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  • March 2008
  • Supplement

Store24 (A) and (B) (CW)

By: Frances X. Frei
Related
  • January 2008 (Revised April 2008)
  • Teaching Note

First Union Corporation (A): Future Bank (TN)

By: Frances X. Frei
Teaching Note for [602013]. View Details
Keywords: Banks and Banking; Banking Industry
Related
  • January 2008
  • Teaching Note

Pilgrim Bank (A): Statistics Review with Data Desk

By: Frances X. Frei
Teaching Note for 602104. View Details
Keywords: Decision Making; Policy; Banks and Banking; Management Teams; Motivation and Incentives; Customers; Mathematical Methods; Service Operations; Banking Industry
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  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (B): Statistics Review with Data Desk

By: Frances X. Frei
Teaching Note for 602095. View Details
Keywords: Banks and Banking; Mathematical Methods; Banking Industry
Related
  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (C): Statistics Review with Data Desk

By: Frances X. Frei
Teaching Note for [602103]. View Details
Keywords: Banks and Banking; Mathematical Methods; Banking Industry
Related
  • January 2008 (Revised September 2009)
  • Case

Financing American Housing Construction in the Aftermath of War

By: David Moss and Cole Bolton
At the start of WWI, the United States faced a significant housing shortage. Public officials feared the spread of disease—and even communism—in the nation's cramped urban centers where vacancy rates held near zero and families often "doubled up" in single-housing... View Details
Keywords: Central Banking; Bonds; Mortgages; Government Legislation; Business History; Housing; Banking Industry; United States
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  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (A): Customer Profitability (TN)

By: Frances X. Frei and Dennis Campbell
Teaching Note for 602104. View Details
Keywords: Customers; Profit; Banks and Banking; Banking Industry
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  • January 2008 (Revised April 2008)
  • Teaching Note

Transformation at the IRS (TN)

By: Frances X. Frei and Amy C. Edmondson
Teaching Note for [603010]. View Details
Keywords: Government and Politics; Taxation; Transformation
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  • January 2008 (Revised April 2008)
  • Teaching Note

Orient-Express Hotels (TN)

By: Frances X. Frei
Teaching Note for [603024]. View Details
Keywords: Accommodations Industry
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  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (B): Customer Retention (TN)

By: Frances X. Frei and Dennis Campbell
Teaching Note for [602095]. View Details
Keywords: Customers; Banks and Banking; Customer Focus and Relationships; Banking Industry
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  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (C): Electronic Billpay (TN)

By: Frances X. Frei and Dennis Campbell
Teaching Note for [602103]. View Details
Keywords: Banks and Banking; Online Technology; Banking Industry
Related
  • December 2007 (Revised September 2011)
  • Case

Global Knowledge Management at Danone (A)

By: Amy C. Edmondson, Bertrand Moingeon, Vincent Marie Dessain and Ane Damgaard Jensen
This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
Related
  • September 2007 (Revised April 2008)
  • Teaching Note

Commerce Bank (TN)

By: Frances X. Frei
Keywords: Banks and Banking; Banking Industry
Related
  • September 2007 (Revised April 2008)
  • Teaching Note

Verizon: The Introduction of DSL (TN)

By: Frances X. Frei and Amy C. Edmondson
Teaching Note for (2-602-070). View Details
Keywords: Technology; Communications Industry
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  • July 2007 (Revised April 2008)
  • Teaching Note

Innovation at Progressive (TN) (A) & (B)

By: Frances X. Frei
Keywords: Innovation and Invention; Insurance Industry
Related
  • July 2007 (Revised April 2008)
  • Teaching Note

Dell Computers: Field Service for Corporate Clients (A) and Transition (B) (TN)

By: Frances X. Frei
Teaching Note to (603-067) and (607-081). View Details
Keywords: Customers; Transition; Computer Industry
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  • July 2007 (Revised April 2008)
  • Teaching Note

Gateway: Moving Beyond the Box (TN)

By: Frances X. Frei
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  • July 2007 (Revised April 2008)
  • Teaching Note

Rapid Rewards at Southwest Airlines (TN)

By: Frances X. Frei
Keywords: Motivation and Incentives; Air Transportation Industry
Related
  • July 2007 (Revised April 2008)
  • Teaching Note

Tiffany & Co. (TN)

By: Frances X. Frei
Keywords: Apparel and Accessories Industry; Consumer Products Industry
Related
  • July 2007 (Revised April 2008)
  • Teaching Note

Zipcar: Influencing Customer Behavior (TN)

By: Frances X. Frei
Keywords: Customers; Behavior; Transportation Industry
Related

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