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  • 2013
  • Article

Non-Audit Services and Financial Reporting Quality: Evidence from 1978–1980

By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved... View Details
Keywords: Conflict of Interests; Financial Reporting; Accounting Audits; Knowledge Dissemination; Quality; Corporate Disclosure; Motivation and Incentives
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  • 18 Aug 2011
  • Working Paper Summaries

Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980

Keywords: by Kevin Koh, Shivaram Rajgopal & Suraj Srinivasan; Accounting
  • Web

Research Computing Services - Faculty & Research

Research Services Research Computing Services 1ms Research Computing Services (RCS) is a centralized service dedicated to assisting with faculty... View Details
  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

  • Web

Services & Support | Baker Library

Services & Support We provide unparalleled support to Harvard Business School and the greater Harvard University community. We assist faculty, students, staff, executive education participants, alumni, and... View Details
  • Web

Tools & Services | Information Technology

training sessions and register to attend. Server & Storage Management Request support for physical hardware that provides core infrastructure services to the HBS community. Identity & Access Management... View Details
  • Web

Statistical Resources - Research Computing Services

About Us Statistical Resources 4ms Technical Papers Our statisticians have compiled a few useful technical notes on various topics. In addition, the following document organizes many of these notes by topic and provides further details:... View Details
  • Web

RCS Policies - Research Computing Services

http://vpr.harvard.edu/ . Our computing infrastructure is a shared resource, supporting concurrent access by many users. As a result, RCS must enforce some basic guidelines for behavior and interaction to provide each user with the... View Details
  • June 2008
  • Case

From xiaonei to hainei: The Quest for the Social Networking Service Market in China

By: Joseph B. Lassiter III, Michael Shih-Ta Chen and Keith Chi-ho Wong
Wang Xing, the founder of Hainei.com, one of the fastest growing social networking service (SNS) providers in China, was preparing to raise funds from venture capitalists. Since late 2003, Wang had established several Internet startups in China. Xiaonei.com, which he... View Details
Keywords: Entrepreneurship; Venture Capital; Social and Collaborative Networks; Competition; Internet; China
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  • Web

Frequently Asked Questions - Research Computing Services

Help Frequently Asked Questions 24ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research... View Details
  • 25 Jun 2015
  • Working Paper Summaries

Build It, Buy It Or Both? Rethinking the Sourcing of Advertising Services

Keywords: by Alvin J. Silk; Advertising
  • May 2013
  • Supplement

Transport Corporation of India (C): Dealing with Shortcomings in Service Quality

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Transportation; Transportation Industry; India
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  • September 2007
  • Teaching Note

Sun Microsystems, Inc.: Web Services Strategy (TN)

By: Thomas R. Eisenmann
Keywords: Information Technology; Internet and the Web; Strategy; Computer Industry; Information Technology Industry
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  • 2024
  • Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
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  • August 2022 (Revised October 2023)
  • Case

Bajaj Finance: Building an Omnipresent Financial Services Firm

By: Das Narayandas and Rachna Tahilyani
Bajaj Finance, India’s largest consumer finance firm with $20.9 billion of assets across 50.5 million customers, is on a journey to transform itself from a traditional firm that sells loans and other financial products through brick-and-mortar outlets to an omnipresent... View Details
Keywords: Financial Institutions; Transformation; Financial Instruments; Customer Satisfaction; Internet and the Web; Customer Focus and Relationships; India
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  • Web

Monitoring Jobs & Troubleshooting - Research Computing Services

Running Jobs Monitoring Jobs & Troubleshooting 16ms Monitoring and Controlling Jobs Whether using a GUI or the command line, monitoring the progress of your jobs and understanding how to control them is essential. Below we provide... View Details
  • Web

Guidelines for Choosing Resources - Research Computing Services

environment for Python, currently providing in particular the Heapy subsystem, which supports object and heap memory sizing, profiling and debugging. from guppy import hpy h = hpy() print h.heap() Total size = 19909080 bytes. Please see... View Details
  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
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  • 01 Jun 2004
  • News

Alumni Clubs Click with New Web Services

events are big hits; nontechnical volunteers can build and maintain a club Web site; and the low cost appeals to small clubs with limited resources. HBS signed a long-term agreement last fall with Harris Internet Services, a leading View Details
Keywords: Margie Kelley; alumni groups; website; Educational Services; Educational Services
  • 28 Apr 2023
  • News

Year Up Leads to Media Services Careers: Four Staff Stories