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Show Results For
- All HBS Web
(4,952)
- People (2)
- News (524)
- Research (3,724)
- Events (7)
- Multimedia (7)
- Faculty Publications (2,813)
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- 01 Jun 1997
- News
New Releases
continue to outperform equally service-conscious competitors year after year. But in The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value, HBS professors James Heskett, Earl Sasser,... View Details
- 14 Nov 2024
- News
How the Insurance Industry Can Weather the Storms
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Liberty Mutual CEO Tim Sweeney (MBA 1991) says that 2012 was the year that climate change started really showing up on the balance sheet. “This is a horrible... View Details
- 17 Feb 2015
- News
The First Five Years: Justin Pasquariello (MBA 2010)
objectives. Identifying how to best achieve our mutual objectives can be challenging, but also provides a great learning and growth opportunity.” How do you use what you learned at HBS in this position? “In some way or other, every class... View Details
Keywords: Health, Social Assistance
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
in an Omnichannel World, Vol. 8 edited by Santiago Gallino and Antonio Moreno, Sicupira Family Associate Professor, Technology and Operations Management Unit Springer Series in Supply Chain Management The... View Details
- 01 Sep 2011
- News
Alumni Book Briefs
loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s View Details
- 01 Dec 2005
- News
Trillion-Dollar Fixer-Upper
changes that took root after the last crash. “Everything we do today grew out of the dark days of the early ’90s,” says Slaughter, managing director and head of North American real estate investment banking for Morgan Stanley. Some refer... View Details
- 01 Mar 2007
- News
Courting the Poor
the second-year elective Managing Service Operations. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders, Luiza Helena Trajano Rodrigues,... View Details
- 10 Mar 2017
- News
The Business of Lego Batman
weekends in a row. He spoke with associate editor Julia Hanna about everything from his approach to a film’s business plan, to the challenges of managing internal growth on his teams—and how the Lego Movie... View Details
- 01 Jun 2010
- News
MBAs on a Mission
was typical for an HBS Leadership Fellow. The program catapults new grads into high-level positions at nonprofit and public-sector organizations, offering access to CEO-level management and decision-making. Meanwhile, organizations... View Details
- 01 Dec 2013
- News
Faculty Books
grading standards? Associate Professor Francesca Gino and colleagues investigate the phenomenon of the "fundamental attribution error." The Case for Combating Climate Change with Nuclear Power and Fracking Senator John Heinz Professor of View Details
- 07 Feb 2018
- News
Athenahealth Taps Former GE CEO Jeff Immelt as Chairman
Immelt had overseen the growth of GE Healthcare to a $20 billion business. Immelt was also recently brought in as a venture partner at New England Associates, one of the country’s largest venture capital firms. READ MORE Find HBS alumni... View Details
- 01 Sep 2008
- News
Seeing Things Others Don’t
genius is arguably the best fund manager of our time.” A contrarian who likes to uncover and then make big bets on emerging trends invisible to everyone else, Heebner said he feels most confident “when everyone else thinks I’m nuts.” His... View Details
- 01 Oct 2001
- News
Carl M. Plochman III: A Savory Success
explains the reflective, soft-spoken Plochman, "represents the importance of renewal and change while honoring the past." This perspective is integral to how he manages the nearly 150-year-old family business, purchased in 1883 by his... View Details
- 06 Jun 2017
- News
Is the Real Estate Market Going to Collapse?
In a wide-ranging Los Angeles Times interview Robert Sulentic (MBA 1984), president and CEO of CBRE Group Inc. (long known as Coldwell Banker & Co.), is bullish about the real estate market, the future of brick-and-mortar retail, and the View Details
- 22 Apr 2015
- News
"Frothy" Is a Relative Term
- 01 Mar 2008
- News
Faculty Research Online
and Indian scientists and engineers have made an unexpectedly large contribution to U.S. technology formation over the last thirty years, according to new research by Assistant Professor William Kerr. But that trend may be ebbing, with potentially harmful effects on... View Details
- 01 Sep 2010
- News
Fair Trade
uses were bound by age-old religious and cultural beliefs. Yet somehow these delicate flora became the foundation of a global industry made strong by a century of virtually uninterrupted growth that not even economic meltdowns and world... View Details
- 01 Oct 2002
- News
Books
through which leaders of any era emerge. In Value Sweep: Mapping Corporate Growth Opportunities, valuation and strategy expert Martha Amram proposes a simple and transparent valuation method that helps View Details
- 06 Apr 2016
- News
Raising a Glass to Life-Long Entrepreneurship
yourself an entrepreneur? Yes. It’s really at the heart of our success. Our very harsh reality is that we are in a business that is dominated by enormous global brewing conglomerates, with some of the best managers in the world, people... View Details
- 01 Sep 2012
- News
What’s the Big Idea?
confronted with setbacks. Yet in a survey of 669 managers around the world, “progress” ranked dead last as a perceived source of employee motivation, falling behind more expected (but less effective) carrots such as bonuses and... View Details