Food Safety Standards - Publications - Faculty & Research

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business School teach as the View Details

Keywords: by Bill George; Food & Beverage; Food & Beverage

09 Apr 2007
Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

trillion hedge fund industry to police itself with voluntary standards and codes. Codes of conduct and self-regulation programs are growing in popularity, but are these initiatives just window dressing to appease critics and deter... View Details

Keywords: by Martha Lagace

07 Feb 2023
Research & Ideas

Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

If it seems like everyone is a manager these days, you may be onto something. Not only is there a profusion of assistant managers, there are also now carpet shampoo and food cart managers, directors of first impressions, assistant bingo... View Details

Keywords: by Scott Van Voorhis

January 2016
Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey

This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details

Citation

Educators

Purchase

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

addition, since McLean's trailers were fully enclosed and secure, they were safe from pilferage and damage, which were considered costs of business in the traditional shipping industry. The safety of McLean's trailers also enabled... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

Web

Social Enterprise - Faculty & Research

responding to local worker activism, evidenced by varying compliance with multinational enterprises’ (MNEs’) labor standards. Analyzing audit data from thousands of Chinese suppliers, we find that suppliers in cities with more wage-related activism increased compliance... View Details

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McCulloch Hall | About

campus plan. Much of the interior of the U-shaped, brick, Georgian Revival-style structure was renovated in 2008 to upgrade safety systems, lighting, and finishes while meeting sustainability goals and adhering to modern, green building... View Details

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Our Values | About

investigation. But the protest has raised questions about how we address freedom of speech, hateful speech that goes against our community values, and security and safety for everyone at the School. In this context, I am reaching out to... View Details

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

desires (e.g., spending instead of saving money, eating junk food instead of health food). The should-self, on the other hand, prefers to behave in a way that will maximize long-run benefits. If left to its own devices, the should-self... View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

18 Jun 2020
Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

options. Both seats had equivalent safety ratings, but one came with additional convenience features and an almost 20 percent higher price tag. Higher- and lower-income Alex both bought the more expensive car seat; however, lower-income... View Details

Keywords: by Rachel Layne

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

01 Sep 2023
News

3-Minute Briefing: Frances Haugen: (MBA 2011)

Any Speed, which revealed all the very fixable safety issues carmakers weren’t implementing—like making seatbelts standard equipment. We need to bring the same transparency to social media. The two history... View Details

Keywords: Julia Hanna; whistle blower; Facebook; leadership; social media

Web

Charts & Statistics - Leadership

250 million to 281 million Influence: Medium-High 1900 s 19 Model T Plastic Safety razor Widespread use of steam engine, electricity, and openhearth furnace allows businesses to expand nationwide Influence: Medium 10 1910 s 19 First... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

percent with positive experiences told 10 or more others. “Experience designers are told to follow standard operating procedures and provide customers with programmed responses” Sure, some customer experiences are just plain awful—like... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

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Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School

“private placement” method that facilitated loans between blue-chip borrowers and private lenders with the assurance of lender safety and rate of return. This method of financing, a standard technique today,... View Details

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

business received, housing prices in that ZIP code increased by 1.4 percent. More college-educated residents = more food options To compare housing prices with other markers of gentrification, the researchers turned to the Federal Housing... View Details

Keywords: by Dina Gerdeman

Web

Advisory Board - Entrepreneurship

Interactive Messaging Unit (IMU), the online industry's catalyst for going "beyond the banner" and standardizing new ad formats that dramatically enhanced both the user experience and ad performance. His influence in this evolution earned... View Details

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

quality, not where he or she does it." These comments raise added questions: Just how do "standards" for quality in labor get set? Is this something suitable for governments? Or should the market be left to set the View Details

Keywords: by by Jim Heskett

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

actionable strategies, this guide is tailor-made for the ambitious young professional who is eager not just to navigate but to conquer today’s workplace. Guide to Foods of México: Discover the Delights of Mexican View Details

Keywords: Publishing Industries (except Internet); Information

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

create an inclusive culture for employees so that they have the psychological safety to be motivated to contribute to the company.” Zou coauthored the paper Inclusive Managers with Ethan Rouen, assistant professor of business... View Details

Keywords: by Pamela Reynolds

Publications