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Show Results For
- All HBS Web
(1,021)
- People (5)
- News (315)
- Research (304)
- Events (3)
- Multimedia (3)
- Faculty Publications (59)
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- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
high levels of turnover and absenteeism, store managers never really know exactly how much labor they'll have." Ton has more on her mind than operational excellence. She has interviewed dozens of retail workers and store managers and... View Details
- 02 Sep 2014
- First Look
First Look: September 2
contributions to product design, but the same cannot be said for services. Undoubtedly many examples of outstanding service design exist, and we will mention some later in this work. But recognition of service design as a discipline, as a management function, or a... View Details
Keywords: Sean Silverthorne
- 15 Sep 2009
- First Look
First Look: September 15
than 350 interviews in 20 countries to identify the leadership practices and operating methods of major companies seeking profitable growth through innovation that benefits society. For example, when the tsunami and earthquake struck... View Details
Keywords: Martha Lagace
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
Nonconsumption can also be unearthed by finding out what important jobs customers are seeking to get done that they can't adequately address with current solutions. Closely observing customers and conducting View Details
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
hollow gestures (saving jobs via jawboning) without any real substance. These interviews have been edited for length and clarity. Christina Pazzanese is a Harvard Staff Writer. This article first appeared in... View Details
Keywords: by Christina Pazzanese
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
presentation or job interview? Holding one's body in "high-power" poses for short time periods can summon an extra surge of power and sense of well-being when it's needed, according to Amy J.C. Cuddy. Why Unqualified Candidates... View Details
Keywords: by Staff
- 22 Feb 2010
- Research & Ideas
Manager Visibility No Guarantee of Fixing Problems
and provided feedback to frontline workers on 24.5 percent. The researchers reviewed surveys taken before and after process improvement activities, supplementing them with in-person interviews with frontline staff, department managers,... View Details
- 02 Sep 2002
- What Do You Think?
What Can Business Schools Do to Avoid Bad Apples?
suggestions, including: 1) designing "a practicum where MBA students [with a focus] on ethics ... practice ... hiring/interviewing skills ... by interviewing 'short list' candidates that are being strongly considered for admission by... View Details
Keywords: by James Heskett
- 19 Sep 2012
- Research & Ideas
Book Excerpt: “The Architecture of Innovation”
"intrapreneurs." In this excerpt, Lerner discusses the pluses and minuses of compensation schemes. Read an interview with the author R&D, Meet VC From The Architecture of Innovation By Josh Lerner The failure to offer... View Details
- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
comprehend because they lack an operative definition." Art Warbelow (who emphasizes attitude in selecting aviation pilots) said, "The tough part is assessing attitude in the job interview... I can't assess it beforehand, but I... View Details
Keywords: by James Heskett
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
actually thinking. And because there are eight to twelve people, there's just not enough time for each person to talk. The maximum number for effective interpersonal communication is three." Instead, hire professional interviewers to... View Details
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
and involves all levels of the organization. How Can Operations Become A Competitive Advantage? Operations and the Competitive Edge Many managers expect operations organizations to fulfill only a support role. But an effective operations strategy can give you a... View Details
- 04 Oct 2006
- Lessons from the Classroom
Surviving Success: When Founders Must Go
Wasserman. "After interviewing seven or eight founders, I was struck by the fact that a far more critical moment in a founder's life is when that person is told he can no longer lead the company he started." With the help of... View Details
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
research and practice that can guide and improve the selection process and its outcomes. Their message was: "We know how to do it. And here's how." As Al Shealy commented, "The research isn't being used." Dan Erwin suggested that "...... View Details
Keywords: by Jim Heskett
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
he knows he has to do something—for example, pull staff members off other jobs so they can help check people out, or offer free coffee to everyone who's standing in line." Familiarity with the aggregated survey data, in other words,... View Details
Keywords: by Jean Ayers
- 03 Feb 2016
- What Do You Think?
How Do You Hire an 'Impostor'?
prestigious school, an award, or even a particular job that you’ve always prized? Students in my Harvard Business School MBA classes often expressed the notion that they were “admissions mistakes.” In my case, I had doubts about whether I... View Details
Keywords: by James Heskett
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
Strategy, Especially in a Job Interview (25,829) While humblebragging runs rampant on Twitter, it's a lousy self-promotion tactic that usually backfires according to recent research by Ovul Sezer, Francesca... View Details
- 13 Oct 2011
- Lessons from the Classroom
Building a Business in the Context of a Life
community, spirituality, and other interests. Students work in small groups on various exercises, including one called "What We Carry," in which one student interviews another about the influence their parents and other family members... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
considering such a path, the authors offer practical advice for each stage of the process. Think it through. Do you have the right qualities for the job (managerial skills, confidence, persuasiveness, persistence, a thirst for learning,... View Details
Keywords: Sean Silverthorne
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Fredberg, and Flemming Norrgren. "The world of business has been governed by an implicit leadership model," Beer explains. "With the exception of a minority of CEOs, however—those we interviewed and others like them—the purpose of the... View Details
Keywords: by Martha Lagace