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Show Results For
- All HBS Web
(3,414)
- People (8)
- News (592)
- Research (2,260)
- Events (22)
- Multimedia (20)
- Faculty Publications (1,416)
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- 16 Feb 2024
- Research & Ideas
Is Your Workplace Biased Against Introverts?
behave when they experience higher levels of passion. Among their findings: Supervisors are more likely to perceive extroverted employees as passionate compared to introverts, even when the two groups report similar levels of excitement and View Details
Keywords: by Ben Rand
- June 2013
- Supplement
Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)
By: Jim Sharpe
This is Video Supplement for Can PACIV (Puerto Rico) Serve European Customers? HBS Case #808099. View Details
Keywords: Entrepreneurial Management; Global Organizations; Service; Hiring; Incentives, Motivation; Joint Ventures; Customer Service Excellence; Customer Relationship Management; Empowerment; International Expansion; Ownership Structure; Culture; Organization Alignment; Growth and Development Strategy; Entrepreneurship; Private Ownership; Globalized Markets and Industries; Globalized Firms and Management; Pharmaceutical Industry; Biotechnology Industry; Puerto Rico; United Kingdom
Sharpe, Jim. "Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)." Harvard Business School Video Supplement 813-722, June 2013.
- 12 Apr 2022
- Book
Racism, Colonialism, and Britain's Legacy of Violence
sought to colonize—into a widespread system of subjugation. The book implicates the island nation for exporting and institutionalizing racially motivated violence, and covering it up as Britain lost its grip on imperial rule. Elkins, the... View Details
Keywords: by Avery Forman
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
As HBS professor Laura Morgan Roberts sees it, if you aren't managing your own professional image, others are. "People are constantly observing your behavior and forming theories about your competence, character, and commitment, which are rapidly disseminated... View Details
Keywords: by Mallory Stark
- 11 Feb 2009
- Working Paper Summaries
Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting
- 21 Feb 2023
- Research & Ideas
Are Your Employees Passing Up Incentives? Try Promoting the Programs More
Motivating employees takes more than carrots and sticks—it hangs on making them aware of those incentives and deterrents, according to new research. Companies, governments, and institutions across the globe spend countless billions on... View Details
Keywords: by Scott Van Voorhis
- 18 Jun 2024
- Research & Ideas
What Your Non-Binary Employees Need to Do Their Best Work
non-binary respondents, in addition to more than 700 men and more than 700 women. The sample, Coffman notes, includes people across the US of different ages, races, and income levels. “People may have different motivators in terms of what... View Details
Keywords: by Michael Blanding
- 08 Oct 2018
- Research & Ideas
Knowing What Your Boss Earns Can Make You Work Harder
francescoch Learning that a co-worker earns more than you can decrease your job performance while increasing the likelihood of you searching for a new job, according to a new research study. On the other hand, learning what your manager makes can prompt you to work... View Details
Keywords: by Rachel Layne
- 24 Jul 2017
- Research & Ideas
People Have an Irrational Need to Complete 'Sets' of Things
Credit: Martin Barraud Here’s a tip for persuading people to finish more tasks, buy more products, or donate more money: Simply present assignments, requests, or items as arbitrary sets, rather than as individual units. New research reveals that people are... View Details
Keywords: by Carmen Nobel
- May 1992 (Revised June 1993)
- Case
Jan Carlzon: CEO at SAS (A)
Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty. After tracing Carlzon's development as a manager, it focuses on the way in which he developed, then communicated a clear and motivating... View Details
Keywords: Communication; Financial Crisis; Employee Relationship Management; Knowledge; Leadership Development; Crisis Management; Motivation and Incentives; Business Strategy; Aerospace Industry
Bartlett, Christopher A. "Jan Carlzon: CEO at SAS (A)." Harvard Business School Case 392-149, May 1992. (Revised June 1993.)
- 22 May 2012
- Working Paper Summaries
Componential Theory of Creativity
Keywords: by Teresa M. Amabile
- 14 Nov 2006
- First Look
First Look: November 14, 2006
Working PapersThe Business of Free Software: Enterprise Incentives, Investment, and Motivation in the Open Source Community Authors:Marco Iansiti and Gregory L. Richards Abstract In this paper, we examine the View Details
Keywords: Sean Silverthorne
- 29 Nov 2006
- Research & Ideas
Rich or Royal: What Do Founders Want?
What motivates entrepreneurs? Money? Control? In truth, some entrepreneurs are expecting to get rich. Others want to grow and control a new venture. But most would probably answer: "both." The problem, as Harvard Business School... View Details
- December 1998
- Supplement
General Bill Creech at Harvard Business School: October 6, 1995
By: Michael C. Jensen
General Bill Creech discusses motivation and change in the Tactical Air Command of the Air Force. View Details
Jensen, Michael C. "General Bill Creech at Harvard Business School: October 6, 1995." Harvard Business School Video Supplement 899-504, December 1998.
- 25 Jun 2007
- Research & Ideas
HBS Cases: Beauty Entrepreneur Madam Walker
As the daughter of newly freed slaves on a Louisiana plantation, Sarah Breedlove's prospects at birth in 1867 foretold grinding poverty and toil. Over time, she graduated from the cotton fields to the washtub, marrying at the age of 14 and giving birth 3 years later to... View Details
- 10 Oct 2016
- Book
Why White-Collar Criminals Commit Their Crimes
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 2004
- Working Paper
Effort or Timing: The Effect of Lump-Sum Bonuses
This article addresses the question of whether lump-sum bonuses motivate salespeople to work harder to attain incremental orders or whether they induce salespeople to play timing games (behaviors that increase incentive payments without providing incremental benefits... View Details
Steenburgh, Thomas J. "Effort or Timing: The Effect of Lump-Sum Bonuses." Harvard Business School Working Paper, No. 05-051, December 2004.