmons
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