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- All HBS Web (534)
- Faculty Publications (106)
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- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
imposed by social distancing by facilitating community, offering empathy, and providing social support. AB InBev joined thousands of museums and performing arts organizations in offering virtual performances, sponsoring the Bud Light Dive... View Details
Keywords: by Jill Avery and Richard Edelman
- 29 Jan 2013
- First Look
First Look: Jan. 29
dimension with particular relevance in outsourcing-is the end customer for whom it is produced. The performance benefits of such customer experience remain largely unexamined. We explore this dimension of volume-based learning in a... View Details
Keywords: Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
profitability of whole markets.— Benson P. Shapiro Make Your Price This is perhaps most true in pricing, a particularly vexing challenge in today's hypercompetitive marketplace. Major customers exert enormous pressure to force suppliers... View Details
Keywords: by Benson P. Shapiro
- 23 Oct 2012
- First Look
First Look: October 23
customer vehicles at higher rates and are more likely to lose customers whom they fail, suggesting that competition intensifies pressure on facilities to provide illegal leniency. We also show that, at least in markets in which pricing is... View Details
Keywords: Sean Silverthorne
- 26 Jul 2011
- First Look
First Look: July 26
firms must understand how changes in service affect customer demand. Supplier reliability tracking is a process whereby customers use past supplier performance to build beliefs about supplier capabilities and hence about future supplier... View Details
Keywords: Sean Silverthorne
- 27 Nov 2000
- Research & Ideas
The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution
independent. "Firestone's historical excellence and disastrous response to global competition and technological innovation," writes Sull, "posed a paradox for industry observers: Why had the industry's best managed company turned in the worst View Details
- 10 Nov 2003
- Research & Ideas
Globalization: The Strategy of Differences
returning to Atlanta." If the business climate can force Coke, which historically was (and is) more profitable internationally than domestically, to seesaw back and forth on globalization in this way, think of the pressures on the... View Details
Keywords: by Pankaj Ghemawat
- 13 Apr 2016
- Research & Ideas
Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)
Technology and Operations Management Unit at Harvard Business School. After all, 2007 was the year that Twitter was founded; Airbnb formed the following year. For startups jockeying for position in nascent markets, pressure is intense to... View Details
- 14 Apr 2003
- Research & Ideas
Pay-for-Performance Doesn’t Always Pay Off
their ability to reach if not surpass the goals, start banking on the extra money. In practice, however, the process of connecting pay to performance may be far trickier that it at first appears, according to HBS professor Michael Beer.... View Details
Keywords: by Martha Lagace
- 06 Dec 2004
- What Do You Think?
Why Do Managers Fail to Act on Their Predictions?
predictable surprise. Important trends are identified as part of nearly every strategic planning exercise. But the effort to address them too often stops there. If the ability to act in a timely manner distinguishes better performers from... View Details
Keywords: by James Heskett
- 11 May 2011
- Research & Ideas
Building a Better Board
companies are under increased pressure to diversify their boards in order to include more minorities, women, and social activists. While shaking up the historical old boys' board networks may be good for balance, Kaufman observes that it... View Details
Keywords: by Carmen Nobel
- 20 Jan 2003
- Research & Ideas
Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School
deliberations. Boards need to think more carefully about how they manage and organize themselves. Palepu: Paul, you spoke about the breakdown of checks and balances in the system generally. Can you elaborate? Healy: One thing that strikes me is the enormous View Details
Keywords: by Garry Emmons
- 23 Jul 2018
- Research & Ideas
The Open Office Revolution Has Gone Too Far
(like employee satisfaction). Those are fine for understanding individual perceptions, but aren’t so good at quantifying real behavioral responses and organizational performance outcomes from open offices. The gap between perceptions and... View Details
Keywords: Re: Ethan S. Bernstein
- 28 Nov 2016
- Research & Ideas
Challenging the Belief that Liability Laws Kill Medical Device Innovation
Doctors are afraid of getting sued. According to some accounts, 75 percent of them perform more tests and procedures than necessary to avoid potential lawsuits over medical malpractice. The phenomenon of “defensive medicine” has been... View Details
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
One of the greatest challenges for the values-centered culture is to produce top performance and succeed in the market against "win at any cost" competitors. Values are only one part of an organization's culture; the other half... View Details
Keywords: by Bill George
- 21 Sep 2011
- Research & Ideas
Gender and Competition: What Companies Need to Know
Pressure to not compete against men, rather than an innate preference for cooperation over competition, may keep women from earning what they're worth in the workplace, according to preliminary findings by three Harvard researchers. In... View Details
Keywords: by Kim Girard
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
comes from never-ending, short-term pressures of the stock market. An even greater factor is the global nature of competition today, which pits American organizations directly against counterparts in Asia, where work days are long and... View Details
Keywords: by Bill George
- 11 Feb 2002
- Research & Ideas
Secrets of the Successful Businesswoman
would you base a decision on?'" But the pressures are many. What will my boss think? What will my team think? If you make smart business decisions, she said, you will make fewer mistakes. "And you know what? You'll like yourself... View Details
Keywords: by Martha Lagace
- 06 Sep 2011
- Research & Ideas
How Small Wins Unleash Creativity
giant customer, but only if such deadlines are not commonplace. Too many deadlines and people will just feel like they're on a treadmill—going nowhere fast. "We found that in general, extreme time pressure is bad for creative... View Details
Keywords: by Carmen Nobel
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
adding the software was very large. The engineers undoubtedly felt the pressure of a long-standing culture comprising equal parts of pride, arrogance, and fear. The Company is still recovering from the costs of enormous government fines,... View Details
Keywords: by James Heskett