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Show Results For
- All HBS Web
(502)
- News (177)
- Research (266)
- Multimedia (28)
- Faculty Publications (17)
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
By: W. Earl Sasser
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- 11 AM – 12 PM EST, 13 Jan 2016
- Webinars: Trending@HBS
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
In their recently completed book by the same title, Professor Schlesinger and coauthors and fellow HBS faculty members James L. Heskett (emeritus) and W. Earl Sasser posit the following: that management has within its control the authority, and, they think, the... View Details
- 28 Jan 2014
- News
Historian Nancy Koehn on Why the McMansion Is Back
- 16 Oct 2013
- News
How To End Nightmarishly Boring, Time-Sucking Meetings At Work
- 21 Jan 2022
- News
A Leader’s Handbook for Managing Culture
W. Earl Sasser
Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details
- 19 Oct 2020
- Video
New Cash House Name Unveiled
- 01 May 2013
- News
Why Isn’t ‘Servant Leadership’ More Prevalent?
- 12 Oct 2017
- News
Braude’s Believe It Or Not: Puerto Rico, NFL Protests & NBC
- 11 Jul 2016
- News
Secrets To Happiness
- 06 Jul 2010
- News
Renewable Energy: Winds at Our Back?
- 18 Jul 2017
- News
Political Roundtable: Russia, Polls, Health Care & Lawyers Gone Wild
- 13 Feb 2018
- News
President’s Infrastructure Plan Is Not Adding Up For Some
- 03 Sep 2013
- News
Congress To Decide US Involvement In Syria As World Watches
- 06 Aug 2014
- News