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- Faculty Publications (86)
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- All HBS Web (374)
- Faculty Publications (86)
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
motivator is our natural tendency to measure our own performance against the performance of others. 2011 Top 10 Working Papers: (# Unique Visitors) What Do CEOs Do? (3,708)... View Details
Keywords: by Staff
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
one part of the big picture when it comes to monitoring customer health." Linking such feedback to relationship performance completes the customer management process loop. This requires tracking... View Details
Keywords: by Peter K. Jacobs
- 01 Sep 2003
- News
Incentives and Operational Excellence
say $3 — in return for a share of the revenues, typically 50 percent. This allowed the retailers to break even with just one or two rentals. Monitoring and technology, however, are key to implementation of the plan, and the new system... View Details
Larissa Bifano
computer databases, solid state devices and wireless positioning systems; medical technologies, including cancer treatment therapies, health and fitness monitoring and implantable devices; and various other technologies including... View Details
Keywords: Legal
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly View Details
- Mar 2012
- Article
The Incentive Bubble
The past three decades have seen American capitalism quietly transformed by a single, powerful idea--that financial markets are a suitable tool for measuring performance and structuring compensation. Stock instruments for managers,... View Details
- 20 Sep 2006
- Research & Ideas
The Power of Ordinary Practices
Teresa M. Amabile's research centers on how the work environment can influence the motivation, creativity, and performance of individuals and teams. A recent study focused on the influence of team leaders on these factors. Professor... View Details
Keywords: Re: Teresa M. Amabile
- 27 Sep 2016
- First Look
September 27, 2016
critical outputs. Managers use this information to communicate goals up, down, and across their organizations and later to monitor performance against those goals. Using information requires choices about... View Details
Keywords: Sean Silverthorne
- 20 Apr 2020
- Book
Why COVID-19 Raises the Stakes for Healthy Buildings
building systems are performing optimally every minute of every day. Our recommendations: Increase the ventilation rate to a minimum of 30 cubic feet per minute / person. Verify ventilation performance with... View Details
- Web
Video Management Policy | About
Services and the Associate Director of Security and Emergency Management. HBS Operations is responsible for ensuring compliance with the University policy on installation and use of video cameras. The school maintains one video management system for View Details
- 01 Mar 2009
- News
Where Are They Now?
financial measures of performance,” he says. “How do you design a performance measurement system that is both useful for monitoring purposes and motivates people to do the right thing? We know that financial... View Details
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
Reenen Abstract—We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals that are closer to... View Details
Keywords: by Sean Silverthorne
- 01 Dec 2008
- News
Lesson from the Fall
The awarding of “up-front” bonuses — before cash and profits from commercial endeavors — invites employees to maximize their short-term interests while compromising the company’s long-term interests. Systems of reward that ignore comparative measures of business View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
was rented out and at what price. Rentrak monitored the scanner data and performed audits and spot checks to monitor compliance with the revenue-sharing contracts. Fifty years... View Details
Keywords: by Martha Lagace
- 07 Dec 2010
- First Look
First Look: Dec. 7
regularly explore together: (1) Who is your primary customer? Have you organized your company to deliver maximum value to that customer? (2) How do your core values prioritize shareholders, employees, and customers? Is everyone in your company committed to those... View Details
Keywords: Sean Silverthorne
- 19 Jul 2016
- First Look
July 19, 2016
proposals on material versus immaterial issues affect firms’ subsequent ESG performance and market valuation. We find that 58% of the shareholder proposals in our sample are filed on immaterial issues. We document that filing shareholder... View Details
Keywords: Sean Silverthorne
- 01 Mar 2017
- News
How Deep Brain Stimulation Could Change Medicine
he performed in the operating room as doctors tinkered inside his brain. All the while, Bennet and his team monitored the tremors as neurosurgeon Lee inserted the electrodes, making sure that each found its... View Details
Keywords: Janelle Nanos
- 10 Oct 2007
- First Look
First Look: First Look: October 10
corporate confessions presents something of a behavioral paradox. Tasked with monitoring the legality of its own operations, why would firms that identify violations turn themselves in to regulators rather than quietly fix the problem?... View Details
Keywords: Martha Lagace
- 01 Mar 2013
- News
Sizing Up Social Impact
increased expectations for hard, measurable results. Which seems only fair, right? The problem: Nonprofits can lose sight of their mission if a major funder's performance measurement priorities don't align with the necessary actions to... View Details
- 23 Apr 2008
- Op-Ed
The Gap in the U.S. Treasury Recommendations
the Currency, which regulates national banks. Finally, there would be a regulator that would monitor the business conduct of all firms in the financial service industry. This regulator would set standards for each type of financial... View Details