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    • News  (178)
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  • Faculty Publications  (97)

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  • All HBS Web  (632)
    • People  (3)
    • News  (178)
    • Research  (304)
  • Faculty Publications  (97)
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  • 05 Jun 2000
  • What Do You Think?

What’s Happening to Our Patience?

at managing waiting, having long since concluded that guests to its theme parks spend far more time waiting than participating in various activities. Guests are willing to wait longer when they are diverted or entertained, when they know... View Details
Keywords: by James Heskett
  • 20 Dec 2011
  • First Look

First Look: December 20

  PublicationsUnconscious Thought Works Bottom-up and Conscious Thought Works Top-down When Forming an Impression Authors:Maarten W. Bos and Ap Dijksterhuis Publication:Social Cognition 29, no. 6 (2011) Abstract We tested and found... View Details
Keywords: Carmen Nobel
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

Technology and Operations Management Unit at Harvard Business School, and Mike Toffel, the Senator John Heinz Professor of Environmental Management at HBS, experts in scheduling and in inspections,... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • 05 Jul 2006
  • First Look

First Look: July 5, 2006

Software 806-121 Black Duck Software involves a venture-backed start-up that converted software developers' concerns about violating copyright licensing agreements or open source protocols into an opportunity to help firms use technology to better View Details
Keywords: Sean Silverthorne
  • 21 Aug 2012
  • First Look

First Look: August 21

  PublicationsThe Size and Composition of Corporate Headquarters in Multinational Companies: Empirical Evidence Authors:David Collis, David Young, and Michael Goold Publication:Journal of International Management 18, no. 3 (September... View Details
Keywords: Sean Silverthorne
  • 02 Jul 2001
  • What Do You Think?

Built to Last or Bought to Sell?

the authors of Built to Last (creating the impression that "built to last" is Twentieth Century management thinking) may help sell books, there are perhaps fewer contrasts in the conclusions of the... View Details
Keywords: by James Heskett
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Big Messages, Small Screens, Many Choices

Business Administration and Chair of the General Management Program at HBS. Gupta, whose current academic interests lie in mobile advertising, mobile payments, and mobile commerce, described the difficult landscape confronting marketers... View Details
Keywords: by Carmen Nobel; Advertising
  • 24 Oct 2005
  • Research & Ideas

Building an IT Governance Committee

emeritus professor of business at Harvard Business School and a professor of management and organization at the University of Washington Business School in Seattle. McFarlan is a Baker Foundation Professor and the Albert H. Gordon... View Details
Keywords: by Richard Nolan & Warren McFarlan
  • 03 Nov 2014
  • Research & Ideas

Brand Lessons From the Nobel Prize

It draws from previous work by Urde (an associate professor at the Lund University School of Economics and Management in Lund, Sweden), John Balmer (a marketing professor at Brunel University in London) and Greyser. In 2007, the three... View Details
Keywords: by Carmen Nobel
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

peripheral products. I wanted to explain in some detail how this happened. Nancy Koehn: Reading Al's work, I was struck by the implications of technological change for the demand side of the economy. As a historian watching the Information Revolution unfold, I was... View Details
Keywords: by Jim Aisner
  • 02 Jul 2014
  • What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

concerned about the outcomes of business practices and products on our global society, and evaluate leaders accordingly." Yadeed Lobo commented that "the mark of a great leader is the impression they leave on any employee."... View Details
Keywords: by James Heskett
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

Korean entrepreneur living in Silicon Valley. I was impressed during this project with both the importance of foreign-born scientists and entrepreneurs for U.S. technology formation, and the close ties that some of these expatriates... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

Management Practice and leadership expert Robert Steven Kaplan comments on these issues. Michel Anteby Many companies today operate like Russian nesting dolls, where one large figure is actually made up of many smaller ones. These... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 12 Jul 2020
  • Research & Ideas

Solving COVID'S Mental Health Crisis

limitations, Genoa is offering assistance setting up telemedicine services free of charge until July 15, 2020 at a minimum. Theobald is impressed by how quickly many providers have switched almost entirely to telemedicine during the... View Details
Keywords: by Howard Stevenson and Shirley Spence; Health
  • 09 Aug 2013
  • Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

requirements are essential for newspapers going forward. It turns out that few companies exemplify these attributes better than Bezos's Amazon. And it's hard to think of another digital CEO who is better at managing across these three... View Details
Keywords: by Jim Aisner; Journalism & News; Publishing
  • 11 Mar 2001
  • Research & Ideas

Evolving for Success [Part Two]

a project to a small group of people who are amateurs, who do the project part-time and act as a committee. It doesn't demand management time and resources, and you haven't brought in new skills. This holds for hospitals, government... View Details
Keywords: by Staff
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

consumers' technological skills and openness to new experiences, and that consumers' beliefs about the social utility of feature-rich products are predictive of their choices of such products. Further, we examine when impression View Details
Keywords: Sean Silverthorne
  • 25 Apr 2005
  • Research & Ideas

New Learning at American Home Products

The success of American Home Products reflects a unique path of learning. The company originated with the merger of several companies in related businesses. During the seventy years following its formation in 1926, the company's senior View Details
Keywords: by Alfred D. Chandler Jr.; Chemical; Health; Manufacturing; Pharmaceutical
  • 12 Apr 2004
  • Research & Ideas

Waking Up a Sleeping Company

undermined the company's performance. For all its strengths, it was my impression that Medtronic's culture was too Minnesota Nice. I realized that these aspects of Medtronic's culture had to change if we were going to be an effective... View Details
Keywords: by Bill George
  • 17 Mar 2011
  • Research & Ideas

Harvard Business School Faculty Comment on Crisis in Japan

relatively calm, he said. He was also impressed by their patience and resilience. There was no pushing and shoving, Takeuchi reported, no honking of car horns, even in long waits for a tank of gas. On the highway, anxious drivers eager to... View Details
Keywords: Re: Multiple Faculty
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