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  • 02 Jun 2003
  • Research & Ideas

Why Have Marketers Ignored America’s Man-of-Action Hero?

identity crisis of sorts because their jobs and their family roles no longer allow for the authoritative (some would say patriarchal) roles of the past. To compensate for this felt emasculation on the work and home fronts, men are now... View Details
Keywords: by Manda Salls
  • 20 Jun 2011
  • Lessons from the Classroom

Fame, Faith, and Social Activism: Business Lessons from Bono

escalating, high-profile campaign against Third World debt, poverty, war and disease. “Any CEO who thinks his or her job is about maximizing shareholder value is living in the past.” Koehn, a Harvard Business School historian who has... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 29 Sep 2008
  • Research & Ideas

How Economics May Lead to Better Football Games

Markets don't just determine prices, they also determine who gets what. For commodities, the price does most of the work, but many markets, like labor markets, don't clear by price alone. You don't hire just anyone who is willing to work at a given wage, you View Details
Keywords: by Sarah Jane Gilbert; Sports
  • 22 Feb 2010
  • Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

and provided feedback to frontline workers on 24.5 percent. The researchers reviewed surveys taken before and after process improvement activities, supplementing them with in-person interviews with frontline staff, department managers,... View Details
Keywords: by Julia Hanna; Health
  • 14 Apr 2014
  • Research & Ideas

Difficulties for Women Bridging Racial, Generational, and Global Divides

which she interviewed women at several law firms, noting both positive and negative interactions among peers and supervisors. In terms of positivity versus negativity, the consistent mediating factor was whether the women considered their... View Details
Keywords: by Carmen Nobel
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

fierce business competition, your bargaining endowment can spell the difference between closing the deal and being shut out. A healthy bargaining endowment explains how Darren Rovell won a job on national television while other journalism... View Details
Keywords: by Michael Wheeler
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

Nonconsumption can also be unearthed by finding out what important jobs customers are seeking to get done that they can't adequately address with current solutions. Closely observing customers and conducting View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 12 Feb 2001
  • Research & Ideas

John Irving’s Lessons for Business

as well as how to nurture creativity, both in individuals and in organizations. Amabile interviewed John Irving in 1986, when he agreed to share memories of his childhood as part of a research project Amabile was conducting on children... View Details
Keywords: by Mallory Stark & Martha Lagace
  • August 2021
  • Case

Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck
Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States
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Mills, Karen G., Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez, and Gabriella Elanbeck. "Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19." Harvard Business School Case 322-031, August 2021.
  • 24 Apr 2020
  • Op-Ed

Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19

Prospects from small schools are being hurt even more. The first ever HBCU Combine was cancelled, many college pro days were cancelled, and with the NFL cancelling in-person interviews the hurdles faced by HBCU and other small school... View Details
Keywords: by Sarah Abbott , Boris Groysberg, Tali Groysberg, and Abhijit Naik; Sports
  • 01 Oct 2001
  • Research & Ideas

Five Questions for Stuart Gilson

Harvard Business School professor Stuart Gilson fielded some questions regarding his new book in an email interview with HBS Working Knowledge editor Sean SilverthorneSilverthorne: When should a company consider a major restructuring? Are... View Details
Keywords: by Sean Silverthorne
  • 14 Jun 2016
  • First Look

June 14, 2016

the High Intensity Workplace: An 'Always Available' Culture Breeds a Variety of Dysfunctional Behaviors By: Reid, Erin and Lakshmi Ramarajan Abstract—People today are under intense pressure to be “ideal workers”—totally committed to their View Details
Keywords: Sean Silverthorne
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

and involves all levels of the organization. How Can Operations Become A Competitive Advantage? Operations and the Competitive Edge Many managers expect operations organizations to fulfill only a support role. But an effective operations strategy can give you a... View Details
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

status quo will put their jobs or reputations at risk, even if that fear is unwarranted. "We're all especially hard-wired to be wary in hierarchies," said Amy Edmondson. "Nobody woke up this morning and jumped out of bed because they just... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 13 Oct 2011
  • Lessons from the Classroom

Building a Business in the Context of a Life

community, spirituality, and other interests. Students work in small groups on various exercises, including one called "What We Carry," in which one student interviews another about the influence their parents and other family members... View Details
Keywords: by Dina Gerdeman; Education
  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

paper: http://www.hbs.edu/research/pdf/07-036.pdf   PublicationsIl leader interno che guarda all’esterno. (The Leader which Looks Outside) Author:Joseph L. Bower Periodical:Harvard Business Review-Italia, no. 12 (December 2007) Abstract In his View Details
Keywords: Sean Silverthorne
  • 04 Feb 2021
  • Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

How will my children learn via Zoom? We interviewed 10 CEOs in July about how they are managing the unprecedented stressors of the COVID-19 pandemic, and then checked in with them again at the end of 2020. The interviewees hail from... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 03 Feb 2016
  • What Do You Think?

How Do You Hire an 'Impostor'?

prestigious school, an award, or even a particular job that you’ve always prized? Students in my Harvard Business School MBA classes often expressed the notion that they were “admissions mistakes.” In my case, I had doubts about whether I... View Details
Keywords: by James Heskett
  • 01 Mar 2011
  • First Look

First Look: March 1

in the future? By examining hundreds of job profiles developed by executive-search firm Heidrick & Struggles and interviewing numerous senior managers, the authors have identified some clear trends. One... View Details
Keywords: Sean Silverthorne
  • 19 Sep 2012
  • Research & Ideas

Book Excerpt: “The Architecture of Innovation”

"intrapreneurs." In this excerpt, Lerner discusses the pluses and minuses of compensation schemes. Read an interview with the author R&D, Meet VC From The Architecture of Innovation By Josh Lerner The failure to offer... View Details
Keywords: by Josh Lerner; Financial Services
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