Knowledge Diversity - Publications - Faculty & Research

01 Jun 2021
What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

force. She was confronted with a job requiring more complex computer knowledge than she possessed. There was little or no training or coaching. After three days, she was fired for the first time in her life. It was a blow to both her... View Details

Keywords: by James Heskett

05 Apr 2017
Research & Ideas

For Women Especially, It Pays to Know What Car Repairs Should Cost

Women who come prepared to challenge an auto repair quote can overcome gender discrimination and negotiate a fairer price, according to recently published research. That's one conclusion from the research study Repairing the Damage: The Effect of Price View Details

Keywords: by Wendy Guild Swearingen; Auto; Service

03 Jan 2018
What Do You Think?

In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?

responsibility didn’t know more and act sooner. As someone with experience on more than a dozen for-profit boards, I understand why directors find it so difficult to acquire enough knowledge and information to carry out their duties to... View Details

Keywords: by James Heskett

March 2015 (Revised May 2018)
Case

JPMorgan Chase: Tapping an Overlooked Talent Pool

By: Boris Groysberg and Katherine Connolly

By the spring of 2014, the pilot had come to an end for JPMorgan Chase's ReEntry Program, a program designed for women coming back to the workforce after a period of time away. Mary Callahan Erdoes, CEO of Asset Management, and her team had to evaluate whether or not... View Details

Keywords: Women; Training; Leadership; Motherhood; Talent and Talent Management; Experience and Expertise; Diversity; Gender; Knowledge Use and Leverage; Human Capital; Management Practices and Processes; Organizational Culture; Programs; Financial Services Industry; United States

Citation

Educators

Purchase

08 May 2013
Research & Ideas

A Company’s Evolving View of Gender Equity

Emerita Deborah Kolb. "Despite bodies of knowledge about social institutions and social issues at the institutional and organizational levels, we know very little about how individual organizations experience and internalize gradual... View Details

Keywords: by Martha Lagace; Accounting

12 Dec 2022
Research & Ideas

Buy-In from Black Patients Suffers When Drug Trials Don’t Include Them

representation in clinical trials leads Black patients to miss out on the latest drugs and medical treatments,” Schwartzstein says. “We’d hypothesize that this negatively impacts the health of Black patients, but this is a question for the medical literature.” A... View Details

Keywords: by Scott Van Voorhis; Pharmaceutical; Health

March 2022
Case

The Goldman Sachs 10,000 Small Businesses Program: 2009-2021

By: Leonard A. Schlesinger and Julia Kelley

In December 2021, more than a decade after its founding, Goldman Sachs’s 10,000 Small Businesses program was still going strong — and the firm now needed to evaluate potential program modifications to reach a wider group of small business owners. Launched in the... View Details

Citation

Educators

Purchase

15 Nov 2016
First Look

November 15, 2016

neglect the unit managers’ knowledge about which individuals would best match local conditions. We use difference-in-differences analyses to examine the effects of a switch from decentralized hiring to centralized hiring at our research... View Details

Keywords: Sean Silverthorne

30 Jul 2024
Research & Ideas

Do Social Movements Sway Voters? Not Really, Except for One

Empowering Black Voters, Did a Landmark Law Stir White Angst? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image created by HBSWK using asset from AdobeStock/Spaxiiax View Details

Keywords: by Sean Silverthorne

07 Aug 2000
Research & Ideas

Rocket Science Retailing

early sales at a few carefully selected test stores. We found that the selection of stores greatly affected the quality of the forecasts. By using historical sales data to pick a diverse group of test stores that matched varying customer... View Details

Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

13 Oct 2003
Research & Ideas

Negotiating Challenges for Women Leaders

[resources and authority]—with the hope that the effects on both ends go away: Women won't see themselves as less entitled, and therefore aren't treated as less entitled. Q: How should women put this knowledge into practice? McGinn: Be... View Details

Keywords: by Martha Lagace

13 Apr 2010
First Look

First Look: April 13

experienced counterparts on the market-specific tradeoff between service capacity costs and customer sensitivity to service times. Overall, our results demonstrate both the importance of local knowledge as an input in service operations... View Details

Keywords: Martha Lagace

03 Jan 2019
Research & Ideas

Everyone Knows Innovation is Essential to Business Success—Except Board Directors

also have to ask whether the board was asking the right questions or looking at the right factors to be innovative.” He blames a lack of diversity on corporate boards for sometimes impeding their ability to be innovative. “Their... View Details

Keywords: by Michael Blanding

25 Oct 2011
First Look

First Look: October 25

thresholds, targets, or benchmarks are set, and defining the pay-performance relation and how the relation changes over time. Download the paper: http://ssrn.com/abstract=1935654 Performance Tradeoffs in Team Knowledge Sourcing... View Details

Keywords: Sean Silverthorne

14 May 2007
Research & Ideas

The Key to Managing Stars? Think Team

important career matter for individuals as well as for managers who want to inspire, nurture, and recruit stars. A new study by Harvard Business School's Boris Groysberg and Linda-Eling Lee on star knowledge workers, specifically security... View Details

Keywords: by Martha Lagace

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

readers of HBS Working Knowledge who would be willing to share their experiences around any of the strategies I've just mentioned or on building successful careers in general. Their insights would further this research for myself and my... View Details

Keywords: by Martha Lagace; Financial Services

28 Oct 2024
Op-Ed

Latino Voters Have Grown More Politically Divided. That’s Not Surprising.

Like: Election 2024: Why Demographics Won't Predict the Next President Election 2024: What's at Stake for Business and the Workplace? How Politics Drives Business Decisions in a Polarized Nation Feedback or ideas to share? Email the Working View Details

Keywords: by Richard Calvo, Vincent Pons, and Jesse M. Shapiro

24 Oct 2024
Research & Ideas

With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support

matter if they’re fired, or they quit. Even for low-wage workers, the cost is between 25 percent and 35 percent of annual compensation. That’s a good proxy for how much it’s going to cost to replace that worker. Second, people who have some tenure with the employer... View Details

Keywords: by Christine Pazzanese, Harvard Gazette

17 Nov 2011
Sharpening Your Skills

Sharpening Your Skills: Organizational Design

organization? What Are The Best Techniques For Fostering Innovation In Multicultural Teams? Innovating at the World's Crossroads: How Multicultural Networks Promote Creativity HBS professor Roy Y.J. Chua proposes that cultivating a culturally View Details

Keywords: Re: Ranjay Gulati & Raffaella Sadun

22 Feb 2011
Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

HBS Working Knowledge recently celebrated its tenth birthday, and we mark the occasion by looking back and looking forward. We've asked HBS Dean Nitin Nohria and a number of faculty to both remark on what they view as the most significant... View Details