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  • All HBS Web  (374)
    • News  (40)
    • Research  (279)
    • Events  (1)
  • Faculty Publications  (86)

Show Results For

  • All HBS Web  (374)
    • News  (40)
    • Research  (279)
    • Events  (1)
  • Faculty Publications  (86)
← Page 11 of 374 Results →
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

motivator is our natural tendency to measure our own performance against the performance of others. 2011 Top 10 Working Papers: (# Unique Visitors) What Do CEOs Do? (3,708)... View Details
Keywords: by Staff
  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

one part of the big picture when it comes to monitoring customer health." Linking such feedback to relationship performance completes the customer management process loop. This requires tracking... View Details
Keywords: by Peter K. Jacobs
  • 01 Sep 2003
  • News

Incentives and Operational Excellence

say $3 — in return for a share of the revenues, typically 50 percent. This allowed the retailers to break even with just one or two rentals. Monitoring and technology, however, are key to implementation of the plan, and the new system... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

    Larissa Bifano

    computer databases, solid state devices and wireless positioning systems; medical technologies, including cancer treatment therapies, health and fitness monitoring and implantable devices; and various other technologies including... View Details
    Keywords: Legal
    • 05 May 2003
    • Research & Ideas

    How Bank of America Turned Branches into Service-Development Laboratories

    physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly View Details
    Keywords: by Stefan Thomke; Banking; Financial Services
    • Mar 2012
    • Article

    The Incentive Bubble

    The past three decades have seen American capitalism quietly transformed by a single, powerful idea--that financial markets are a suitable tool for measuring performance and structuring compensation. Stock instruments for managers,... View Details
    • 20 Sep 2006
    • Research & Ideas

    The Power of Ordinary Practices

    Teresa M. Amabile's research centers on how the work environment can influence the motivation, creativity, and performance of individuals and teams. A recent study focused on the influence of team leaders on these factors. Professor... View Details
    Keywords: Re: Teresa M. Amabile
    • 27 Sep 2016
    • First Look

    September 27, 2016

    critical outputs. Managers use this information to communicate goals up, down, and across their organizations and later to monitor performance against those goals. Using information requires choices about... View Details
    Keywords: Sean Silverthorne
    • 20 Apr 2020
    • Book

    Why COVID-19 Raises the Stakes for Healthy Buildings

    building systems are performing optimally every minute of every day. Our recommendations: Increase the ventilation rate to a minimum of 30 cubic feet per minute / person. Verify ventilation performance with... View Details
    Keywords: by Kristen Senz; Real Estate; Health
    • Web

    Video Management Policy | About

    Services and the Associate Director of Security and Emergency Management. HBS Operations is responsible for ensuring compliance with the University policy on installation and use of video cameras. The school maintains one video management system for View Details
    • 01 Mar 2009
    • News

    Where Are They Now?

    financial measures of performance,” he says. “How do you design a performance measurement system that is both useful for monitoring purposes and motivates people to do the right thing? We know that financial... View Details
    Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services
    • 03 Oct 2017
    • First Look

    First Look at Research and Ideas, October 3, 2017

    Reenen Abstract—We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals that are closer to... View Details
    Keywords: by Sean Silverthorne
    • 01 Dec 2008
    • News

    Lesson from the Fall

    The awarding of “up-front” bonuses — before cash and profits from commercial endeavors — invites employees to maximize their short-term interests while compromising the company’s long-term interests. Systems of reward that ignore comparative measures of business View Details
    Keywords: Malcolm S. Salter; Oil and Gas Extraction; Mining; Electric Power Generation, Transmission, Distribution; Utilities
    • 09 Jun 2003
    • Research & Ideas

    Incentives and Operational Excellence

    was rented out and at what price. Rentrak monitored the scanner data and performed audits and spot checks to monitor compliance with the revenue-sharing contracts. Fifty years... View Details
    Keywords: by Martha Lagace
    • 07 Dec 2010
    • First Look

    First Look: Dec. 7

    regularly explore together: (1) Who is your primary customer? Have you organized your company to deliver maximum value to that customer? (2) How do your core values prioritize shareholders, employees, and customers? Is everyone in your company committed to those... View Details
    Keywords: Sean Silverthorne
    • 19 Jul 2016
    • First Look

    July 19, 2016

    proposals on material versus immaterial issues affect firms’ subsequent ESG performance and market valuation. We find that 58% of the shareholder proposals in our sample are filed on immaterial issues. We document that filing shareholder... View Details
    Keywords: Sean Silverthorne
    • 01 Mar 2017
    • News

    How Deep Brain Stimulation Could Change Medicine

    he performed in the operating room as doctors tinkered inside his brain. All the while, Bennet and his team monitored the tremors as neurosurgeon Lee inserted the electrodes, making sure that each found its... View Details
    Keywords: Janelle Nanos
    • 10 Oct 2007
    • First Look

    First Look: First Look: October 10

    corporate confessions presents something of a behavioral paradox. Tasked with monitoring the legality of its own operations, why would firms that identify violations turn themselves in to regulators rather than quietly fix the problem?... View Details
    Keywords: Martha Lagace
    • 01 Mar 2013
    • News

    Sizing Up Social Impact

    increased expectations for hard, measurable results. Which seems only fair, right? The problem: Nonprofits can lose sight of their mission if a major funder's performance measurement priorities don't align with the necessary actions to... View Details
    Keywords: Julia Hanna; Crop Production; Agriculture; Administration of Economic Programs; Government; Administration of Housing Programs, Urban Planning, and Community Development; Government; Water, Sewage and Supply Systems; Utilities
    • 23 Apr 2008
    • Op-Ed

    The Gap in the U.S. Treasury Recommendations

    the Currency, which regulates national banks. Finally, there would be a regulator that would monitor the business conduct of all firms in the financial service industry. This regulator would set standards for each type of financial... View Details
    Keywords: by Dwight Crane; Banking; Construction; Real Estate; Financial Services
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