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  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

Francesca Gino Abstract—Although religion is a central aspect of life for many people across the globe, there is scant research on how religion affects people’s non-religious routines. In the present research, we identify a frequent consumption activity that is... View Details
Keywords: Sean Silverthorne
  • 2024
  • Working Paper

Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

By: Caleb Kwon, Ananth Raman and Jorge Tamayo
We investigate whether corporate officers should grant managers discretion to override AI-driven demand forecasts and labor scheduling tools. Analyzing five years of administrative data from a large grocery retailer using such an AI tool, encompassing over 500 stores,... View Details
Keywords: AI and Machine Learning; Forecasting and Prediction; Working Conditions; Performance Productivity
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  • 24 Dec 2013
  • First Look

First Look: December 24

a variety of metrics, Trader Joe's ranked as one of the most successful grocers in the United States in 2013. Experts estimated that the company had the highest sales per square foot of any major grocery chain, even significantly high... View Details
Keywords: Carmen Nobel
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

2018 London: Bloomsbury Academic Global History, Globally: Research and Practice Around the World By: Beckert, Sven, and Dominic Sachsenmaier, eds. Abstract— In recent years historians in many different parts of the world have sought to transnationalize and globalize... View Details
Keywords: Sean Silverthorne
  • January 2012 (Revised September 2015)
  • Case

Tough Decisions at Marks and Spencer

By: George Serafeim
In 2007, under the leadership of CEO Stuart Rose, the iconic British retailer Marks and Spencer, with great fanfare, announced its "Plan A" initiative. Based on the five essential pillars of climate change, waste, sustainable materials, fair partnership, and health,... View Details
Keywords: Decision Making; Environmental Sustainability; Corporate Social Responsibility and Impact; Corporate Strategy; Retail Industry
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  • Web

Placement - Doctoral

Behavior, 2019 Placement: Harvard Business School Dissertation: Butchers, Bakers, and Barcharts: Gender and Knowledge in a Grocery Chain Advisors: Kathleen L. McGinn , Michael L. Tushman , Frank Dobbin , and Peter Marsden Catarina... View Details
  • 31 Oct 2023
  • HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

expensing meals, however, one of your coworkers grabs fast food while working through lunches and dinners, but later buys a gift card at a grocery store to make up the difference. He argues the client has already budgeted the money, so it... View Details
Keywords: by Michael Blanding; Consulting
  • Research Summary

Consumer's Relationships with Technologies

 

Susan M. Fournier is involved with two lines of research investigating consumers' relationships with technological products. The first project (with Professor David Mick of the University of Wisconsin) concerns 'everyday technologies' such as... View Details

  • 09 Apr 2024
  • Book

Why Work Rituals Bring Teams Together and Create More Meaning

discuss them or not, rituals are ubiquitous in all kinds of social occasions, from celebrating birthdays to paying respects to the dead. Couples often have rituals too—from setting the dinner table together every night to going grocery... View Details
Keywords: by Michael Blanding
  • Program

Agribusiness Seminar

consumer-branded fresh and packaged food products Grocery retailers, restauranteurs, and foodservice distributors Government agencies and nongovernment institutions focused on food, nutrition, farming, food security, agricultural trade... View Details
Keywords: Agriculture; Agriculture
  • March 2021
  • Article

Last Place Aversion in Queues

By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which... View Details
Keywords: Behavioral Operations; Queues; Reference Effects; Last Place Aversion; Transparency; Customers; Behavior; Satisfaction; Service Operations
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  • April 2012
  • Article

Retail Doesn't Cross Borders: Here's Why and What to Do about It

By: Marcel Corstjens and Rajiv Lal
Most companies assume that the easiest way to grow is by investing overseas and that the developing world offers the best opportunities for boosting revenues and profits today. However, success abroad varies widely, and research shows that it's often tough to... View Details
Keywords: Operations; Growth and Development Strategy; Globalization; Cross-Cultural and Cross-Border Issues; Local Range; Retail Industry
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  • 01 Apr 2024
  • In Practice

Navigating the Mood of Customers Weary of Price Hikes

consumers can more flexibly adjust habits. More sophisticated firms take this into account when formulating their strategies and making long-run forecasts. Attention of regulators. The Federal Trade Commission recently released a report about the impacts of supply... View Details
Keywords: by Rachel Layne; Retail; Consumer Products
  • Web

Students on the Job Market - Doctoral

Natalie Epstein Abstract: The Operational Impact of Customer Location in On-Demand Services The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment... View Details
  • July 2018 (Revised August 2018)
  • Case

Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time

By: Lena G. Goldberg
The founder of a Colorado start-up focused on developing a line of condiments confronts a host of legal issues that threaten the viability of her young enterprise. She is suing a co-packer for, among other things, breach of contract, theft of recipes and trade secrets,... View Details
Keywords: Law And Regulation; Start-ups; Founders' Agreements; Cross-Border Jurisdiction; Torts; Consumer Protection; Non-disclosure Agreements; Intellectual Property Protection; Fraud; Legal Remedies; Law; Lawsuits and Litigation; Laws and Statutes; Business Startups; Contracts; Intellectual Property; Food and Beverage Industry
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  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

fallen in love with a Craftsman-style house and decided to build its store inside. The company also experienced a string of production setbacks. “It's a tricky thing given Brian's commitment to handmade fresh ice cream with these mix-ins and so forth,” says Eisenmann.... View Details
Keywords: by Pamela Reynolds
  • January 2022
  • Case

SpartanNash Company: The Amazon Warrants (A)

By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants in almost 20... View Details
Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Food and Beverage Industry; United States
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  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

Most of us would like to impress the people we work with. But new research from Harvard Business School Assistant Professor Alexandra Feldberg finds that, for women managers, this aspiration can undermine performance. Feldberg discovered that women managers in a View Details
Keywords: by Kara Baskin; Retail; Consumer Products

    David E. Bell

    David E. Bell is a Baker Foundation Professor at HBS. He has taught marketing many times in the MBA program including as course head.

    During his career at HBS, David has taught a variety of other courses to both MBAs and executives, including risk... View Details

    Keywords: grocery; grocery; grocery; grocery; grocery; grocery; grocery; grocery; grocery; grocery; grocery
    • Web

    Named Fellowship Funds - Alumni

    the United States, serving grocery retailers and food-service operators. Having immigrated to the United States from Iran and France, respectively, Navab and Luttway strongly believe in supporting education through philanthropy. It is... View Details