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Publications

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  • All HBS Web  (520)
    • News  (85)
    • Research  (386)
    • Events  (3)
    • Multimedia  (1)
  • Faculty Publications  (63)

Show Results For

  • All HBS Web  (520)
    • News  (85)
    • Research  (386)
    • Events  (3)
    • Multimedia  (1)
  • Faculty Publications  (63)
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  • Web

Research Services - Faculty & Research

Research Services 1ms Harvard Business School (HBS) provides unparalleled faculty support to facilitate the creation of enduring knowledge that shapes both business practice and pedagogy. HBS is distinct in that it funds almost all its... View Details
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

Few companies in the past few years have rocketed to success faster than Uber, Airbnb, and Etsy, which together have transformed the way we hail a cab, plan a vacation, and shop for handmade gifts, respectively. In a previous HBS Working View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 24 Jan 2023
  • Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

work actually means, which could lead to unhappy workers and frustrated managers. “As an organization, it’s not enough to just hire people for passion. Leaders also need to learn how to manage for passion.” An analysis of 200 million job... View Details
Keywords: by Sean Silverthorne
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to share? Email the Working Knowledge team at... View Details
Keywords: by Ben Rand
  • 01 Feb 2001
  • News

What Makes a Good Leader

not share their knowledge or background. Joe Badaracco agrees. "You need a talent for simplicity — for saying things in a few words. General Electric's Jack Welch is a good example. He is astonishingly articulate and able to convey... View Details
Keywords: Management
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

workers into management would help everyone in the organization better understand “what it’s like to work on a ramp, in the cold, with a frustrated customer on a flight,” says Hill. “The frontline perspective can give management important... View Details
Keywords: by Lane Lambert; Air Transportation
  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

When COVID-19 first sent office employees home last year, many managers filled their teams’ calendars with online check-ins, drop-ins, and updates to make up for the loss of spontaneous interactions—often sinking morale and efficiency. View Details
Keywords: by Kristen Senz
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

empirical research on time pressure and creativity in organizations, and the results were somewhat contradictory. Over the past few years, there's been more and more talk about time pressure in organizations, and what a prominent feature of the work environment it's... View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • 04 Feb 2014
  • First Look

First Look: February 4

From Crowds to Collaborators: Initiating Effort & Catalyzing Interactions Among Online Creative Workers By: Boudreau, Kevin J., Patrick Gaule, Karim R. Lakhani, Christoph Riedl, and Anita Williams Woolley Abstract—Online collaborative... View Details
Keywords: Sean Silverthlorne
  • 02 Jun 2022
  • Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

happiness is more than a feeling, so therefore it’s worthy of study. The second thing is figuring out that, when you study it, you get better at it. This is not of theoretical interest; the more you know, the happier you can get. When it turns out there is View Details
Keywords: by Dan Morrell
  • Web

2023 Reunion Presentations - Alumni

Through the late 2010s, most discussion of technology and automation surrounded the impact on frontline workers. New developments in AI instead appear to shift the role of knowledge workers and managers. How... View Details
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

Debt literacy is measured by questions testing knowledge of fundamental concepts related to debt and by self-assessed financial knowledge. Financial experiences are the participants' reported experiences with traditional borrowing,... View Details
Keywords: Martha Lagace
  • 14 Jan 2014
  • First Look

First Look: January 14

that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency reasons, but collaborative helping becomes even more vital in an era of knowledge work, when positive business outcomes... View Details
Keywords: Sean Silverthorne
  • 27 Jun 2005
  • Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

what motivates others and appeal effectively to it, is most important in the United States and Europe at this point in time. It will become more important in Asia as living standards improve, knowledge View Details
Keywords: by D. Quinn Mills
  • 10 Sep 2013
  • First Look

First Look: September 10

Approaches and Evidence By: Kerr, William R. Abstract—High-skilled immigrants are a very important component of U.S. innovation and entrepreneurship. Immigrants account for roughly a quarter of U.S. workers in these fields, and they have... View Details
Keywords: Sean Silverthorne
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

centers. This sometimes resulted in reports of workers stressed out and exhausted by the demanding environment. “It’s one of those cultures that works for some people, but not others,” says Campbell, “there is a lot more performance... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

(approximately 50 percent worker owned). While long-term wealth creation for frontline workers is great, I don’t want it to distract from the more immediate challenges that these View Details
  • 14 Jan 2020
  • Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

A few hundred years ago, it was considered a virtue to know a little bit about everything. They even had a word for it: “Renaissance man.” Now, with vast amounts of knowledge literally at our fingertips, generalists tend to be tarred with... View Details
Keywords: by Michael Blanding
  • 10 Nov 2022
  • Research & Ideas

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back

women would be more likely to agree with the statements. Then, the researchers asked participants to make decisions as employers. Matched with a pair of workers—a high performer and a low performer—“employers” had to choose between paying the View Details
Keywords: by Shalene Gupta
  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

these stores had women store managers. Grocery stores offer fertile ground for research overall: The US grocery industry employed more than 4 million workers in 2019, and the retail trades employed more than 15 percent of the country’s... View Details
Keywords: by Kara Baskin; Retail; Consumer Products
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