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Browse All Articles, Research, & Case Studies - HBS Working Knowledge

ensuring implementation, and the critical importance of corporate involvement in driving ambitious climate action. 05 Nov 2024 Book Building the Road to 'Small Business Utopia' with AI and Fintech by Karen G. Mills Could artificial... View Details
  • 2021
  • Working Paper

CRM and AI in Time of Crisis

By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
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Strategy - Faculty & Research

Strategy Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students February 2025 Case Hyperscaling Dreams: Ualá’s Path from Startup to Fintech Champion By: Juan Alcacer and Manuel Franck Ualá, founded by... View Details
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Hiring Organizations

Fierce Whiskers Distillery Fillip Fingo Africa FinTech Collective Fiserv Five Arrows Managers - Rothschild & Co Flyers Cocktail Co FoodCloud Forbright Bank Ford Motor Company ForgePoint Capital Forward Consumer Partners Founder Collective... View Details
  • 17 Aug 2023
  • Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

Retail's Hot Feature Hurts Low-Income Shoppers Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers The Dark Side of Fintech Borrowing Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details
Keywords: by Ben Rand
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Latin America - Global

societies can create environments where individuals have better opportunities to thrive, contributing to the well-being of the entire community. New Research on the Region February 2025 Case Hyperscaling Dreams: Ualá’s Path from Startup to View Details
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Faculty & Research - Global

what it takes to lead change and transformation. Note: This case can be taught by itself, or it can be used as a follow-up to “Moleskine (A)” HBS No. 716-407 and “Moleskine (B)” HBS No. 716-4064. February 2025 Case Hyperscaling Dreams: Ualá’s Path from Startup to View Details
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Connect with Clubs - Recruiting

Omole aomole@mba2025.hbs.edu Tim Kluska tkluska@mba2025.hbs.edu Club Email fnce@studentclubs.hbs.edu FinTech Club Co-Presidents Vishal Bhat vbhat@mba2025.hbs.edu Claire Feeley cfeeley@mba2025.hbs.edu Irtaza Ali iali@mba2025.hbs.edu Club... View Details
  • 21 Nov 2022
  • Research & Ideas

Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

with Gen Z shoppers in their teens and 20s. The payment method made up $97 billion—or 2.1 percent—of total US e-commerce sales in 2020, a figure that is expected to double by 2024. BNPL is so lucrative, merchants are paying fintech... View Details
Keywords: by Rachel Layne; Retail; Financial Services; Technology
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Behavioral Finance & Financial Stability

investor sentiment measures that it makes available to researchers and the broader public. Please visit our About page for more information about the project. Data Research Invisible Primes: Fintech Lending with Alternative Data By: Marco... View Details
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California - Global

to transform from a legal services provider to an AI software company. December 2024 Case Core Innovation Capital: Investing in Fintech for Good By: Ray Kluender , Natalia Rigol , Benjamin Roth and Nicole Tempest Keller In 2017, Arjan... View Details
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Research - Global

Fintech Champion By: Juan Alcacer and Manuel Franck Ualá, founded by Pierpaolo Barbieri in 2017, is a fast-growing fintech company on a mission to revolutionize financial services in Latin America. Starting... View Details
  • July 2019 (Revised April 2021)
  • Case

Salary Finance

By: John R. Wells and Benjamin Weinstock
In April 2019, Asesh Sarkar, co-founder and chief executive of Salary Finance Limited, a London-based FinTech, faced tough choices. Sarkar had founded Salary Finance with Dan Cobley and Daniel Shakhani in 2015. The company’s value proposition was quite simple: partner... View Details
Keywords: Credit; Financing and Loans; Wages; Innovation and Invention; Expansion; Growth and Development Strategy; Organizational Culture; Decision Choices and Conditions; Financial Services Industry
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Entrepreneurial Management - Faculty & Research

AI and Fintech Re: Karen Mills 28 Oct 2024 Latino Voters Have Grown More Politically Divided. That’s Not Surprising. Re: Vincent Pons & Jesse M. Shapiro More Working Knowledge Articles Harvard Business Publishing September 24, 2024... View Details
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Named Fellowship Funds - Alumni

who otherwise would be unable to attend the School. Mizelle is head of investor relations and ecosystem development for the Americas at Anthemis Group, a venture capital investment firm focused on the fintech sector. Previously, Mizelle... View Details
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Africa - Global

from limited partners and a fintech startup seeking venture capital, the company’s dual structure had created operational challenges and conflicting priorities. This case provides an opportunity to examine the potential of RBF to address... View Details
  • September 2023 (Revised June 2024)
  • Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner
This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details
Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry
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Finance - Faculty & Research

Fintech Champion By: Juan Alcacer and Manuel Franck February 2025 | Case | Faculty Research Ualá, founded by Pierpaolo Barbieri in 2017, is a fast-growing fintech company on a mission to revolutionize... View Details
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ハーバード - Global

Protections (A)(B) By: Professor Ramon Casadesus-Masanell; Nobuo Sato; Akiko Kanno In Case A, set in early 2017, Net Protections (NP) is the largest Buy Now, Pay Later (BNPL) fintech service in Japan and is experiencing a slowdown in... View Details
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Entrepreneurship - Faculty & Research

However, as both an investment fund raising capital from limited partners and a fintech startup seeking venture capital, the company’s dual structure had created operational challenges and conflicting priorities. This case provides an... View Details