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  • 06 Mar 2007
  • First Look

First Look: March 6, 2007

perform their jobs more safely and effectively. The latter required that workers engage in mutual expressions of vulnerability: they acknowledged their physical limitations, learned from their mistakes, and attended to their own and... View Details
Keywords: Martha Lagace
  • 04 Jun 2014
  • What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

some people will always need references such as brands. Others will be more adventurous, enjoying the search for new features. "At the core of human behaviour is human biology and that will not change because of information... View Details
Keywords: by James Heskett; Advertising; Consumer Products; Technology
  • 29 Apr 2002
  • Research & Ideas

Star Power! How to Win in Professional Services

this point before. But we want to review the key differences briefly from the perspective of the CEO because the implications are crucial: for how the job of the senior leader is defined, and for what successful performance in the View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
  • 02 Jul 2014
  • What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

Jossey-Bass, 2003). Robert Greenleaf, Servant Leadership (Mahwah, N. J.: The Paulist Press, 1977) Walter Isaacson, Steve Jobs (New York: Simon & Schuster, 2011). Thomas J. Peters and Robert H. Waterman, Jr., In View Details
Keywords: by James Heskett
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

recruiting mistakes." Now Malcolm Gladwell (author of The Tipping Point, Blink, and Outliers) has come forth with the proposition that there may be some jobs for which it is impossible to hire with any confidence. As he puts it,... View Details
Keywords: by Jim Heskett
  • 05 Nov 2007
  • What Do You Think?

Why Is Succession So Badly Managed?

proposed that "the board could tie the CEO's exit package with the grooming of a successor." B.V. Krishnamurthy said that "the ultimate solution may be similar to the job rotation concept of the Japanese companies in their... View Details
Keywords: Re: James L. Heskett
  • 22 Nov 2006
  • Research & Ideas

CEO Succession: The Case at Ford

a very good record which are the LBOs, almost never go for that sort of CEO. They look for an industry figure who really knows a lot about the business and that company—often a retired CEO. Q: Is it easy to predict who's going to be the next Lou Gerstner, who did such... View Details
Keywords: by Jim Aisner; Auto; Employment
  • 04 Dec 2012
  • Research & Ideas

Book Excerpt: Harder Than I Thought

down this job before they found someone dumb enough take it. The fact that the guy agreed to do it speaks unflattering volumes about his judgment. Yes, I realize Barton is an SMA board member. That he "knows the company"-at least as much... View Details
Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace
  • 22 Nov 2016
  • First Look

November 22, 2016

résumé audit study, we examine racial minorities’ attempts to avoid anticipated discrimination in labor markets by concealing or downplaying racial cues in job applications, a practice known as "résumé whitening." Interviews with racial... View Details
Keywords: Sean Silverthorne
  • 17 Dec 2020
  • Research & Ideas

The 10 Most Popular Stories of 2020

Let’s face it: 2020 was a tough year, as COVID-19 surged across the world, killing more than 1.5 million people, shuttering companies, causing widespread job losses, and fundamentally altering the way people work and live. Given the... View Details
Keywords: by Dina Gerdeman
  • 22 Sep 2014
  • Op-Ed

Online Banks Fill Funding Needs for Small Business

these marketplaces is that they mitigate one of the biggest problems borrowers and lenders face: search costs. Typically, these marketplaces earn revenue by charging a small fee on top of the loan if the borrower gets funded and accepts... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 06 Sep 2016
  • First Look

September 6, 2016

offerings that people truly want to buy, firms instead need to home in on the job the customer is trying to get done. Some jobs are little (pass the time); some are big (find a more fulfilling career). When... View Details
Keywords: Carmen Nobel
  • 05 Jan 2010
  • First Look

First Look: January 5

concerns. Download the paper: http://www.hbs.edu/research/pdf/10-047.pdf   PublicationsOptimal Auction Design and Equilibrium Selection in Sponsored Search Auctions Authors:Benjamin Edelman and Michael Schwarz Publication:American... View Details
Keywords: Martha Lagace
  • 21 Sep 2009
  • Research & Ideas

Excessive Executive Pay: What’s the Solution?

In the search for culprits in the global financial meltdown, bloated executive pay and the excessive risk-taking behavior it fueled stand out as prime suspects. Of the two, pay dominates the headlines and provokes the most public and... View Details
Keywords: by Roger Thompson
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

option leads to a fourteen-fold increase in the ex-post licensing rate. Two additional experimental interventions are designed to reduce search costs for (i) price and (ii) product information. Both intervention—immediate price comparison... View Details
Keywords: Dina Gerdeman
  • 04 Feb 2021
  • Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

Nine out of 10 CEOs mentioned that their employees were worried about their job security and health, as well as their loved ones’ health, and their stress level was high. When asked to rate the stress of their employees on a scale of... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 21 Nov 2016
  • Research & Ideas

It Matters That Your CEO Doesn't Know Much About Sales

developments in a changing market. Says Cespedes: “Value is created or destroyed with customers, and good leaders know that interpreting market data is not just a search for truth and insights. It’s also about actionable dialogue with the... View Details
Keywords: by Michael Blanding
  • 08 Jan 2001
  • Research & Ideas

Can Japan Compete? [Part Two]

companies are already starting to find ways to combine incentives for performance with measures to create more loyalty and employee affiliation with the company. Japanese companies created a very extreme version of such affiliation. The company provided a View Details
Keywords: by Martha Lagace & Hilah Geer
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

by passively while these great companies imploded? Why did they fail to select CEOs who could run these vaunted companies more successfully? Choosing the right person for the job Before examining the root causes of these succession... View Details
Keywords: by Bill George
  • 14 May 2019
  • Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

may not be illegal, but can cause enormous amounts of reputational damage.” A good code can also help workers do their jobs better. Most employees want to follow the rules and do the right thing, but may not understand how to comply with... View Details
Keywords: by Michael Blanding
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