Publications

September 1998 (Revised April 2002)
Case

ECM Group: Improving Global Marketing Productivity

Associated Foods is considering a proposed program barter deal submitted by media consultancy ECM, along with other proposals to improve marketing expenditure productivity. This case allows calculation of the quantitative as well as the qualitative issues. View Details

Keywords: Marketing Strategy; Media; Marketing Channels; Globalization; Food and Beverage Industry

2012
Chapter

Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms

By: Heidi K. Gardner, N. Anand and Tim Morris

How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details

Keywords: Competency and Skills; Innovation and Invention; Knowledge; Organizations; Practice; Mathematical Methods; Consulting Industry

April 2007
Article

Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms

By: N. Anand, H. K. Gardner and T. Morris

How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details

Keywords: Knowledge; Innovation and Invention; Management Practices and Processes; Organizational Structure; Economy; Management Analysis, Tools, and Techniques; Experience and Expertise; Service Operations; Consulting Industry

03 Oct 2023
HBS Case

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

corresponding increases in interest rates prompt fears of a recession. Indeed, a recent Harvard Business School case study details how four tech giants laid off almost 40,000 workers between November 2022... View Details

Keywords: by Ben Rand; Telecommunications; Technology; Financial Services; Manufacturing

August 1983 (Revised May 2007)
Case

Milford Industries (A)

By: Robert J. Dolan and Benson P. Shapiro

The new district sales manager for a tool company must determine how to get his district "back on track." The case presents various qualitative and quantitative information on the salespeople. Teaching objectives include the specification of the tasks of a district... View Details

Keywords: Managerial Roles; Salesforce Management; Resignation and Termination; Performance Evaluation

Educators

09 Nov 2023
HBS Case

What Will It Take to Confront the Invisible Mental Health Crisis in Business?

Cohen’s recent case studies spotlights Zak Pym Williams, the son of the late comedian Robin Williams, who is spreading awareness about mental illness after struggles following his dad’s suicide. Another... View Details

Keywords: by Kara Baskin; Health

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

company that resorted to inhumane means of reducing its workforce, according to a trio of case studies co-written by Cynthia Montgomery, the Timken Professor of Business Administration at Harvard Business... View Details

Keywords: by Michael Blanding

February 2004
Article

Leader Behaviors and the Work Environment for Creativity: Perceived Leader Support

By: Teresa M. Amabile, Elizabeth A. Schatzel, Giovanni B. Moneta and Steven J. Kramer

This exploratory study investigated leader behaviors related to perceived leader support, encompassing both instrumental and socioemotional support. The study first established that leader support, proposed to be a key feature of the work environment for creativity,... View Details

Keywords: Creativity; Leadership; Behavior; Working Conditions; Perception; Performance

September 2005
Article

Affect and Creativity at Work

By: Teresa M. Amabile, Sigal G. Barsade, Jennifer S. Mueller and Barry M. Staw

This study explored how affect relates to creativity at work. Using both quantitative and qualitative longitudinal data from the daily diaries of 222 employees in seven companies, we examined the nature, form, and temporal dynamics of the affect-creativity... View Details

Keywords: Creativity; Attitudes; Employees; Theory

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Article

Intermediary Functions and the Market for Innovation in Meiji and Taisho Japan

By: Tom Nicholas and Hiroshi Shimizu

Japan experienced a transformational phase of technological development during the late nineteenth and early twentieth centuries. We argue that an important, but so far neglected, factor was a developing market for innovation and a patent attorney system that was... View Details

Keywords: Innovation; Patents; Innovation and Invention; Japan

Read Now

18 Apr 2022
HBS Case

Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

societal issues, according to two new Harvard Business School case studies. “Increasingly, business leaders are expected to take stands on societal issues—to do societal good. It’s gone beyond ‘do no harm,’” says George A. Riedel, the... View Details

Keywords: by Jay Fitzgerald

Research Summary

Integrating: A managerial practice that enables implementation in fragmented healthcare environments [Under Review]

In this paper with Michaela Kerrisey, Sara Singer, Nicholas Leydon, and Gordon Schiff, we identify the factors that enabled primary care clinics to overcome implementation barriers and explain how clinic managers can integrate those factors across roles. Our... View Details

September 2021
Article

Joint Problem-solving Orientation in Fluid Cross-boundary Teams

By: Michaela J. Kerrissey, Anna T. Mayo and Amy C. Edmondson

Using interviews, a national field survey, and an online laboratory study, we have examined teamwork in fluid cross-boundary teams. Across three studies, we qualitatively discovered and quantitatively explored "joint problem-solving orientation" as a new team factor.... View Details

Keywords: Problem Solving; Cross-boundary Teams; Groups and Teams; Problems and Challenges; Performance

29 Feb 2024
HBS Case

Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent

Superstar talent brings the kind of wattage that can power a business to the next level, as recent high-stakes decisions facing soccer legend David Beckham show. Two new Harvard Business School case studies... View Details

Keywords: by Avery Forman; Sports

07 Jul 2022
HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

Lindsay N. Hyde. Eisenmann and Hyde wrote two case studies with HBS case researcher Tom Quinn that analyze the smart moves and simple errors at Ample Hills Creamery, as well as... View Details

Keywords: by Pamela Reynolds

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

look for the line, you never want to be in the ZIP Code of the line.” Here’s a look at three sticky situations, along with Fubini’s advice about how to handle them. The case of the freeloading associate: A client grants a per-diem stipend... View Details

Keywords: by Michael Blanding; Consulting

June 1997 (Revised May 1998)
Case

Exploring Brand-Person Relationships: Three Life Histories (Condensed)

The idea that "relationships" exist between consumers and products has implicitly occupied a central place in brand marketing thought and practice. Now as relational (one-on-one) marketing is said to be replacing transactional (mass) marketing as the dominant paradigm... View Details

Keywords: Consumer Behavior; Relationships; Brands and Branding

Educators