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  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

that I would get out, but also that I would prevail in the end and turn the experience into the defining event of my life, which, in retrospect, I would not trade.” Collins asked him about the personal characteristics of prisoners who did... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 28 Jan 2019
  • Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

really matters in the workplace is helping employees feel appreciated.” Rewards that signal to employees that they did a good job and that their manager cares about them will encourage employees to want to work even harder, the research... View Details
Keywords: by Dina Gerdeman
  • 22 Aug 2016
  • Research & Ideas

Master the One-on-One Meeting

don’t do after work drinks—that suggests a less serious discussion. The agenda If a meeting is important enough to have, it should have an agenda. Topics in a 1:1 should be about professional growth, personal connection and for giving... View Details
Keywords: by Julia B. Austin
  • 02 Mar 2007
  • What Do You Think?

What Is the Government’s Role in US Health Care?

Butler believes that it could come in the form of a two-tiered system of private treatment at personal expense layered on a service free to all with protections for healthcare givers and the elimination of third party insurance. Are these... View Details
Keywords: by Jim Heskett; Health
  • March 2000 (Revised January 2001)
  • Case

Microsoft's Vega Project: Developing People and Products

By: Christopher A. Bartlett and Meg Wozny
With a focus on Matt MacLellan and his careful development as a project manager under his boss and mentor, Jim Kaplan, the case describes the evolution of Microsoft's human-resource philosophies and policies and illustrates how they work in practice to provide the... View Details
Keywords: Human Resources; Competitive Advantage; Retention; Personal Development and Career; Organizational Design; Information Technology; Motivation and Incentives; Leadership Development
Related
  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • 04 Mar 2024
  • Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

replace him with another white man, even when white men continued to hold the majority of the board. “People myopically attend to the identity of the person who is leaving,” Chang says. “They seem to ignore the diversity of the remaining... View Details
Keywords: by Michael Blanding
  • 07 Feb 2017
  • Research & Ideas

The Right Way to Cry in Front of Your Boss

appropriate in the American workplace, but valued. People only get emotional about things they care about, so reframing distress as passion isn’t disingenuous, she says. Take job performance reviews, a situation where despite best efforts... View Details
Keywords: by Roberta Holland
  • 31 Jan 2022
  • Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

comes with “co-creation” seriously, with younger generations of employees ready to be judged on their creativity as much as their expertise. New societal expectations. Roundtable participants said that Millennials and members of Generation Z seek purpose and... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

want from the airline.” The strategy also made good business sense because after all, Bastian told his managers and executives, “If you take care of your people, they take care of your customers.” In... View Details
Keywords: by Lane Lambert; Air Transportation
  • 30 Mar 2021
  • Research & Ideas

Commuting Hurts Productivity and Your Best Talent Suffers Most

commutes: “Firms need to care about this,” he says, “not just employees.” About the Author Lane Lambert is a writer based in the Boston area. [Image: Unsplash/Alexander Popov] Will you resume your daily commute after the COVID-19... View Details
Keywords: by Lane Lambert
  • 15 May 2015
  • Research & Ideas

Kids Benefit From Having a Working Mom

stayed home full time, according to a new study. Men raised by working mothers are more likely to contribute to household chores and spend more time caring for family members. “There are very few things that have such a clear effect on... View Details
Keywords: by Carmen Nobel
  • 03 Jun 2002
  • Research & Ideas

How to Succeed With Your New Boss

things fast when you know that the business has serious structural problems. So it is wise to get bad news on the table early and to lower unrealistic expectations. Be careful to assess your new organization's capacity for change before... View Details
Keywords: by Michael Watkins
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
Related
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • July 2001 (Revised May 2002)
  • Case

Making a Doctor

Three doctors were interviewed to learn how they were trained to be a physicians. One was a family practice senior resident, one was a critical care pediatric chief resident, and one was an orthopedic staff surgeon 18 months out of residency. All three were interviewed... View Details
Keywords: Personal Development and Career; Health Care and Treatment; Business Processes; Health Industry
Related
  • 11 Feb 2002
  • Research & Ideas

The Quiet Leader—and How to Be One

them; it gets under their skin. While other people would say, "Hey, why are you getting carried away about this?", they care about it. They commit themselves and keep working tenaciously, so that over a period of time they find... View Details
Keywords: by Martha Lagace
  • 22 Mar 2024
  • Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

exposing themselves to the risk that a single person getting run over by a bus may blow up the whole company.” For hiring managers, there’s clear reason to recruit and retain open source experts. “Companies are recognizing that there's... View Details
Keywords: by Rachel Layne; Computer; Information Technology; Technology
  • 06 Jun 2011
  • Research & Ideas

Why Leaders Lose Their Way

rustling around inside their heads. Meanwhile, their work lives and personal lives get out of balance. They lose touch with those closest to them their spouses, children, and best friends—or co-opt them with their points of view.... View Details
Keywords: by Bill George
  • 27 Jan 2020
  • Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

Associate Professor Laura Huang, who studies early entrepreneurship, where failure is common. “You can take two people who work equally hard, and one person will naturally have an advantage and achieve success, while the other can’t climb... View Details
Keywords: by Dina Gerdeman

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