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Publications

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Publications - Faculty & Research

We Reskill or Replace Our Workforce?" Harvard Business Review 103, no. 4 (July–August 2025): 141–145. July–August 2025 Article How the Busiest People Find Joy By: Leslie A. Perlow , Sari Mentser and Salvatore J Affinito Joy, along with... View Details
  • 2009
  • Chapter

Evaluating the Impact of SA8000 Certification

By: Michael J. Hiscox, Claire Schwartz and Michael W. Toffel
SA 8000, along with other types of certification standards and corporate codes of conduct, represents a new form of private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes... View Details
Keywords: Corporate Governance; Working Conditions; Standards; Performance Evaluation
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Hiscox, Michael J., Claire Schwartz, and Michael W. Toffel. "Evaluating the Impact of SA8000 Certification." In Social Accountability 8000: The First Decade -- Implementation, Influence, and Impact, edited by Deborah Leipziger. Greenleaf Publishing, 2009.
  • March 2021
  • Case

The U.S. Home Improvement Sector in 2020

By: José Alvarez and David Lane
Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to the impact of COVID-19 on market leaders Home Depot and Lowe’s and the spike in online revenues for both. Also noted... View Details
Keywords: Change Management; Trends; Leading Change; Operations; Organizational Change and Adaptation; Performance; Technology; Construction Industry; United States
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Alvarez, José, and David Lane. "The U.S. Home Improvement Sector in 2020." Harvard Business School Case 521-032, March 2021.
  • August 2023 (Revised October 2023)
  • Case

Beyond the Barricades: Chile 2023

By: Debora Spar, Willis Emmons, Leonard A. Schlesinger and Ruth Costas
Chile, often considered among Latin America's greatest economic success stories, suffered a shocking wave of protests in October 2019, as its citizens demanded reforms across healthcare and education systems, and protested inequality and rising costs of living. As... View Details
Keywords: Government Administration; Developing Countries and Economies; Economic Growth; Social Issues; Wealth and Poverty; Public Opinion; Equality and Inequality; Public Administration Industry; Chile; Latin America; South America
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Spar, Debora, Willis Emmons, Leonard A. Schlesinger, and Ruth Costas. "Beyond the Barricades: Chile 2023." Harvard Business School Case 324-005, August 2023. (Revised October 2023.)

    The Execution Premium: Linking Strategy to Operations for Competitive Advantage

    From HBSP: " In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their... View Details
    • 12 Oct 1999
    • Research & Ideas

    Confronting the Challenges that Face Bricks-and-Mortar Stores

    What does cyberspace mean for physical retail space? Has online shopping changed the fundamentals of retailing? How should managers evaluate new in-store technologies? Harvard Business Review posed these questions to three retail... View Details
    Keywords: by Raymond Burke; Retail
    • Article

    The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding

    By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick
    Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have... View Details
    Keywords: Health Care Delivery; Emergency Room; Operations Improvement; Operations Management; Health Care and Treatment; Service Delivery; Operations; Management; Performance Improvement; Service Operations
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    Franklin, Brian, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris, and Eric Goralnick. "The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding." Annals of Emergency Medicine 75, no. 6 (June 2020): 704–714.
    • 25 Feb 2019
    • Research & Ideas

    How Gender Stereotypes Kill a Woman’s Self-Confidence

    away from certain professions: They lack confidence in their ability to compete in fields that men are stereotypically believed to perform more strongly in, such as science, math, and technology. Women are also more reluctant to share... View Details
    Keywords: by Dina Gerdeman
    • December 2010
    • Article

    The Case for Professional Boards

    By: Robert C. Pozen
    When the world's largest financial institutions had to be rescued from insolvency in 2008, many experts laid the blame at the feet of corporate boards. But insufficient board oversight is a problem that had supposedly been solved in 2002. As the United States... View Details
    Keywords: Financial Institutions; Insolvency and Bankruptcy; Governing and Advisory Boards; Failure; Accounting Audits; Quality; Behavior; Legal Liability; Experience and Expertise; Corporate Governance; Governance Controls; Performance Effectiveness; United States
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    Pozen, Robert C. "The Case for Professional Boards." Harvard Business Review 88, no. 12 (December 2010).
    • August 2014 (Revised August 2015)
    • Supplement

    Opening the Valve: From Software to Hardware (B)

    By: Ethan Bernstein, Francesca Gino and Bradley Staats
    Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee... View Details
    Keywords: Valve; Self-Managed Organizations; Organization Design; Strategy; Flat Organization; Video Games; Organization Alignment; Family Business; Steam; Steam Machine; Design; Games, Gaming, and Gambling; Human Resources; Collaborative Innovation and Invention; Technological Innovation; Leadership Style; Management Practices and Processes; Organizational Design; Organizational Structure; Organizational Culture; Organizational Change and Adaptation; Groups and Teams; Alignment; Software; Hardware; Video Game Industry; Seattle
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    Bernstein, Ethan, Francesca Gino, and Bradley Staats. "Opening the Valve: From Software to Hardware (B)." Harvard Business School Supplement 415-016, August 2014. (Revised August 2015.)
    • 12 Dec 2017
    • First Look

    New Research and Ideas, December 12, 2017

    operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the article provides a systematic literature review of operations articles published in the Journal of Service... View Details
    Keywords: Sean Silverthorne
    • 10 Sep 2013
    • First Look

    First Look: September 10

    studied the corporate headquarters (CHQ)-the multidivisional firm's central organizational unit. The purpose of this article is to review the diverse and fragmented literature on the CHQ and to identify the variables of interest, the... View Details
    Keywords: Sean Silverthorne
    • 22 Nov 2022
    • Blog Post

    Leading in Tough Times: HBS Faculty member Amy C. Edmondson on Psychological Safety

    Amy C. Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, has long studied the performance of teams in the workplace. Her latest book is The Fearless Organization: Creating Psychological Safety in the... View Details
    • Program

    Strategic Perspectives in Nonprofit Management

    nonprofit management course is presented jointly with the HBS Social Enterprise Initiative. Key Benefits This program delivers the strategic perspectives, practical frameworks, and leadership skills you need to drive high performance... View Details
    • 28 Aug 2023
    • Research & Ideas

    The Clock Is Ticking: 3 Ways to Manage Your Time Better

    writing in the MIT Sloan Management Review suggest that productivity and workforce engagement are maximized at four meeting-free days. But if some meetings are necessary, one productivity expert says that 25 minutes or less is ideal,... View Details
    Keywords: by Kristen Senz
    • 03 Sep 2013
    • First Look

    First Look: September 3

      Publications August 2013 The Accounting Review (forthcoming) Do Analysts Follow Managers Who Switch Companies? An Analysis of Relationships in the Capital Markets By: Brochet, Francois, Gregory S. Miller, and Suraj Srinivasan... View Details
    Keywords: Sean Silverthorne
    • 07 Aug 2012
    • First Look

    First Look: August 7

    performed best on a creative task in terms of fluency, flexibility, and novelty-three classic dimensions of creativity-when both dyad partners had high levels of multicultural experience. These results show that when it comes to... View Details
    Keywords: Sean Silverthorne
    • Program

    Succeeding as a Strategic CFO

    decision-making skills Review and practice applying frameworks and tools of value-based management Learn about financial policies and practices used by other organizations and determine which ones best suit your organization Formulate... View Details
    • Program

    Behavioral Economics—Virtual

    value for your customers Improve decision-making and performance across your organization Enhance organizational performance by using "choice architecture" to alter the context in which employees make... View Details
    • December 1998 (Revised August 2004)
    • Case

    Major League Soccer--1996-1998: Now, Later...Never?

    By: Stephen A. Greyser and Kirk A. Goldman
    Major League Soccer (MLS) has entered the U.S. "big league" sports arena. This case reviews its first several years. Students must determine the basic business model of MLS in the context of changes in the fan acceptance of soccer in the United States. A comparison... View Details
    Keywords: Business Model; Success; Performance Evaluation; Sports; Sports Industry; United States
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    Greyser, Stephen A., and Kirk A. Goldman. "Major League Soccer--1996-1998: Now, Later...Never?" Harvard Business School Case 599-023, December 1998. (Revised August 2004.)
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