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- All HBS Web (766)
- Faculty Publications (198)
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- 07 Apr 2015
- First Look
First Look: April 7
Path-Breakers? Women's Electoral Success and Future Political Participation By: Bhalotra, Sonia, Irma Clots-Figueras, and Lakshmi Iyer Abstract—This paper investigates whether the event of a woman winning office in a competitive election... View Details
Keywords: Sean Silverthorne
- 01 Nov 2011
- First Look
First Look: Nov. 1
Chearavanonts enter the company, how has Chairman Dhanin created a business culture that maintains the closeness of a family business with the strategic vision, innovations, and transparency of a professionally run company-especially... View Details
Keywords: Sean Silverthorne
- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
it was an advertising bro fest, but also a reflection of the cultural norms of the time. After all, the 1960s was the dawn of the golden age of advertising when agencies were evolving from product pitchers to storytellers. That first... View Details
- 2011
- Book
Detour: My Unexpected, Amazing, Life Changing Journey With OnStar
By: Chet Huber
Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details
Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry
Huber, Chet. Detour: My Unexpected, Amazing, Life Changing Journey With OnStar. CreateSpace Independent Publishing Platform, 2011.
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
titles? Do they end all messages with “best” or other polite language? How are perks, like hotel upgrades and free drinks, distributed? Run experiments. Conduct email tests similar to the ones Feldberg and Kim used in their studies. Gauge... View Details
Keywords: by Pamela Reynolds
- 01 Mar 2023
- What Do You Think?
How Much Does 'Deep Purpose' Matter to the Bottom Line?
(iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do things... View Details
Keywords: by James Heskett
- 20 Oct 2016
- Cold Call Podcast
The Spectacular Fall and Fix of HealthCare.gov
- 02 Aug 2011
- First Look
First Look: August 2
practitioner psychologists who expertly analyze and manage their own and others' thought processes. Read the paper: http://hbr.org/2011/07/the-new-psychology-of-strategic-leadership/ar/1 Effects of Cultural Ethnicity, Firm Size, and Firm... View Details
Keywords: Sean Silverthorne
- 29 Sep 2009
- First Look
First Look: September 29
Policymakers tend to do just enough to satisfy political demands but not enough to solve the real problems, and they wait too long to act. The resulting policies are overly reactive, enacted once damage is already done, and they are too... View Details
Keywords: Martha Lagace
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
the question is extended more broadly to organizations in general, there is little for us to go on in responding to the question. The impact of culture on performance has interested me for several decades, having teamed in 1992 with John... View Details
Keywords: Re: James L. Heskett
- 13 Feb 2012
- Research & Ideas
The Case Against Racial Colorblindness
of race in the workplace. "umm, He Has Pants" In efforts to be politically correct, people often avoid mentioning race when describing a person, even if that person's race is the most obvious descriptor. (Comedian Stephen Colbert often... View Details
Keywords: by Carmen Nobel
- 07 Aug 2012
- First Look
First Look: August 7
Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams Authors:Carmit Tadmor, Patricia Satterstrom, Sujin Jang, and Jeffrey Polzer Publication:Journal of Cross-Cultural... View Details
Keywords: Sean Silverthorne
- 22 Jun 2010
- First Look
First Look: June 22
self-sorting, and manager-directed joint learning. It shows that such culture will be stronger among more important employees and in older and more successful firms where employees make important decisions and the manager has strong... View Details
Keywords: Martha Lagace
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
searched for new brand stories to tell that better reflected the new cultural environment. Consumers largely agreed with this decision, with 77 percent claiming that brands in their marketing communications should not ignore or turn a... View Details
Keywords: by Jill Avery and Richard Edelman
- 11 May 2010
- First Look
First Look: May 11
understood, even as the United States, Germany, and the United Kingdom instituted reforms in early 2010. Presenting opportunities for cross-national policy learning, this case describes the political economy of healthcare reform. In late... View Details
Keywords: Martha Lagace
- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
SUMMING UP Is Management the Missing Ingredient in Melding Organization Culture and Remote Work? Those who have experienced remote work are largely vocal supporters of the notion. Its success is dependent, on the one hand, on an effective... View Details
Keywords: by James Heskett
- 15 Mar 2016
- First Look
March 15, 2016
turnout among those who would have registered anyway. On the contrary, citizens registered due to the visits became more interested in the elections, and 93% voted at least once in 2012. Overall, these results suggest that easing registration requirements could... View Details
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- 05 Feb 2018
- What Do You Think?
Should Companies Disclose Employee Compensation?
believes in a practice he calls “radical transparency.” That means “giving most everyone the ability to see most everything (to reduce) harmful office politics and the risks of bad behavior more likely to take place behind closed doors... View Details
- 21 May 2024
- Cold Call Podcast