Relationship Management - Publications - Faculty & Research

01 Feb 2001
News

Books

world: dot-coms, dot-com enablers (technology and service providers), and "wannadots" (established companies seeking to incorporate the Internet into their activities). These organizations must find ways to thrive in a digital age that Kanter believes is defined as... View Details

Keywords: books; research; Publishing Industries (except Internet); Information

04 Sep 2019
News

Clicks and Mortar

has to create a branded experience that goes beyond the purely transactional—one that aims to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in... View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

01 Dec 1999
News

African-American Alumni Conference Considers Success and the Bottom Line

Jackson, Sr.; John H. Johnson of Johnson Publishing; Robert Johnson, CEO of Black Entertainment Television; and Stuart Alden Taylor (MBA '87), senior managing director at Bear Stearns. Interactive sessions explored private equity deal... View Details

Keywords: Mary Ellen Gardner

01 Jun 2015
News

Leadership on a Global Stage

first student ever to graduate with both White House and Fulbright fellowships, also won the Dean’s Award for exceptional leadership and service, and built lifelong relationships with some of his professors—Dean Nitin Nohria, Michael... View Details

Keywords: Robert S. Benchley

01 Feb 2021
News

WFH Doesn’t Have to Dilute Your Corporate Culture

01 Jun 2001
News

Making A Difference: HBS Club of Puget Sound Reaches Out to Young Alumni

Tracy E. Kwiker (MBA 1995) arrived in Seattle three and a half years ago when she was promoted to manage store operations for a Toys “R” Us region in the Pacific Northwest. Eager to establish contacts in her new community, Kwiker began... View Details

Keywords: Elena N. Berg

01 Sep 2003
News

Books

Experimentation Matters by Stefan H. Thomke Becoming a Manager (second edition) by Linda A. Hill What Really Works by William Joyce, Nitin Nohria, and Bruce Roberson The Innovator’s Solution by Clayton M. Christensen and Michael E. Raynor... View Details

Keywords: Deborah E. Blagg; Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

01 Feb 2002
News

HBS Expands Global Presence

impact, and visibility of HBS international research efforts. Dessain, who speaks five languages, has extensive experience in business and higher education throughout Europe, most recently as a senior director in charge of managing... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

24 Feb 2021
News

Factoring high-skills freelancers into the enterprise equation

05 Sep 2018
News

HBS Named Top School for Producing Entrepreneurs

cofounder Sarah Leary (MBA 1998). What’s the secret to alumni success? Your fellow alumni, says PitchBook’s Garrett Black: “Accurate information is hard to come by in private markets in general, and even more so, arguably, in the realm of startups and their backers.... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

19 Nov 2021
News

How to Set Boundaries with a Chatty Colleague

17 Apr 2017
News

Jeff Immelt Wants a Radical Transformation of GE

just kind of lets you see why being here matters,” he told the Globe. Another piece in the puzzle of why Immelt wants to be in Boston brings him back to his roots at HBS, as he has developed strong relationships with the School, including... View Details

Keywords: Miscellaneous Manufacturing; Manufacturing

12 May 2016
News

Food Rescue Is on a Mission

forensic accounting, the ability to adapt to clients’ needs, especially on such an enormous scale, is crucial. He points to SecondBite’s relationship with Coles, one of Australia’s largest supermarket chains, which joined the food-reuse... View Details

Keywords: Jill Radsken

01 Jun 2005
News

Transforming the IRS

over the next five years transformed almost every aspect of the sprawling agency, from its antiquated IT systems to its internal management structures. Many Unhappy Returns (HBS Press, 2005) is his insider account of a mission that seemed... View Details

Keywords: Ann Cullen; IRS; Many Unhappy Returns; reform; Executive, Legislative, and Other General Government Support; Government