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  • All HBS Web  (801)
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    • News  (291)
    • Research  (309)
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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

seminar venues in France; and the Vanguard Group, which specializes in investment management in the United States. Breakthrough service providers are changing the rules of the game for entire industries around the world. Their emphasis on... View Details
Keywords: by Jim Aisner; Retail
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

markets faster through the existing distribution network of the acquirer, or through the ability to invest quickly in significantly expanded facilities. Compared to an IPO, it allows the careful delineation of accountability and... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage
  • 12 Aug 2014
  • First Look

First Look: August 12

is about experimentation: the probabilities of success are low, extremely skewed, and unknowable until an investment is made. At a macro level, experimentation by new firms underlies the Schumpeterian notion of creative destruction.... View Details
Keywords: Sean Silverthorne
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

tenure on the board and a prior career in investment banking/investment management are associated with proposing standards perceived as decreasing accounting "reliability"; while contributions to the Democratic Party are... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

improves financial performance on measures such as profitable investments at the individual portfolio-company level and overall fund returns. And even though associating with similar people can have social benefits for those people, it... View Details
Keywords: Dina Gerdeman
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

heart of the enterprise. And that's what I found. For companies like IBM and Procter & Gamble, this is definitely at the heart of the enterprise. The Japanese company Omron has sustained itself since its founding on principles and on a View Details
Keywords: by Sean Silverthorne
  • 30 Jan 2018
  • First Look

January 30, 2018

developed economies and then turns to developing countries, covering the following topics: farmers' adoption of AI, how AI affects their decision to invest in risky assets, and the extent to which AI helps farmers smooth income and... View Details
Keywords: Sean Silverthorne
  • 06 May 2014
  • First Look

First Look: May 6

how to implement Performance with Purpose in their local markets. PepsiCo India has made progress under the mission but continues to be challenged by the inherent tension between short-term financial performance and long-term View Details
Keywords: Sean Silverthorne
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

in choosing between a traditional mode (where the firm takes control of service provision) and a platform mode (where professionals retain control over service provision). The choice of mode is determined by the need to balance two-sided moral hazard problems arising... View Details
Keywords: Sean Silverthorne
  • 31 May 2016
  • First Look

May 31, 2016

prize, generate a threefold increase in participation compared to non-pecuniary incentives alone, such as prestige or recognition. Participation is also increased by a solicitation appealing to improving the workplace. However, emphasizing the patient View Details
Keywords: Sean Silverthorne
  • 27 Feb 2006
  • Research & Ideas

Corporate Values and Employee Cynicism

Positive values are a fixture on corporate mission statements these days. But when leaders fail to live up to the values they've articulated, it's a recipe for employee cynicism, according to Sandra Cha and Amy Edmondson. Cha, an... View Details
Keywords: by Martha Lagace
  • 20 Mar 2007
  • First Look

First Look: March 20, 2007

the impact of inventory on sales and the interrelationship between gross margin and inventory. We also estimate the effects of exogenous explanatory variables such as store growth, proportion of new inventory, capital investment per... View Details
Keywords: Martha Lagace
  • 30 Apr 2001
  • Research & Ideas

New Paths to Success in Asia

"In the United States, we embrace new technology with a huge amount of enthusiasm," he observes. "We develop a lexicon, rush to invest large sums of money and energy, and a phenomenon is born! Then, after a year of... View Details
Keywords: by Alejandro Reyes & Deborah Blagg
  • 15 May 2018
  • First Look

New Research and Ideas, May 15, 2018

multinational resource and related investments were highly enclavist and embedded in the institutional arrangements of Western imperialism and autocratic dictators. Western firms reinforced rather than disrupted institutional and societal... View Details
Keywords: Dina Gerdeman
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

estate firms' decisions to provide investment property fair values prior to the required disclosure of this information under International Financial Reporting Standards (IFRS). We find evidence that investor demand for fair value... View Details
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

Debt literacy is measured by questions testing knowledge of fundamental concepts related to debt and by self-assessed financial knowledge. Financial experiences are the participants' reported experiences with traditional borrowing, alternative borrowing, and View Details
Keywords: Martha Lagace
  • 30 Oct 2006
  • First Look

First Look: October 31, 2006

  Working PapersHow Does Foreign Direct Investment Promote Economic Growth? Exploring the Effects of Financial Markets on Linkages Authors:Laura Alfaro, Areendam Chanda, Sebnem Kalemli-Ozcan, and Selin Sayek Abstract The empirical... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

Games are breathing down the city fathers' necks, there's no room for discussion or compromise when people's homes (especially those of low-income residents) need to be razed for Olympics construction. Bottom line: From an urban planning and View Details
Keywords: Re: Multiple Faculty; Sports
  • 12 Mar 2018
  • Op-Ed

Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist

rose from $400 million in 1985 to $60 billion by 2000. Today, thanks to the revival of long-term investments under CEO Omar Ishrak, Medtronic’s shareholder value has risen to $110 billion. The challenge to the virtuous circle comes when... View Details
Keywords: by Bill George; Banking
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

non-performing loans and loan allowances, low bank share prices and tight monetary policy. The bank-to-bond substitution can only be measured for firms with access to bond markets. However, we show that this substitution behavior has strong predictive power for bank... View Details
Keywords: Sean Silverthorne
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