Publications

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2014
Working Paper

Cleaning House: The Impact of Information Technology on Employee Corruption and Performance

By: Lamar Pierce, Daniel Snow and Andrew McAfee

This paper examines how firm investments in technology-based employee monitoring impact both misconduct and productivity. We use unique and detailed theft and sales data from 392 restaurant locations from five firms that adopt a theft monitoring information technology... View Details

Keywords: Management Practices and Processes; Information Technology; Ethics; Performance Productivity; Employees

SSRN

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

Summing Up Do not read too much into a possible relationship between the development of information technology and the incidence of "upside-down" management. That's the overwhelming message from... View Details

Keywords: by James Heskett

February 2018
Article

Heterogeneous Technology Diffusion and Ricardian Trade Patterns

By: William R. Kerr

This study tests the importance of Ricardian technology differences for international trade. The empirical analysis has three comparative advantages: including emerging and advanced economies, isolating panel variation regarding the link between productivity and... View Details

Keywords: Exports; Comparative Advantage; Technological Transfer; Innovation; Networks; Patents; Residency; Technology Adoption; Trade; Research and Development; Immigration; United States

2013
Working Paper

Heterogeneous Technology Diffusion and Ricardian Trade Patterns

By: William R. Kerr

This study tests the importance of Ricardian technology differences for international trade. The empirical analysis has three comparative advantages: including emerging and advanced economies, isolating panel variation regarding the link between productivity and... View Details

Keywords: Exports; Comparative Advantage; Technological Transfer; Innovation; Networks; Patents; Residency; Technology Adoption; Trade; Research and Development; Immigration; United States

SSRN

Article

Surviving Radical Technological Change through Dynamic Capability: Evidence from the Typesetter Industry

Recent work in the field of management has focused on "dynamic capability," the ability of a firm to develop new capabilities in response to shifts in its external environment, as a significant source of competitive advantage. This paper enhances our understanding of... View Details

Keywords: Management; Technology; History; Competition; Competency and Skills; Investment; Technological Innovation; Business Ventures; Geographic Location; Knowledge Acquisition; Competitive Advantage; Change

Web

IT Strategy: Improving Service to Support Innovation | Information Technology

community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ evolving needs. Over the past several years, a few areas for improvement emerged for Technology Support... View Details

1980
Mimeo

The Generation of Industrial Technology by the Less Developed Countries

By: Pankaj Ghemawat and Louis T Wells Jr

Keywords: Information Technology; Developing Countries and Economies

March 1996 (Revised January 1997)
Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details

Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry

Educators

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29 Oct 2014

HBS 2+2 Information Session at Rose Hulman Institute of Technology

Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 2:00 PM EST in... View Details

Web

Using Cloud Storage & Services at HBS | Information Technology

not delete any of your data from the cloud, it will still be there when you reconnect. More Information More information about OneDrive can be found at Sharing Files and Folders in OneDrive . More View Details

Article

The Impact of Project Portfolio Management on Information Technology Projects

By: Bert De Reyck, Yael Grushka-Cockayne, Martin Lockett, Sergio Ricardo Calderini, Marcio Moura and Andrew Sloper

The ever-increasing penetration of projects as a way to organise work in many organisations necessitates effective management of multiple projects. This has resulted in a greater interest in the processes of project portfolio management (PPM), with more and more... View Details

Keywords: Project Portfolio Management; Information Technology; Projects; Management Practices and Processes; Performance Improvement

Web

Lupoli Companies: Riverwalk – Making an Impact | Information Technology

Featured Case Lupoli Companies: Riverwalk – Making an Impact This multimedia case highlights Sal Lupoli, President & CEO of Lupoli Companies, as he reflects on the 20th anniversary of Riverwalk, a project that significantly contributed to revitalizing Lawrence,... View Details

December 2003 (Revised May 2004)
Case

Blockbuster Inc. & Technological Substitution (A): Achieving Dominance in the Video Rental Industry

Provides a comprehensive background of the video rental industry and home entertainment giant, Blockbuster Inc. Follows the life of Blockbuster Inc. from its first days under founder Wayne Huizenga to its most recent developments under 2003 CEO John Antioco. By looking... View Details

Keywords: Risk and Uncertainty; Decisions; Technological Innovation; Competition; Change Management; Economics; Service Industry; Service Industry

Educators

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Web

Fraudulent Mobile Payment Alerts on the Rise | Information Technology

by calling the phone number on their website to verify the suspicious account activity. Never share personal account information over text or phone calls — legitimate institutions will not ask for you to provide passwords or account... View Details

Web

Online Security for You and your Family | Information Technology

Online Security for You and your Family Adopting good cybersecurity habits is crucial for protecting your personal information and digital life. In today's interconnected world, cyber threats like identity theft, hacking, and phishing are... View Details

2019
Chapter

Technology Adoption

By: Chris Forman, Avi Goldfarb and Shane Greenstein

Using examples from information technology adoption, we emphasize the role of costs, benefits, communications channels and dynamic considerations in the decision to adopt new technology. We discuss differences between adoption by consumers and adoption by firms. We... View Details

Keywords: Technology Adoption

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Terror at the Taj Bombay: Customer-Centric Leadership | Information Technology

Featured Case Terror at the Taj Bombay: Customer-Centric Leadership On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the city of Mumbai, India (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower,... View Details

Web

Lucky Ones Coffee: Employing People with Disabilities | Information Technology

Featured Case Lucky Ones Coffee: Employing People with Disabilities Katie Holyfield and Taylor Matkins founded the The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company... View Details

February 1989 (Revised March 1993)
Case

Gleason Components Group (A): Information Technology Support of Business Integration