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- Faculty Publications (87)
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- All HBS Web (379)
- Faculty Publications (87)
- 27 Sep 2016
- First Look
September 27, 2016
critical outputs. Managers use this information to communicate goals up, down, and across their organizations and later to monitor performance against those goals. Using information requires choices about... View Details
Keywords: Sean Silverthorne
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly View Details
- 01 Mar 2009
- News
Where Are They Now?
financial measures of performance,” he says. “How do you design a performance measurement system that is both useful for monitoring purposes and motivates people to do the right thing? We know that financial... View Details
Theodore W. Waitt
Waitt built one of the most successful computer manufacturers and sellers in the US. Along with Dell, Gateway became a pioneering force in using direct mail and the Internet to sell personal computers. Though Gateway has often lagged the View Details
Keywords: Computers & Electronics
- 01 Dec 2008
- News
Lesson from the Fall
The awarding of “up-front” bonuses — before cash and profits from commercial endeavors — invites employees to maximize their short-term interests while compromising the company’s long-term interests. Systems of reward that ignore comparative measures of business View Details
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
Reenen Abstract—We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals that are closer to... View Details
Keywords: by Sean Silverthorne
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
was rented out and at what price. Rentrak monitored the scanner data and performed audits and spot checks to monitor compliance with the revenue-sharing contracts. Fifty years... View Details
Keywords: by Martha Lagace
- 10 Oct 2007
- First Look
First Look: First Look: October 10
corporate confessions presents something of a behavioral paradox. Tasked with monitoring the legality of its own operations, why would firms that identify violations turn themselves in to regulators rather than quietly fix the problem?... View Details
Keywords: Martha Lagace
- Mar 2012
- Article
The Incentive Bubble
The past three decades have seen American capitalism quietly transformed by a single, powerful idea--that financial markets are a suitable tool for measuring performance and structuring compensation. Stock instruments for managers,... View Details
- 01 Mar 2013
- News
Sizing Up Social Impact
increased expectations for hard, measurable results. Which seems only fair, right? The problem: Nonprofits can lose sight of their mission if a major funder's performance measurement priorities don't align with the necessary actions to... View Details
- 01 Mar 2017
- News
How Deep Brain Stimulation Could Change Medicine
he performed in the operating room as doctors tinkered inside his brain. All the while, Bennet and his team monitored the tremors as neurosurgeon Lee inserted the electrodes, making sure that each found its... View Details
Keywords: Janelle Nanos
- 20 Apr 2020
- Book
Why COVID-19 Raises the Stakes for Healthy Buildings
building systems are performing optimally every minute of every day. Our recommendations: Increase the ventilation rate to a minimum of 30 cubic feet per minute / person. Verify ventilation performance with... View Details
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
enrolled at centers with biometric monitoring are 25% less likely to interrupt their treatment than those at regular centers—an improvement driven by increased attendance and efforts by health workers and greater protocol adherence by... View Details
Keywords: Dina Gerdeman
- 19 Jul 2016
- First Look
July 19, 2016
proposals on material versus immaterial issues affect firms’ subsequent ESG performance and market valuation. We find that 58% of the shareholder proposals in our sample are filed on immaterial issues. We document that filing shareholder... View Details
Keywords: Sean Silverthorne
- 01 Dec 2016
- News
Case Study: Sweat the Technique
they exercise, and then monitor it for visual cues indicating when, what, and how much to drink. Hydration can dramatically affect athletes, says Nix founder and CEO Meridith Unger (MBA 2010), a former college basketball player and... View Details
Keywords: Dan Morrell
- Web
Hold ourselves accountable to meaningful, measurable progress. - Advancing Racial Equity
to develop timelines by which they must make progress. Second, we will create a regularly updated public report as well as an internal dashboard to track performance and manage our work on advancing racial equity. To do so, we will first... View Details
- 23 Oct 2019
- News
Hands-on Simulations Complement the Case Method
found the exercise to be particularly effective at helping him understand the complexities of team dynamics. “The simulation made clear the importance of every detail of a production line, from the positioning of the various workstations to the actual tasks being View Details
Keywords: Educational Innovation
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
it "government must be able to monitor and regulate Internet activities that adversely affect people's safety and welfare." Few were convinced that technology itself would provide more than temporary defenses. The use of the... View Details
Keywords: by James L. Heskett
Larissa Bifano
computer databases, solid state devices and wireless positioning systems; medical technologies, including cancer treatment therapies, health and fitness monitoring and implantable devices; and various other technologies including... View Details
Keywords: Legal
- 02 Feb 2010
- First Look
First Look: Feb. 2
complex organizational patterns that emerge in lieu of genuine mirroring when actionable transparency allows people to "break the mirror." Download the paper: http://www.hbs.edu/research/pdf/10-058.pdf Criminal Recidivism after Prison and Electronic View Details
Keywords: Martha Lagace