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  • 27 May 2008
  • Sharpening Your Skills

Sharpening Your Skills: Thinking About Global

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered Are global brands effective? How should I think about strategy in a flat... View Details
  • 03 Dec 2001
  • What Do You Think?

What Happens When the Sumo Master Learns Judo?

combatants have unusual means at their disposal, regardless of size. The comments raise several questions: What are the chances that Microsoft can defy traditional market dynamics? What kinds of strategic and organizational decisions would it take? If it were to... View Details
Keywords: by James Heskett
  • 2020
  • Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
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  • Web

Shaping the Learning Environment - Christensen Center for Teaching & Learning

Teaching by the Case Method Shaping the Learning Environment Preparing to Teach Getting Started Developing Instructor Style Shaping the Learning Environment Knowing Your... View Details
  • October 2018
  • Case

Learning How to Honnold

By: Eugene F. Soltes, Sara Hess and Dutch Leonard
Alex Honnold is the world’s most accomplished free climber. To many, climbing sheer vertical faces of rock—like the famed El Capitan—without a rope is viewed as not simply risky but reckless. Honnold contrasts this sentiment by presenting his perspective on risk taking... View Details
Keywords: Risk Management; Goals and Objectives; Personal Development and Career; Perspective
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  • 2024
  • Article

Learning Under Random Distributional Shifts

By: Kirk Bansak, Elisabeth Paulson and Dominik Rothenhäusler
Algorithmic assignment of refugees and asylum seekers to locations within host countries has gained attention in recent years, with implementations in the U.S. and Switzerland. These approaches use data on past arrivals to generate machine learning models that can... View Details
Keywords: AI and Machine Learning; Refugees; Employment
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  • June 10, 2022
  • Article

What Top Executives Can Learn from Junior Employees

By: Rosabeth Moss Kanter
Having reached the pinnacle of their careers, many top executives think their learning days are over. Their role, as they see it, is to make pronouncements, define strategy and impart to others the benefits of their vast experience—that is, to tell the employees below... View Details
Keywords: Executives; Mentoring; Innovation; Leadership; Employees; Learning; Change
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  • 08 May 2017
  • Blog Post

Learning through the Case Method

driven by your peers. Our cases each feature a protagonist who has to make a critical decision – and range from business problems right out of the headlines to a historical overview of China. It’s a platform to debate, explore, and View Details
  • Jan 30 2013
  • Testimonial

Learning Across the Organization

  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Facebook’s current data privacy crisis, could learn a lot from Johnson. Let’s examine how Johnson and Zuckerberg measured up against what I have identified as 7 Lessons for Leading in Crisis. #1: Face reality, starting with yourself.... View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 01 Dec 2014
  • News

Dressing by Number

page « To learn more about these seven HBS Alumni trendsetters, click on their photos below: Marjorie Yang Instilling Production with Principles Instilling Production with Principles Áslaug Magnúsdóttir Customizing Couture Online... View Details
Keywords: Christine Lejeune; fashion; cosmetics; Clothing and Clothing Accessories Stores; Retail Trade
  • 21 Aug 2019
  • Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

is a writer based in the Boston area. [Image: ConceptCafe] Related Reading: Will Machine Learning Make You a Better Manager? The Better Way to Forecast the Future Working Paper: CEO Behavior and Firm Performance What do you View Details
Keywords: by Michael Blanding
  • 15 Oct 2019
  • News

Innovative Thinking Fuels Nascent Startup Scene

for entrepreneurship are there,” says Victoria Ivashina, the Lovett- Learned Professor of Finance, who studies the MENA region and serves as faculty chair of the School’s Middle East and North Africa Research Center (MENARC). Ivashina... View Details
  • Article

Active World Model Learning with Progress Curiosity

By: Kuno Kim, Megumi Sano, Julian De Freitas, Nick Haber and Daniel Yamins
World models are self-supervised predictive models of how the world evolves. Humans learn world models by curiously exploring their environment, in the process acquiring compact abstractions of high bandwidth sensory inputs, the ability to plan across long temporal... View Details
Keywords: World Models; Mathematical Methods
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  • 22 May 2017
  • Blog Post

Changing How You Think at HBS

game and learn a new skill set.  Going to HBS was a no brainer: the general management curriculum was exactly what I was looking for. Truth is I had been working with US competitors’ firms, and I wanted to get exposure to the US... View Details

    Teaching by Heart: One Professor's Journey to Inspire

    The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than 40 years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes... View Details
    • 18 Mar 2018
    • Working Paper Summaries

    Thanks for Nothing: Expressing Gratitude Invites Exploitation by Competitors

    Keywords: by Jeremy Yip, Kelly Kiyeon Lee, Cindy Chan, and Alison Wood Brooks
    • 04 Dec 2020
    • News

    Hour by Hour

    Courtesy Rahkeem Morris Courtesy Rahkeem Morris Rahkeem Morris (MBA 2018) spent the first 10 years of his work life as an hourly wage earner, moving from one minimum wage job to the next, often unable to transfer learned skills or... View Details
    • February 26, 2024
    • Article

    Making Workplaces Safer Through Machine Learning

    By: Matthew S. Johnson, David I. Levine and Michael W. Toffel
    Machine learning algorithms can dramatically improve regulatory effectiveness. This short article describes the authors' scholarly work that shows how the U.S. Occupational Safety and Health Administration (OSHA) could have reduced nearly twice as many occupational... View Details
    Keywords: Government Experimentation; Auditing; Inspection; Evaluation; Process Improvement; Government Administration; AI and Machine Learning; Safety; Governing Rules, Regulations, and Reforms
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    • 14 Apr 2022
    • Op-Ed

    Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

    decline, and even the spike created by the delta and omicron variants could not stop corporations from recalling workers to the office. Many companies want to go back to the way things were, but that would be a mistake. “Organizational... View Details
    Keywords: by Hise O. Gibson and MaShon Wilson