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  • 08 Apr 2013
  • Research & Ideas

How to Demotivate Your Best Employees

company. Perfect attendance was defined as not having any unexcused absences or tardy shift arrivals during the month. The plant managers had all the right intentions when they implemented the award program. Absenteeism and tardiness... View Details
Keywords: by Dina Gerdeman; Service
  • 15 Oct 2018
  • Research & Ideas

Shaky Business: How Handshakes Win Negotiations

show an intent to achieve the best outcome for both sides, Norton says. “We find typically shaking helps,” says Norton. “And if your instinct is not to shake, that’s OK, but can you think of another signal of cooperation to send? It could... View Details
Keywords: by Michael Blanding
  • 2012
  • Article

Evidence for the Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths

By: Lyn M. Van Swol, Michael T. Braun and Deepak Malhotra
The study used Linguistic Inquiry and Word Count and Coh-Metrix software to examine linguistic differences with deception in an ultimatum game. In the game, the Allocator was given an amount of money to divide with the Receiver. The Receiver did not know the precise... View Details
Keywords: Communication Intention and Meaning; Cognition and Thinking
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  • 10 May 2021
  • Research & Ideas

Who Has Potential? For Many White Men, It’s Often Other White Men

them—a familiar scenario that plays out at a lot of companies. “Merely increasing the number of employees from underrepresented groups and trying to be inclusive isn’t enough,” Ely says. “Instead, companies that are intent on diversifying... View Details
Keywords: by Dina Gerdeman
  • 22 Nov 2022
  • Research & Ideas

When Agreeing to Disagree Is a Good Beginning

opposing views,” Minson said. She defined this characteristic as “the willingness to access, consider, and evaluate supporting and opposing views in a relatively impartial manner.” That means, she said, listening as intently to ideas from... View Details
Keywords: by Clea Simon, Harvard Gazette
  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

fold it into a paper airplane and toss it from a city window or into the sea. Instead of writing, you could also use natural objects to represent things (e.g., an acorn to represent your tough outer shell or a dried leaf to represent being fragile in certain... View Details
Keywords: by Julia Austin
  • 25 Nov 2019
  • Research & Ideas

When Your Passion Works Against You

When Steve Jobs returned to Apple in 1997 after a 12-year absence, the company he co-founded was dispirited, rudderless, and near bankruptcy. In a staff meeting, Jobs shared his plan for revitalizing the struggling brand, touching on one necessary ingredient: passion.... View Details
Keywords: by Dina Gerdeman
  • 18 Oct 2022
  • Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

should at least know what is going on. The number one thing to do is audit your algorithms and check if you have outcomes that are systematically different. And then based on whatever the objective is, whatever your business intentions... View Details
Keywords: by Rachel Layne
  • 26 Jan 2012
  • Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

time to get all of their people together, so the meetings kept getting delayed and delayed,” he says. “The intent of these processes is often good, but the results are not. You have to walk a fine line and strike a careful balance between... View Details
Keywords: by Dina Gerdeman
  • 2010
  • Book

Different: Escaping the Competitive Herd

By: Youngme Moon
Every few years a book-through a combination of the author's unique voice, storytelling ability, spirit, and insight-simply breaks the mold. Youngme Moon's DIFFERENT is that kind of book, a book for "people who don't read business books...," a book that feels like an... View Details
Keywords: Communication Intention and Meaning; Entrepreneurship; Innovation and Invention; Marketing; Creativity; Competition
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  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

that lead to damaged trust may well be "plans and intentions (that are) overtaken by circumstances beyond control." There were even more suggestions about what to do about the trust deficit, other than just making sure that all... View Details
Keywords: by James Heskett
  • 09 Feb 2015
  • Research & Ideas

Professional Networking Makes People Feel Dirty

more intent than the other—and that intent might contribute to feelings of being selfish." Putting The Hypotheses To The Test The researchers conducted a series of experimental and field studies to test the... View Details
Keywords: by Carmen Nobel
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

the catastrophe damaged several of Fast Retailing’s UNIQLO stores, CEO Tadashi Yanai was intent on the company doing its part to restore a sense of normalcy. Although many other retail stores turned off their lights at night to save on... View Details
Keywords: by Dina Gerdeman
  • 13 Feb 2014
  • Research & Ideas

Managing the Family Business: Leadership Roles

intentions can provide good governance for a business, family, and ownership group. But unitary leaders, like the rest of us, only have so many hours in a day, and they can only focus on so many individual concerns before losing... View Details
Keywords: by John A. Davis
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

Google, Microsoft, and Fedex, to foster creativity, deepen learning, and solve complex problems.) Thomke became a certified LSP facilitator and then spent more than a year working on the design of his class, with the intent of creating a... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 17 Oct 2019
  • Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

from gender-based strategies, for instance by no longer targeting only women in ads about household cleaning products, according to a recent Kantar study. Unilever and UN Women partnered in 2017 to fight gender stereotypes in ads. Some brands say they are View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 2010
  • Working Paper

Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model

By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the sixth of six pre-course reading assignments for an experimental leadership course developed by the authors over five years (2004-2008) at the U. of Rochester Simon School of Business working with students, alumni, executives, and faculty from various... View Details
Keywords: Leadership Development; Curriculum and Courses; Strategy; Performance Capacity; Attitudes; Behavior; United States; Netherlands; Texas
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  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

barriers that threaten employees' sense of belonging. Encourage practice of the new language. Provide nonthreatening environments where the new language can be studied and practiced. Encourage empathy. Promote sharing of experiences as employees grapple with the... View Details
Keywords: by Kim Girard

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