ROI - Publications - Faculty & Research

January 1990
Case

No Smoking Story

By: Stephen A. Greyser, Roy V. Eales and Norman Klein

03 Feb 2003
Research & Ideas

to market, said Scott. Using Web services to streamline internal processes has reduced their vehicle design process from forty-eight to eighteen months. "You can't see middleware, but you can prove ROI quicker than you can on some... View Details

Keywords: by Julia Hanna; Service

Article

Effects of Cultural Ethnicity, Firm Size, and Firm Age on Senior Executives' Trust in Their Overseas Business Partners: Evidence from China

By: Crystal Jiang, Roy Y.J. Chua, Masaaki Kotabe and Janet Murray

We investigate trust relationships between senior business executives and their overseas partners. Drawing on the similarity-attraction paradigm, social-categorization theory, and the distinction between cognition- and affect-based trust, we argue that executives trust... View Details

Keywords: Ethnicity; Culture; Management Teams; Cognition and Thinking; Networks; Globalized Firms and Management; Partners and Partnerships; Business Growth and Maturation; Size; Trust; China

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September 2013 (Revised April 2014)
Teaching Note

Transitions Asia: Managing Across Cultures

By: Roy Y.J. Chua, Sharon Mozgai and Dawn Lau

The director of an interim executive research firm, Chee Lung Tham, faced a clash of culture and management styles when his mainland China client threatened to fire the American interim manager that Tham had assigned. The client, Wong Lung, ran a family-owned garment... View Details

Keywords: China; Cross-cultural Management; Family Business; Cross-Cultural and Cross-Border Issues; Management Style; Service Industry; China

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Article

Guanxi versus Networking: Distinctive Configurations of Affect- and Cognition-based Trust in the Networks of Chinese and American Managers

By: Roy Y.J. Chua, M.W. Morris and P. Ingram

This research investigates hypotheses about differences between Chinese and American managers in the configuration of trusting relationships within their professional networks. Consistent with hypotheses about Chinese familial collectivism, an egocentric network survey... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Managerial Roles; Relationships; Cognition and Thinking; Emotions; Social and Collaborative Networks; Trust; China; United States

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June 2008
Article

From the Head and the Heart: Locating Cognition- and Affect-based Trust in Managers' Professional Networks

By: Roy Y.J. Chua, P. Ingram and M. Morris

Keywords: Cognition and Thinking; Trust; Management; Networks

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03 Nov 2015
First Look

November 3, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=50057 November 2015 Negotiation and Conflict Management Research Done but Not Published: The Dissertation Journeys of Roy J. Lewicki and J. Keith Murnighan By: Kopelman, Shirli, Anne L.... View Details

Keywords: Sean Silverthorne

July 2012
Article

Collaborating Across Cultures: Cultural Metacognition and Affect-Based Trust in Creative Collaboration

By: Roy Y.J. Chua, Michael W. Morris and Shira Mor

We propose that managers' awareness of their own and others' cultural assumptions (cultural metacognition) enables them to develop affect-based trust in their relationships with people from different cultures, enabling creative collaboration. Study 1, a multi-rater... View Details

Keywords: Management; Cross-Cultural and Cross-Border Issues; Relationships; Trust; Social and Collaborative Networks; Creativity

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2011
Working Paper

Collaborating across Cultures: Cultural Metacognition & Affect-Based Trust in Creative Collaboration

By: Roy Y.J. Chua, Michael W. Morris and Shira Mor

We propose that managers' awareness of their own and others' cultural assumptions (cultural metacognition) enables them to develop affect-based trust with associates from different cultures, promoting creative collaboration. Study 1, a multi-rater assessment of... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Knowledge Sharing; Managerial Roles; Creativity; Prejudice and Bias; Social and Collaborative Networks; Trust; Cooperation

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16 Jul 2008
Op-Ed

What Should Employers Do about Health Care?

medications and services used to treat chronic conditions. Companies are tracking the ROIs of these investments in health with good results. These kinds of health and wellness initiatives are a great place to start. And, they are not... View Details

Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health

04 May 2010
First Look

First Look: May 4

health concerns can communicate with physicians online or by phone and receive advice or even a diagnosis without having to visit the physician's office. American Well's co-founders, Ido Schoenberg and Roy Schoenberg, believe this... View Details

Keywords: Martha Lagace

10 Sep 2013
First Look

First Look: September 10

of metrics to describe TV programs and broadcast advertising. Co-Founder and CEO Deb Roy said: "We want to measure audience engagement, not just media consumption." But what was the value of audience engagement? How could it be... View Details

Keywords: Sean Silverthorne

5 Aug 2005 - 10 Aug 2005
Conference Presentation

Trust in the face of competitive and cooperative rewards

By: K. Y. Ng, Roy Y.J. Chua and M. L. Chan

Keywords: Trust; Motivation and Incentives; Cooperation; Competition

Citation

16 Aug 2010
Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

that managers deliver ROI from their marketing investments; therefore, quantifying the effects of marketing decisions is imperative. At the same time, customer relationship management (CRM) software and emerging Web 2.0 applications are... View Details

Keywords: by Sarah Jane Gilbert

01 Feb 2017
What Do You Think?

Is the Next Jobs Crisis Just Ahead?

for beginning teachers So, is there any hope?” Roy Damary summed up his thoughts this way: “And we all thought that the service industry was the salvation of countries facing industrial decline!” Although the challenge was framed in terms... View Details

Keywords: by James Heskett; Service

29 May 2018
First Look

New Research and Ideas, May 29, 2018

Disney animation department was not the company’s only problem. Disney was under pressure: the company had recently delivered poor financial results; ratings at the ABC network had fallen below competitors; Walt’s nephew, Roy E. Disney,... View Details

Keywords: Dina Gerdeman

11 Aug 2009
First Look

First Look: August 11, 2009

Battilana and T. D'Aunno Publication:In Institutional Work: Actors and Agency in Institutional Studies of Organizations, edited by Thomas B. Lawrence, Roy Suddaby, and Bernard Leca. Cambridge, U.K.: Cambridge University Press, 2009... View Details

Keywords: Martha Lagace

04 Jan 2010
Research & Ideas

Best of HBS Working Knowledge 2009

involves two key premises: Luxury is intrinsically linked to self-interest, and exposure to luxury can activate related mental representations affecting cognition and decision-making. HBS professor Roy Y.J. Chua and Xi Zou show that... View Details

Keywords: by Staff