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Show Results For
- All HBS Web
(4,516)
- People (9)
- News (2,060)
- Research (2,038)
- Events (3)
- Multimedia (2)
- Faculty Publications (1,205)
- Web
HBS - Financials | Supplemental Financial Information
to HBP, Executive Education, and HBS Online as operating expenses, in a profit-seeking enterprise they would in large part be considered cost of goods sold. These expenses include direct costs for staff compensation, specialized outside professional View Details
- July 1991 (Revised September 1995)
- Case
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances
In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the first head of IT and first woman corporate vice president in the company. Throughout 1989, Hudson inaugurated a... View Details
Keywords: Corporate Strategy; Information Technology; Partners and Partnerships; Organizational Structure; Success; Trends; Information Management; Service Operations; Manufacturing Industry
Applegate, Lynda M. "Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances." Harvard Business School Case 192-030, July 1991. (Revised September 1995.)
- Web
HBS - Financials | Supplemental Financial Information
for staff compensation, specialized outside professional services in information technology (IT) and other functional areas, marketing costs, and residence expenses for executive program participants. Total... View Details
- July 2000 (Revised October 2019)
- Exercise
Riggs-Vericomp Negotiation (A):Confidential Information for RIGGS ENGINEERING (Seller)
By: Michael Wheeler
The seller (Riggs Engineering) manufactures and services recycling equipment for the computer industry. The buyer (Vericomp) uses solvents in manufacturing chips. Though set in a high-tech industry, this exercise illustrates fundamental aspects of negotiation analysis... View Details
Keywords: Agreements and Arrangements; Negotiation Participants; Negotiation Tactics; Value Creation; Computer Industry
Wheeler, Michael. "Riggs-Vericomp Negotiation (A):Confidential Information for RIGGS ENGINEERING (Seller)." Harvard Business School Exercise 801-096, July 2000. (Revised October 2019.)
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
institutions, Frei, Evenson, and Harker created a model demonstrating precise links between three main elements (or "drivers") of superior service delivery: effective people, effective internal processes, and effective View Details
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with... View Details
- June 2009 (Revised June 2009)
- Supplement
iPremier (C): Denial of Service Attack (Graphic Novel Version)
By: Robert D. Austin, Richard Nolan and Michael Parent
Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details
Keywords: Safety; Risk Management; Information Technology; Crisis Management; Information Technology Industry
Austin, Robert D., Richard Nolan, and Michael Parent. "iPremier (C): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Supplement 609-094, June 2009. (Revised June 2009.)
- June 2009 (Revised June 2009)
- Supplement
iPremier (B): Denial of Service Attack (Graphic Novel Version)
By: Richard Nolan, Robert D. Austin and Michael Parent
Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details
Keywords: Safety; Risk Management; Information Technology; Crisis Management; Information Technology Industry
Nolan, Richard, Robert D. Austin, and Michael Parent. "iPremier (B): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Supplement 609-093, June 2009. (Revised June 2009.)
- Web
HBS - Financials | Supplemental Financial Information
HBP, HBS Online, and Executive Education as operating expenses, in a profit-seeking enterprise they would in large part be considered cost of goods sold. These expenses include direct costs for staff compensation, specialized outside professional View Details
- October 1991 (Revised October 1993)
- Case
Equifax: Privacy in the Information Age
By: Lynn S. Paine
Paine, Lynn S. "Equifax: Privacy in the Information Age." Harvard Business School Case 392-028, October 1991. (Revised October 1993.)
- 11 Jan 2024
- Blog Post
My Summer of Joy with the National Parks Service
This article was originally published by HBS Recruiting: Insights & Advice. Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources... View Details
- 20 Feb 2017
HBS 2+2 Information Session at Princeton
Join us to learn more about the 2+2 application process to the MBA at HBS. The event will include a presentation and an opportunity to ask questions with a member of the MBA Admissions team. Registration is not required but encouraged. The session will begin promptly... View Details
- Web
Connecting Remotely to WRDS on Windows - Research Computing Services
information you use to log in on the WRDS website) on hand Know whether your machine is 64bit or 32-bit. You can check by typing “Control Panel” in the Start menu. From there, go to “System and Security”, and then click “System”. The... View Details
- Web
Managing and Innovating in Financial Services - Course Catalog
to pursue a career in finance. If you’re interested in becoming an entrepreneur in financial services, there are three related ways this course can be helpful. First, almost half the cases consider entrepreneurs in finance or financial View Details
- June 2014
- Supplement
Chung and Dasgupta: Supplemental Information on Jordan Ramirez and Casey Clark
By: Ian Larkin and Karen Huang
The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details
Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts
Larkin, Ian, and Karen Huang. "Chung and Dasgupta: Supplemental Information on Jordan Ramirez and Casey Clark." Harvard Business School Supplement 914-045, June 2014.
- Article
How to Shift from Selling Products to Selling Services
By: Doug J. Chung
Only a few years ago, most software companies sold seat licenses for their products, charging customers on the basis of head count. But today, software is typically provided using cloud-based software-as-a-service (SaaS) models that charge customers fees for... View Details
Keywords: SaaS Business Models; Sales; Management; Business Model; Salesforce Management; Applications and Software; Customer Relationship Management
Chung, Doug J. "How to Shift from Selling Products to Selling Services." Harvard Business Review 99, no. 2 (March–April 2021): 48–52.
- 04 Dec 2023
- Blog Post
My Summer of Joy with the National Parks Service
Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for... View Details
Keywords: Nonprofit / Government
- July 1986
- Case
Darth Research Co.: Managing the Technical Services Group (TSG)
By: Robert G. Eccles Jr.
Eccles, Robert G., Jr. "Darth Research Co.: Managing the Technical Services Group (TSG)." Harvard Business School Case 187-030, July 1986.
- Web
Contacts & Resources | Information Technology
contact HBS IT by emailing ithelp@hbs.edu or calling Technology Support Service at 617-495-6600. If you believe credit card information may have been accessed. Contact Eileen Sullivan in the HBS Financial... View Details
- June 2009 (Revised June 2009)
- Case
iPremier (A): Denial of Service Attack (Graphic Novel Version)
By: Richard Nolan, Robert D. Austin and Michael Parent
Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details
Nolan, Richard, Robert D. Austin, and Michael Parent. "iPremier (A): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Case 609-092, June 2009. (Revised June 2009.)