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Show Results For
- All HBS Web
(602)
- News (65)
- Research (510)
- Events (1)
- Multimedia (1)
- Faculty Publications (228)
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
can amplify bias. Some companies try to address the issue by making sure that their algorithms don’t use data on protected characteristics such as race or gender. Yet, eliminating factors like race from an algorithm doesn’t address the... View Details
Keywords: by Rachel Layne
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
that the fit is "perfect"—that the manager has the requisite talents and characteristics (personal values that match the corporate culture) to do the job—the manager will be in a better position to make an immediate contribution... View Details
Keywords: by Linda Hill
- 12 Mar 2014
- Lessons from the Classroom
Managing the Family Business: Firing the CEO
something has gone very wrong and the organization could be in trouble. It implies that the person was a bad choice to begin with, which impugns the judgment of those who hired the CEO. And there's also the View Details
- 03 Nov 2015
- First Look
November 3, 2015
addition to hurting performance, such workers can generate enormous regulatory and legal liabilities for the firm. We explore a large novel dataset of over 50,000 workers across 11 different firms to document a variety of aspects of workers’ View Details
Keywords: Sean Silverthorne
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
personally profit by violating the law or by harming or misleading others. The stakes can be enormous, especially when a big transaction or career-making decision is involved. This means people in business often face much larger... View Details
Keywords: by Lane Lambert
- September 2011 (Revised February 2013)
- Case
Cleveland Clinic: Improving the Patient Experience
By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
Raman, Ananth, and Anita L. Tucker. "Cleveland Clinic: Improving the Patient Experience." Harvard Business School Case 612-031, September 2011. (Revised February 2013.)
- 08 Dec 2015
- First Look
December 8, 2015
Big Cities: The Promises and Limitations of Improved Measures of Urban Life By: Glaeser, Edward L., Scott Duke Kominers, Michael Luca, and Nikhil Naik Abstract—New, "big" data sources allow measurement of city characteristics... View Details
Keywords: Sean Silverthorne
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
directors. As CEO of Frontier Communications, a U.S. telecom company with over $25 billion in assets, Wilderotter executed three major acquisitions, transforming the company’s business mix and more than doubling its size. This case explores Wilderotter’s career,... View Details
Keywords: Sean Silverthorne
- 1996
- Book
Creativity in Context
By: T. M. Amabile
Keywords: Creativity; Theory; Research; Motivation and Incentives; Situation or Environment; Organizational Culture; Measurement and Metrics; Personal Characteristics; Cognition and Thinking; Performance; Performance Evaluation; Social Psychology
Amabile, T. M. Creativity in Context. Boulder, CO: Westview Press, 1996.
- 09 Nov 2021
- Research & Ideas
The Simple Secret of Effective Mentoring Programs
pre-hiring interview records, the authors found no correlation between any specific demographic or personality traits among those who opted in or out of mentoring. They did find that those who opted out of mentoring tended to have lower... View Details
Keywords: by Jay Fitzgerald
- Web
Judging Success - Christensen Center for Teaching & Learning
difficult to assess whether they have internalized these deeper, personal dimensions of learning and are able to apply them in practice. Judging Success of a Class Session David Garvin Sometimes it takes years to determine whether a case... View Details
- 08 Mar 2022
- Research & Ideas
Representation Matters: Building Case Studies That Empower Women Leaders
themselves more highly on career-related characteristics like intelligence and competence. More strongly associate leadership with women. Increasing the number of women case protagonists that students encounter is an evidence-based... View Details
Keywords: by Colleen Ammerman and Boris Groysberg
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
more than 11,000 people, so it took years to complete the workshops. But by the end of the process, "almost every person felt that the company vision was his or her own vision," Groysberg says. INTERACTIVITY: Once some intimacy is... View Details
Keywords: by Carmen Nobel
- 24 Jun 2002
- Research & Ideas
Four Keys of Enduring Success: How High Achievers Win
has a moral component, he said. People we look up to are not people who achieve and then stop; they keep on going and growing. From their interviews thus far, Stevenson and Nash have been able to draw some preliminary conclusions about View Details
Keywords: by Martha Lagace
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
person can do it all. What do your discussions with leaders teach us about putting together a coalition? Kanter: I urge leaders to live by the Change Agent Rule of Three. In every situation, leaders must deal with three groups of... View Details
Keywords: by Sean Silverthorne
- Web
Historical Data & Sources - Business History
Dollars The Maddison Project Notes: Values for Czechoslovakia from 1990 - 1993 are an average of the listed values for: Czech Republic and Slovakia. Download Data Set in Excel Personal Computers: Density by Country EconStats Notes:... View Details
- 2021
- Book
The Emergence of Charismatic Business Leadership
In The Emergence of Charismatic Business Leadership is an examination of how the role of the business leader in the U.S. has changed from World War II to the present. A small number of high-profile individuals have transformed the face of modern-day leadership,... View Details
Keywords: Charisma; Leadership; Management Skills; Leadership Style; Personal Characteristics; Success
Tedlow, Richard S. The Emergence of Charismatic Business Leadership. New York: RosettaBooks, 2021.
- 09 Jul 2007
- Research & Ideas
Five Steps to Better Family Negotiations
These characteristics lead to stronger loyalty and sensitivity to one another but also greater reactivity in their interactions. Family relationships also have deeply ingrained patterns that have developed over years of interacting.... View Details
Keywords: by John A. Davis and Deepak Malhotra
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
Unilever's market positions in detergents. The attempts to find more profitable growth opportunities through innovation, in products as diverse as fresh dairy and feminine hygiene, largely came to naught, as did attempts to buy into the fast-growing View Details
- Article
The Counterfeit Self: The Deceptive Costs of Faking It
By: Francesca Gino, Michael I. Norton and Dan Ariely
Although people buy counterfeit products to signal positive traits, we show that wearing counterfeit products makes individuals feel less authentic and increases their likelihood of both behaving dishonestly and judging others as unethical. In four experiments,... View Details
Gino, Francesca, Michael I. Norton, and Dan Ariely. "The Counterfeit Self: The Deceptive Costs of Faking It." Psychological Science 21, no. 5 (May 2010): 712–720.