Publications

February 2007 (Revised May 2008)
Supplement

Bancaja: Developing Customer Intelligence (B)

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details

Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain

April 1993 (Revised December 1994)
Case

Lehman Brothers and the Securitization of American Express Charge-Card Receivables

By: Andre F. Perold and Kuljot Singh

In early 1992, Lehman Brothers had received a mandate from its affiliate, American Express Travel Related Services (TRS) Co., to securitize a portion of its consumer charge-card receivables portfolio. It is now July 22, and Lehman and TRS have just returned from a... View Details

Keywords: Risk and Uncertainty; Credit Cards; Financial Instruments; Stocks; Asset Pricing

08 Feb 2016
Research & Ideas

The Civic Benefits of Google Street View and Yelp

if city regulators wanted to see the impact of licensing three new businesses on a particular block, they could monitor changes in Google Street Views, cross-referencing that data with online reviews in the neighborhood and View Details

Keywords: by Michael Blanding; Consumer Products

08 Nov 2017
Research & Ideas

Handgun Waiting Periods Prevent Hundreds of Homicides Each Year

allow people to act on temporary emotions and impulses. (A recent paper by David Card and Gordon Dahl shows a 10 percent spike in domestic violence immediately after a local National Football League team suffers an upset loss,... View Details

Keywords: by Dina Gerdeman

April 2005
Article

Psychological Dimensions of the Israeli Settlements Issue: Endowments and Identities

By: Susan Hackley, M. Bazerman, Lee Ross and Dan Shapiro

Keywords: Health; Identity; Housing; Israel

Find at Harvard

January 2004
Case

Macroeconomic Policy and the State of the U.S. Economy, 2003

By: David A. Moss

Based on excerpts from Federal Reserve Chairman Alan Greenspan's testimony before the U.S. Senate Committee on Banking, Housing, and Urban Affairs on July 16, 2003, as well as economic data that were available to Chairman Greenspan at the time. Taken together, the text... View Details

Keywords: Macroeconomics; Banks and Banking; Policy; Housing; Analytics and Data Science; Problems and Challenges; Urban Development; United States

August 2008 (Revised May 2009)
Case

Consumer Payment Systems — Japan

By: Benjamin Edelman and Andrei Hagiu

In 2008, the Japanese consumer payments landscape featured ongoing widespread use of cash, limited use of credit cards and rapid rise of e-money systems based on contactless technology embedded in cards and especially mobile phones. The case details the alliances that... View Details

Keywords: Personal Finance; Governing Rules, Regulations, and Reforms; Digital Platforms; Alliances; Competitive Strategy; Information Infrastructure; Mobile and Wireless Technology; Japan

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

Minimum wage hikes can drive poor-quality restaurants out of business. (Source: AndresCalle) A hike in the minimum wage can push restaurants out of business—but mainly the less desirable establishments... View Details

Keywords: by Dina Gerdeman; Food & Beverage

12 Mar 2012
Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

It's getting a little less lonely at the top. So says recent research that reports a dramatic change in the top management structure of large US firms. According to a survey of some 300 Fortune 500... View Details

Keywords: by Carmen Nobel

29 Apr 2013
Research & Ideas

Are First-Time Buyers Left Out of Real Estate’s Rebound?

The United States housing market is no longer the boat anchor dragging down economic growth. Data from the S&P/Case-Shiller Home Price Indices show that average home prices in an assortment of American... View Details

Keywords: Construction; Real Estate

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

literally a 50-50 proposition." In terms of leadership advice, first of all, we should all acknowledge that the country today is almost literally a 50-50 proposition. The Senate will be 50-50, and the... View Details

Keywords: by Dina Gerdeman

September 2021 (Revised October 2021)
Case

Dream: Impact Through Real Estate

By: Michael Chu and John Masko

The Canadian city of Toronto had one of the largest housing affordability problems of any city in the developed world. One company trying to address this problem was Dream, one of the largest real estate groups in Canada. In 2021, Dream had just launched a new system... View Details

18 Aug 2017
Op-Ed

Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump

Nothing like this has happened in 50 years. Forty-three CEOs of major American corporations revolted against President Trump this week, which led to the shutdown of two presidential advisory councils. In so... View Details

Keywords: by Bill George

24 Sep 2014
Op-Ed

Stop Thinking of Climate Change as a Religious or Political Issue

You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief, like religion. Most of the time when we confront uncertainty in... View Details

Keywords: by Forest Reinhardt; Energy; Utilities

06 May 2015
Research & Ideas

A Flood of Picassos Threatens to Water Down the Art Market

houses and art dealers. “From a business school point of view, there's a contradiction where the art market seems illogical or strange because it turns on its head some of the... View Details

07 Jan 2002
What Do You Think?

Did Consumer Behavior Tracking Come of Age on September 11?

banking and credit card transactions, and 68% would agree to the adoption of a national identification system for all U.S. citizens. Clearly, the behavior of U.S. citizens and... View Details

Keywords: by James Heskett

February 2007 (Revised May 2007)
Case

Bancaja: Developing Customer Intelligence (A)

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details

Keywords: Customer Relationship Management; Banking Industry; Spain

1980
Other Unpublished Work

Condominium Conversion in Massachusetts: An Evaluation of its Benefits and Costs

By: Dutch Leonard, J.F. Kain and K.E. Case

Keywords: Housing; Cost vs Benefits; Massachusetts