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  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

industries (computing, telecommunications, and health care) by shadowing them at their jobs. The team recorded every activity in the managers' workday, collecting a total of 256 hours' worth of observations. "As we analyzed data we started to see differences in... View Details
Keywords: by Kim Girard
  • 2012
  • Article

Evidence for the Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths

By: Lyn M. Van Swol, Michael T. Braun and Deepak Malhotra
The study used Linguistic Inquiry and Word Count and Coh-Metrix software to examine linguistic differences with deception in an ultimatum game. In the game, the Allocator was given an amount of money to divide with the Receiver. The Receiver did not know the precise... View Details
Keywords: Communication Intention and Meaning; Cognition and Thinking
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  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

that lead to damaged trust may well be "plans and intentions (that are) overtaken by circumstances beyond control." There were even more suggestions about what to do about the trust deficit, other than just making sure that all... View Details
Keywords: by James Heskett
  • 09 Feb 2015
  • Research & Ideas

Professional Networking Makes People Feel Dirty

more intent than the other—and that intent might contribute to feelings of being selfish." Putting The Hypotheses To The Test The researchers conducted a series of experimental and field studies to test the... View Details
Keywords: by Carmen Nobel
  • 13 Feb 2014
  • Research & Ideas

Managing the Family Business: Leadership Roles

intentions can provide good governance for a business, family, and ownership group. But unitary leaders, like the rest of us, only have so many hours in a day, and they can only focus on so many individual concerns before losing... View Details
Keywords: by John A. Davis
  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

fold it into a paper airplane and toss it from a city window or into the sea. Instead of writing, you could also use natural objects to represent things (e.g., an acorn to represent your tough outer shell or a dried leaf to represent being fragile in certain... View Details
Keywords: by Julia Austin
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

the catastrophe damaged several of Fast Retailing’s UNIQLO stores, CEO Tadashi Yanai was intent on the company doing its part to restore a sense of normalcy. Although many other retail stores turned off their lights at night to save on... View Details
Keywords: by Dina Gerdeman
  • 26 Jan 2012
  • Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino
  • 17 Oct 2019
  • Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

from gender-based strategies, for instance by no longer targeting only women in ads about household cleaning products, according to a recent Kantar study. Unilever and UN Women partnered in 2017 to fight gender stereotypes in ads. Some brands say they are View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

barriers that threaten employees' sense of belonging. Encourage practice of the new language. Provide nonthreatening environments where the new language can be studied and practiced. Encourage empathy. Promote sharing of experiences as employees grapple with the... View Details
Keywords: by Kim Girard
  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

hit the company took in 2020, Satriano has been intent on expanding the company’s CHEF’STORE brand, a chain of cash-and-carry food stores that provide an alternative way for restauranteurs to make last-minute purchases. With supply chain... View Details
Keywords: by Pamela Reynolds
  • 18 Oct 2022
  • Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

should at least know what is going on. The number one thing to do is audit your algorithms and check if you have outcomes that are systematically different. And then based on whatever the objective is, whatever your business intentions... View Details
Keywords: by Rachel Layne
  • 2010
  • Book

Different: Escaping the Competitive Herd

By: Youngme Moon
Every few years a book-through a combination of the author's unique voice, storytelling ability, spirit, and insight-simply breaks the mold. Youngme Moon's DIFFERENT is that kind of book, a book for "people who don't read business books...," a book that feels like an... View Details
Keywords: Communication Intention and Meaning; Entrepreneurship; Innovation and Invention; Marketing; Creativity; Competition
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  • 28 Sep 2020
  • Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details
Keywords: by Kristen Senz
  • 2010
  • Working Paper

Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model

By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the sixth of six pre-course reading assignments for an experimental leadership course developed by the authors over five years (2004-2008) at the U. of Rochester Simon School of Business working with students, alumni, executives, and faculty from various... View Details
Keywords: Leadership Development; Curriculum and Courses; Strategy; Performance Capacity; Attitudes; Behavior; United States; Netherlands; Texas
Related
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

time to get all of their people together, so the meetings kept getting delayed and delayed,” he says. “The intent of these processes is often good, but the results are not. You have to walk a fine line and strike a careful balance between... View Details
Keywords: by Dina Gerdeman
  • 01 Sep 2021
  • Op-Ed

How Women Can Learn from Even Biased Feedback

relationship. Assume positive intent For many people, asking questions feels uncomfortable or seems risky. They worry that the feedback giver will construe the questions as challenges to him or her. Women tend to become more willing to... View Details
Keywords: by Francesca Gino
  • 08 Feb 2023
  • Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

encourage productivity, collaboration, and innovation. "But you can protect those gains if you remember the intention and motivation that sparked this movement in the first place." As economic clouds form on the horizon, these efforts... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

them and not allowing them to share their opinions in meetings, and her adult daughter asked why she was so intent on attending award ceremonies. “Their comments made her pause,” the authors write. “Had she become one of those people who... View Details
Keywords: by Jay Fitzgerald
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products

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