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17 Jun 2014
First Look

First Look: June 17

feedback influence order quantities. We find that the portion of mismatch cost due to adjustment behavior exceeds the portion of mismatch cost due to level behavior in three out of four conditions. Observation bias is studied through... View Details

Keywords: Sean Silverthorne

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

The BP case also illustrates that investor relations is increasingly looking for a more strategic role to play within an organization, trying to take its work to a new level. Q: "Investor Relations at TOTAL" is set in a particular sociopolitical View Details

Keywords: by Martha Lagace; Energy; Utilities

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in communication; in establishing the View Details

Keywords: by Robert S. Kaplan & David P. Norton

16 Dec 2002
Research & Ideas

Mentoring—Using the Voice of Experience

(c) that some of our people are really very inexperienced and starting from scratch. How do we set up a coaching system? First of all, the literature shows that mentoring systems work best when people select each other, not when they are forced. We know that. But then... View Details

Keywords: by Sean Silverthorne