Refining - Publications - Faculty & Research

02 May 2000
Research & Ideas

Leading Professional Service Firms

delivering professional services would find this course interesting and useful. EE: Leading Professional Service Firms is fast-paced and intensive. How is the one-week course structured to maximize learning opportunities? Lorsch: We've been View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

07 Sep 2020
Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

says that’s enough to make it through.” Scrutinize every cost. Every dollar matters now. Companies hanging by a thread should try to renegotiate contracts with suppliers and landlords, and refinance debt. Is there a new supplier for a key... View Details

Keywords: by Danielle Kost; Food & Beverage; Service

05 Nov 2014
What Do You Think?

Are We Entering an Era of Neuromanagement?

possibility and addressed the possible practice on its merits and demerits. As Shadreck Saili put it, " all other methods we use seem to be part of neuromanagement any method that can be used to refine the identification of a perfect... View Details

Keywords: by James Heskett

07 Aug 2000
Research & Ideas

Rocket Science Retailing

execution of tests, and other factors for suboptimal sales. When a product testing method is developed with care and refined on a regular basis, the results can substantially improve forecasts. We helped develop a testing method at one... View Details

Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

23 Jul 2018
Research & Ideas

The Open Office Revolution Has Gone Too Far

Technology—in this case specifically, wearable technology—has enabled us to track individual or dyadic interactions at a really refined level. It’s not just “did you do this?” but “you did X, Y, and Z at this particular time with these... View Details

Keywords: Re: Ethan S. Bernstein

04 Dec 2012
Research & Ideas

Book Excerpt: Harder Than I Thought

along the edge of the screen, scanning for a byline. He quickly spotted one: Veronica Perez. "Ms. Perez," said Barton to himself, "Who are you?" Swirling and tapping thumb and forefinger across the tablet's display, he generated a list, View Details

Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace

05 Nov 2007
Research & Ideas

The Changing Face of American Innovation

U.S. inventors can be refined down to the 1992 Chinese share of IBM's inventors in Silicon Valley working in semiconductors. This exceptional detail, especially within individual firms and schools, allows us to answer many more questions... View Details

Keywords: by Sarah Jane Gilbert; Technology

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

continuously advertise them. There is really no room for consumer empowerment when consumers make themselves too predictable. —Luc Wathieu In a time of recession, the waste of marketing dollars will become an issue again. We can expect marketers to be increasingly... View Details

Keywords: by Martha Lagace

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

experienced since the early part of the 20th century. It will not happen overnight but rather over decades, as in the case of the evolution and refinement of managerial capitalism. In the early stages of this new movement, we anticipate... View Details

Keywords: by Martha Lagace

04 Oct 2016
First Look

October 4, 2016

teams (in some areas). The case centers on questions of how to adapt this successful model to new demands in a different service domain, specifically, cybersecurity and defense-related areas. The case also explores how the company is innovating and View Details

13 Dec 2016
First Look

December 13, 2016

https://cb.hbsp.harvard.edu/cbmp/product/317039-PDF-ENG Harvard Business School Case 217-011 Qalaa Holdings and the Egyptian Refining Company This case follows Qalaa Holdings, a successful Egypt-based private equity firm, and gives... View Details

Keywords: Carmen Nobel

18 Jun 2013
First Look

First Look: June 18

mid-2012 Lit Motors had created both engineering and design prototypes and conducted initial customer tests on less than $750,000 of investment. Lit Motors' founder, Daniel Kim, had started the company to design and manufacture an efficient electric 2-wheeled vehicle.... View Details

Keywords: Anna Secino

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

address the problem at scale. The collective interplay is refined through trial and error over a long period of time. All this goes through the window in a crisis like the one we now face. There is no time to set the rules, no time to... View Details

Keywords: by Danielle Kost

18 Jun 2014
Research & Ideas

Book Excerpt: ‘Collective Genius’

innovation is a process of trial and error, often to embarrassing degrees, even for the most skilled innovators. Thomas Edison used a cut-and-try method—test out an idea to see if it works, reject or refine it, and try again. Hence,... View Details

Keywords: by Linda Hill; Entertainment & Recreation

12 Oct 2011
First Look

First Look: October 12

those actions. Further refinement and tests of these hypotheses are likely to help us better understand some of the fundamental questions in corporate accountability reporting. Download the paper:... View Details

Keywords: Sean Silverthorne

06 May 2008
First Look

First Look: May 6, 2008

contracted while in marketing. The research identified customers that would be willing to pay more for the services that Purolator was or could potentially provide to them. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=508054... View Details

Keywords: Martha Lagace

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

advice. He suggested that the company test and refine its business model by initially focusing on one payment operation, for parking tickets, in one U.S. city. The entrepreneurs almost bit off his head. "The leader in this market... View Details

Keywords: by Walter Kuemmerle

30 Aug 2016
First Look

August 30, 2016

endogenous two-way feedback between credit market sentiment and credit market outcomes. This feedback arises because investors’ beliefs depend on past defaults, but beliefs also drive future defaults through investors’ willingness to View Details