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  • November 2005 (Revised June 2006)
  • Case

Strategic Planning at United Parcel Service

By: David A. Garvin and Lynne Levesque
In March 2005, CEO Michael Eskew has asked the Corporate Strategy Group to recommend changes to the strategic process to ensure it allows United Parcel Service (UPS) to continue to transform itself over the next several years. Describes the evolution of UPS's strategic... View Details
Keywords: Change; Decisions; Globalization; Growth and Development Strategy; Managerial Roles; Strategic Planning; Creativity; Corporate Strategy
Related
  • 14 Apr 2014
  • Working Paper Summaries

Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces

Keywords: by Jesse Shore, Ethan Bernstein & David Lazer
  • 17 Aug 2010
  • First Look

First Look: August 17

explore the consequences of scientific publication-an instance of public disclosure-for a core set of activities within the firm. Specifically, we link publications to human capital management practices, showing that scientists' bonuses and the allocation of View Details
Keywords: Martha Lagace
  • 27 Jun 2016
  • Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

practices that act exactly as a new technology would, like advanced machinery might help companies increase output. Universal management practices can help increase a company’s productivity, just as technology can do. Credit: Kadmy “The point for practitioners is that... View Details
Keywords: by Michael Blanding

    Rosabeth M. Kanter

    Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

    Keywords: food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing
    • Web

    Help - Alumni

    phone number to your Duo account. What is Duo? Duo is the name of service that HBS has employed to provide two-step verification for online authentication. What is Two-Step Verification? Two-step verification (sometimes called two-factor authentication) is a View Details
    • Web

    Entrepreneurial Management - Faculty & Research

    methodological rigor, conceptual depth, and managerial applicability. We also strive to improve the odds of entrepreneurial success for our students and for practitioners worldwide. Because it is such a complex phenomenon,... View Details

      Robert Simons

      Robert Simons is a Baker Foundation Professor at Harvard Business School. For over 35 years, Simons has taught accounting, management control, and strategy execution courses in both the Harvard MBA and Executive Education Programs. For 2024/25, he is teaching a... View Details

      • 2009
      • Chapter

      Becoming the Lamp Bearer: The Emerging Roles of the Chief Risk Officer

      By: Anette Mikes
      Enterprise risk management, under the leadership of chief risk officers (CROs), has the promise to bring enterprise-wide risks, which threaten the achievement of the firm's strategic objectives, into the open and under control. Its organizational significance is... View Details
      Keywords: Governance Controls; Managerial Roles; Risk Management; Business Processes; Risk and Uncertainty
      Related
      • Web

      Leadership Fellows

      organization's success Involve managerial and leadership development activities distinct from a permanent full-time position There are two routes to becoming a Leadership Fellow: HBS Sourced: Leadership Fellow positions sourced by HBS are... View Details

        Anthony Mayo

        Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS).  He currently teaches and serves as the course head for... View Details

        Keywords: advertising; airline; education industry; nonprofit industry; publishing industry; service industry
        • 24 Oct 2006
        • First Look

        First Look: October 24, 2006

        improving forecasts in corporate settings. We examine the implementation of a supply chain planning process at a consumer electronics company, concentrating on the consensus forecasting approach around which the View Details
        Keywords: Sean Silverthorne
        • 21 Sep 2020
        • Research & Ideas

        Are You Sabotaging Your Own Company?

        of organizational and managerial processes from within, can be just as effective at torpedoing productivity both then and now, Thomke says. As workers toss time-consuming and frustrating curveballs in the... View Details
        Keywords: by Dina Gerdeman

          Nitin Nohria

          Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

          As Dean, building on... View Details

          Keywords: accounting industry; arts; biotechnology; emerging market private equity; energy; executive search; financial services; green technology; health care; high technology; industrial goods; information technology industry; infrastructure industry; investment banking industry; legal services; management consulting; manufacturing; oil ＆ gas; petroleum; pharmaceuticals; professional services
          • 2009
          • Book

          Entrepreneurs, Managers, and Leaders: What the Airline Industry Can Teach Us About Leadership

          By: Anthony J. Mayo, Nitin Nohria and Mark Rennella
          'Entrepreneurs, Managers, and Leaders' examines the role that business leaders play in shaping industries and how the evolving context of industries shapes leaders in turn. This co-evolutionary process of leadership and industry development is told through the story of... View Details
          Keywords: Business Model; Entrepreneurship; Leadership Development; Managerial Roles; Supply and Industry; Industry Growth; Air Transportation Industry
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          • August 2017 (Revised November 2017)
          • Case

          VTS

          By: Mark Roberge and Michael Roberts
          The case raises issues around sales force deployment and management issues in the SaaS industry. Specifically, VTS sells a software product to the real estate industry and has designed a Go-to-Market strategy for what the founders perceive to be the unique... View Details
          Keywords: Salesforce Management; Compensation and Benefits; Managerial Roles; New York (city, NY)
          Related
          • 01 Feb 2001
          • News

          What Makes a Good Leader

          that the traditional manager versus leader argument ("Clark Kent versus Superman," he jokes) tends to undermine the value of management. "There are lots of people who look and act like managers, who have excellent managerial skills, and... View Details
          Keywords: Management
          • August 2014 (Revised August 2015)
          • Supplement

          Opening the Valve: From Software to Hardware (B)

          By: Ethan Bernstein, Francesca Gino and Bradley Staats
          Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee... View Details
          Keywords: Valve; Self-Managed Organizations; Organization Design; Strategy; Flat Organization; Video Games; Organization Alignment; Family Business; Steam; Steam Machine; Design; Games, Gaming, and Gambling; Human Resources; Collaborative Innovation and Invention; Technological Innovation; Leadership Style; Management Practices and Processes; Organizational Design; Organizational Structure; Organizational Culture; Organizational Change and Adaptation; Groups and Teams; Alignment; Software; Hardware; Video Game Industry; Seattle
          Related

            William A. Sahlman

            William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

            Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

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            • Web

            Loan Assistance | Social Enterprise | Harvard Business School

            Eligibility Criteria Awards How to Apply FAQs HBS Social Enterprise Loan Repayment Assistance Program The HBS Nonprofit/Public Sector Loan Repayment Assistance Program was established in 1992 to reduce the educational debt repayment burden for alumni serving in View Details