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Show Results For
- All HBS Web
(452)
- News (155)
- Research (181)
- Events (11)
- Multimedia (1)
- Faculty Publications (82)
- 05 Jul 2011
- News
Driving Innovation
entertainment, and travel to her initial responsibility for automotive vertical at Google, reported a May 30, 2011 profile in Advertising Age. During her tenure, the search engine company has acquired YouTube, Double Click, AdMob, and Invite Media, and turned Android... View Details
- 01 Dec 2011
- News
At Your Service
better service experience,” she relates, “that’s the path to all-around excellence.” A central premise of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
the Balanced Scorecard. Supplier objectives and measures are typically incorporated within the "Achieve Operational Excellence" theme in the Internal Process perspective. (See Figure 2-2.) For example, a major fashion retailer,... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 06 Sep 2013
- News
More Seats at the Table
excelling in the predominantly male-run world of business. "These women who make it through the corporate, investment banking, consulting, and even the legal gauntlet, and at 50 or 55, are ready and qualified to sit on a corporate... View Details
- 01 Dec 2016
- News
Inside Modern HR
element of a hiring decision, but it helps reduce uncertainty. We’re learning so much about how employee well-being drives engagement and performance, and I think organizations will operate differently in the future from a work-life... View Details
Keywords: Julia Hanna
J. Bruce Llewellyn
Llewellyn was involved in a wide variety of business ventures, almost all of which were extremely profitable. He excelled at leveraged buy-outs, and two years after accomplishing a buy-out of the Philadelphia Coca-Cola Bottling Company,... View Details
Keywords: Food & Tobacco
- 01 Jun 2009
- News
From Beats to Tweets
MC Hammer, the 1990s rapper known to his mother as Stanley K. Burrell, visited HBSin February in his latest incarnation: expert on social-media sites, music, and business. According to the Harvard Crimson, Burrell noted that social media, more than any other, View Details
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
Ten years ago, the Institute of Medicine published To Err is Human, a groundbreaking report that pushed the issue of medical errors into the public spotlight. That we all make mistakes was certainly nothing new: Operational failures occur... View Details
- 02 Jul 2001
- What Do You Think?
Built to Last or Bought to Sell?
concentrate on operational excellence based on an assumption of continuity rather than on an assumption of discontinuity: creative destruction. Instead of holding up long-term survivors of corporate warfare... View Details
Keywords: by James Heskett
- 01 Jun 2018
- News
Sustaining HBS’s Unique Economic Model
Harvard Business School’s continued excellence requires ongoing investment—in people, programs, and ideas. The HBS economic model is tightly aligned with its mission of educating leaders who make a difference in the world, where the... View Details
- 01 Jun 2005
- News
Do You Speak Business?
At Dell Beijing, Andy Klump (MBA ’03) was excelling at his job — selling computer hardware and services solutions to multinationals — when the company’s 360-degree performance-review process underwent a change. As part of the new... View Details
Keywords: Garry Emmons
- 24 Apr 2014
- News
For African farmers looking to escape poverty, honey brings sweet success
has a presence in eight countries where its mission is “to prepare individuals for constructive and exemplary leadership roles, and shape public and private policies, through strength in research and excellence in education, all dedicated... View Details
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
There's a famous line from the movie The Godfather, which is often repeated in corporate settings: "This is business, not personal." Ironically, though, that statement is actually bad business advice. During the Consortium for Operational... View Details
- 08 Aug 2018
- Blog Post
Hands-on Experience in Hospitality
During my time in Barcelona, I was able to see the operations of the hotels, understand the financial model of the hospitality industry, get to know their marketing strategies and see how crucial HR is to attracting and retaining the... View Details
Keywords: Hospitality
- 01 Dec 1997
- News
Gregory Slayton (MBA '90)
At the time, "we were bigger than Yahoo!," says Slayton, who parted ways with Worlds when he couldn't convince his colleagues that they needed to shift to Virtual Reality Modeling Language (VRML), now the industry standard. In 1996, he became president and chief View Details
- 01 Jun 2010
- News
MBA Career Office Wins Award
The MBA Career & Professional Develop-ment office has received the 2009 IBM Excellence in Career Services Award. The award “recognizes academic career centers that provide outstanding commitment and partnerships to IBM recruiters,” said... View Details
- 08 Oct 2015
- Blog Post
Why We Recruit: DaVita Healthcare Partners, Inc.
commitment to clinical excellence and improving patients' health and quality of life. DaVita focuses on setting worldwide standards for clinical, social, and operational practices in kidney care, with over... View Details
Keywords: Health Care
- 01 Sep 2007
- News
Unexpected Advice from Am Ex’s Chenault
the health and well-being of the communities in which you and your employees live and work.” Chenault grounded his advice in what he called the “unspoken compact” between business and society at large. “Society allows us to operate in... View Details
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
serve all patients, all needs, and through all channels." Raffaella Sadun: I would add that their lack of focus might be the reason why it’s so hard for them to actually excel in implementation. The hospital is a complex,... View Details