Imagination - Publications - Faculty & Research

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

particular area. Her findings, which she presented at a prominent investor conference, captured the imaginations of industry titans and academics. Computer scientists long assumed that AI systems would become more accurate and objective... View Details

Keywords: by Scott Van Voorhis; Technology

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

including face-to-face and online negotiations. In one study, they asked participants to imagine this scenario: Over the last 10 years your sales have grown consistently, but next year you expect sales to be flat. If you are asked by your... View Details

Keywords: by Dina Gerdeman

25 Jan 2016
Research & Ideas

When Negotiating a Price, Never Bid with a Round Number

interviewed 10 senior investment bankers at the managing director or executive director level who each had several years of M&A experience. None of the bankers was aware of the academic literature on bid precision. The bankers were asked to View Details

Keywords: by Carmen Nobel

04 Sep 2001
Research & Ideas

Is Government Just Stupid? How Bad Decisions Are Made

everyone—can learn from incorporating a search for wise tradeoffs into their decision making. This excerpt is from the book's introduction. Imagine that you are listening to a series of campaign announcements, each made by a different... View Details

Keywords: by Max H. Bazerman, Jonathan Baron & Katherine Shonk

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

immoral behavior? How did Skilling and Lay imagine that their personal conduct could influence the behavior of others within the company? What internal images of personal leadership and stewardship did their behavior reflect? How did they... View Details

Keywords: by Martha Lagace; Energy; Utilities

29 Jul 2002
Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

four years. It's hard to imagine being able to carry out a ten-year organizational research program of such magnitude—12,000 DQs from so many employees in so many companies—at any academic institution besides HBS! View Details

Keywords: by Sean Silverthorne; Education; Fine Arts

Profile

Christina Byrd

supportive,” notes Christina. “But I can’t imagine it’s stronger anywhere else. The section experience, the PRIDE Club – people here want to do their best by each other. I love the community MyTakes talks – you realize how real people... View Details

13 Mar 2023
Op-Ed

How Leaders Should Leave

and two or three adviser friends outside the organization you can trust. Your resignation should be rational, not emotional. What are the financial implications if you don’t have an immediate new job, and what benefits will you lose? Can you View Details

Keywords: by John Quelch

01 Dec 2023
News

Leadership Transition for External Relations

joined ER, I would never have imagined spending the next 17 years working with and supporting the most extraordinary alumni community in the world. In big ways and small, in all aspects of your lives, in all corners of the globe, you live... View Details

09 Nov 2023
Blog Post

The No. 1 Character Trait You Will Need to Succeed in Business

If you choose to pursue a career in business, I can guarantee that you will experience moments that will test you as never before. At times like those, what quality will you need more than any other? I believe that quality is courage. View Details

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

stranger might be, and then imagined a conversation with this person, predicting the extent to which this stranger would pay attention and listen attentively, or steer the conversation toward themselves. The researchers found that when... View Details

Keywords: by Pamela Reynolds

Teaching

Overview

Laura taught undergraduate Military Leadership and Intro to Sociology for 6 and 4 semesters, respectively, at the United States Military Academy (West Point) from 2013-2016 (see course descriptions and links below). She was promoted from instructor to Assistant... View Details

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

they are representative. I feel the S&P 500 could have a challenge down the road as an index, in my opinion, that is even more representative of the market and therefore give investors more of an idea of where they should actually allocate their funding.... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

restaurants than Brad. In other words, there is a disparity in information that people are given, and you can imagine how this would be impactful across a variety of different contexts.” They also saw that other fundamental aspects of... View Details

Keywords: by Pamela Reynolds

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

of time. That, I think, escaped the regulatory net.” Imagine a checking account with $400. A bunch of debits post, and the bank first puts through the largest, a $500 rent check. That triggers a $35 overdraft fee. Two checks for $50,... View Details

Keywords: by Rachel Layne; Financial Services

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere week later, on September 11,... View Details

Keywords: by Carmen Nobel

Web

Life at Harvard - Doctoral

Living in Boston Boston offers opportunities to collaborate with leading scholars across all fields and disciplines. Start your journey in Harvard Square, one of the world's great crossroads, and make your way to Central Square, home to every View Details

22 Feb 2024
News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details

Portrait Project

Taylor Wilson

and expression of discontent was the same determination I needed in the moments I feared speaking up. To be vulnerable. To not let my stutter define my trajectory. The second grader who refused to raise her hand in class—even though she knew the answer— could have... View Details

Profile

Taylor Walden

were countless times during my extensive GRE journey when I questioned if pursuing business school was truly necessary. However, knowing what I know now, I realize the immense value of persevering through those doubts. My time at HBS has profoundly changed my... View Details

Publications