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- Faculty Publications (62)
Show Results For
- All HBS Web
(249)
- People (1)
- News (85)
- Research (137)
- Events (2)
- Multimedia (3)
- Faculty Publications (62)
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
explain how we have arrived at this point, he says: Businesses everywhere are short staffed, and call volumes are at record levels, so the human-to-call ratio doesn’t work in the customer’s favor. Plus, with wages as high as they are, staffing the View Details
- 01 Mar 2005
- News
A Dog’s Best Friend: Jim Hawes’s Charles River Rescue
its third consecutive fund commenced in 1992. We are currently raising a fourth fund which includes some HBS classmates (all others are welcome!!!). I have two daughters, ages 30 and 28, respectively, and a son, age 1, by my wonderful wife of five years, Donna, R.N.,... View Details
- 03 Dec 2007
- Research & Ideas
Authenticity over Exaggeration: The New Rule in Advertising
Consumers," HBS professor John Deighton and Leora Kornfeld, research director of Canada's Mobile MUSE Consortium, pinpoint 5 qualities of success in this new world of digital media marketing. In this new reality, it's the consumer who... View Details
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
and how can that apply to the United States? One reason is the sophistication of finance. The other is the growth of three specific technologies. Sophisticated financial tracking and smart mobile phone... View Details
- 01 Dec 2020
- News
New News
subscription service, which we chose for ease of use. Yes, we could have launched an app, but that’s not necessarily the easiest way to consume news, whereas everyone with a mobile phone has access to a text... View Details
- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
proprietary data from a mobile phone application through which residents can submit service requests to the city of Boston. Users who received photographic evidence that their service requests had been... View Details
Keywords: Sean Silverthorne
- 19 Sep 2012
- News
On a Sound Track
lifestyle branding. The more mobile phones, streaming media, and portable gaming evolve, the more time consumers are spending wearing headphones. Think about what headphones looked like in 2003 when the company launched—they were boring.... View Details
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
address them became more supportive of government. Study 3 leverages proprietary data from a mobile phone application through which residents can submit service requests to Boston government. Users who... View Details
Keywords: Sean Silverthorne
- 15 Jun 2010
- First Look
First Look: June 15
became a very popular category of desktop PCs. Hsinchu, Taiwan based MediaTek is a fabless semiconductor company that unleashed a white-box market in mobile phone handsets by offering an innovative... View Details
Keywords: Martha Lagace
- 01 Sep 2011
- News
Coming Full Circle
School of Business. At least one doctoral candidate is experiencing a slight detour in his course of study, but happily so. Last November, Ethan Bernstein (MBA/JD 2002) took a phone call from former mentor and HLS professor Elizabeth... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
mock-ups—complete with a drive-thru model—the future vision plays out like this: You approach a McDonald’s, and when you are within 100 meters, the restaurant’s “geofencing” technology recognizes your phone and brings up your regular... View Details
- 01 Dec 2019
- News
John McArthur
carefully, and helped broker a mutually satisfactory solution. That moment meant more to me than the resolution of a dispute: It was symbolic of a conclusion I reached, probably shared by most Black students at the time, that although there will always be those who... View Details
Keywords: Dean
- 11 Sep 2018
- News
Bringing Government Up to Code
you know, at the most basic level, what we've built is an application process that works on a mobile phone and takes eight minutes to complete, and it helps people stay enrolled by sending them a text... View Details
- Profile
Jeremy Andrus
fundamental to what we do. We play at this very powerful intersection between consumer electronics, media, and lifestyle branding. The more mobile phones, streaming media, and portable gaming evolve, the more time consumers are spending... View Details
- 11 Oct 2016
- First Look
October 11, 2016
highlighting the work performed by the government of an archetypal American town—from building roads to ensuring food safety—increased trust in government and support for government services. Study 2 (N=21,786) leveraged field data from a View Details
Keywords: Sean Silverthorne
- 09 Sep 2008
- First Look
First Look: September 9, 2008
and useful information to patient, physicians, and researchers. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709403 Launching Telmore (A) Harvard Business School Case 708-414 When the Danish View Details
Keywords: Sean Silverthorne
- 28 Oct 2014
- First Look
First Look: October 28
popularity of price-matching apps for mobile phones made price differences between retailers transparent, online and offline. Shoppers' desire to test electronics first-hand before purchase drove them to use... View Details
Keywords: Carmen Nobel
- 04 May 2010
- First Look
First Look: May 4
entrepreneurs who are building new ventures. In 2005, the group is considering increasing its investment focus to include a broader range of technologies, including emerging technologies (for example, Mobile and RFID technologies) and... View Details
Keywords: Martha Lagace
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
3 leverages proprietary data from a mobile phone application through which residents can submit service requests to Boston government. Users who received photographic evidence that their service requests had... View Details
Keywords: Sean Silverthorne
- 05 Dec 2017
- Research & Ideas
What We've Learned from 101 Entrepreneurs in Emerging Markets
founder of Celtel, which when sold had over 24 million mobile phone subscribers across Africa, and Ela Bhatt, Indian activist and founder of the Self-Employed Women's Association of India. The interviews,... View Details
Keywords: by Sean Silverthorne