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  • All HBS Web  (11,638)
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    Incentives versus Reciprocity: Insights from a Field Experiment

    We conduct a field experiment in which we vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of... View Details

    • June 2019
    • Teaching Note

    California Closets: Organizing the Customer Experience

    By: Boris Groysberg and Aldo Sesia
    Teaching Note for HBS No. 419-004. View Details
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    Groysberg, Boris, and Aldo Sesia. "California Closets: Organizing the Customer Experience." Harvard Business School Teaching Note 419-064, June 2019.
    • November 2007 (Revised June 2016)
    • Background Note

    Differences at Work: The Individual Experience

    By: Sandra J. Sucher
    This note presents some basic concepts and findings from social science research that can help you anticipate and manage some of the complexities of differences at work. View Details
    Keywords: Demographics
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    Sucher, Sandra J. "Differences at Work: The Individual Experience." Harvard Business School Background Note 608-068, November 2007. (Revised June 2016.)
    • Jun 07 2017
    • Testimonial

    Taking on New Experiences and Challenges

    • 21 May 2015
    • Working Paper Summaries

    Incentives versus Reciprocity: Insights from a Field Experiment

    Keywords: by Doug J. Chung & Das Narayandas
    • 01 Apr 2001
    • News

    K.O. Chia: The Voice of Experience

    problem.” But when a partnership works, the experience can be highly rewarding. That’s why Chia has been sharing his insights with HBS professor Dorothy Leonard, who is studying the mentoring process. Chia hopes her research will improve... View Details
    Keywords: Alejandro Reyes; Hewlitt-Packard; Apple; Finance; Telecommunications; Information
    • 29 Jul 2013
    • News

    Happy Money: The Science of Smarter Spending - Buying Experiences

    • 2024
    • Working Paper

    Design of Panel Experiments with Spatial and Temporal Interference

    By: Tu Ni, Iavor Bojinov and Jinglong Zhao
    One of the main practical challenges companies face when running experiments (or A/B tests) over a panel is interference, the setting where one experimental unit's treatment assignment at one time period impacts another's outcomes, possibly at the following time... View Details
    Keywords: Research
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    Ni, Tu, Iavor Bojinov, and Jinglong Zhao. "Design of Panel Experiments with Spatial and Temporal Interference." Harvard Business School Working Paper, No. 24-058, March 2024.

      Design of Panel Experiments with Spatial and Temporal Interference

      One of the main practical challenges companies face when running experiments (or A/B tests) over a panel is interference, the setting where one experimental unit's treatment assignment at one time period impacts another's outcomes, possibly at the following time... View Details
      • 22 Oct 2021
      • Blog Post

      Video Blog: My Experience with Career Services at HBS

      want to be intentional coming into business school. Harvard offers career coaching from the time you become a student here. So I signed up for my coach, his name is Doug, he's amazing. And in our first session, he just had me talk through the View Details
      • November 2016
      • Article

      Who Neglects Risk? Investor Experience and the Credit Boom

      By: Sergey Chernenko, Samuel Gregory Hanson and Adi Sunderam
      Many have argued that overoptimistic thinking on the part of lenders helps fuel credit booms. We use new microdata on mutual funds' holdings of securitizations to examine which investors are susceptible to such boom-time thinking. We show that firsthand experience... View Details
      Keywords: Risk Management; Investment; Experience and Expertise
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      Chernenko, Sergey, Samuel Gregory Hanson, and Adi Sunderam. "Who Neglects Risk? Investor Experience and the Credit Boom." Journal of Financial Economics 122, no. 2 (November 2016): 248–269. (Internet Appendix Here.)
      • 04 Sep 2019
      • Blog Post

      A Guided Experience into the World of Entrepreneurship

      people start companies, I knew that this was the best program for me.” Stan had already gained an impressive amount of experience at Microsoft where he worked on operating systems and with online payments technology, responsibilities that... View Details
      • 12 Sep 2018
      • Blog Post

      Optimizing the Coaching Experience for Midcareer Professionals

      issue, the loss of a job." The midcareer professional may have a desire to go deeper. Or may recognize that their accumulated knowledge and experience can open previously unavailable options. Whatever the motivation, Butler believes,... View Details
      • 06 Oct 2020
      • Working Paper Summaries

      Design and Analysis of Switchback Experiments

      Keywords: by Iavor I. Bojinov, David Simchi-Levi, and Jinglong Zhao
      • July 1994
      • Background Note

      Introduction to the Milgram Experiment Film

      By: Joseph L. Badaracco Jr. and Jerry Useem
      Keywords: Arts; Film Entertainment
      Citation
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      Badaracco, Joseph L., Jr., and Jerry Useem. "Introduction to the Milgram Experiment Film." Harvard Business School Background Note 395-015, July 1994.
      • 18 Dec 2015
      • Video

      Getting the Most From Your Experience

      • 12 Oct 2022
      • Video

      Mike Luca: The Role Experiments Play in Addressing Discrimination

      • January 2021 (Revised March 2022)
      • Case

      Arçelik: From a Dealer Network to an Omnichannel Experience

      By: Ayelet Israeli and Fares Khrais
      Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details
      Keywords: Digital Marketing; Bricks And Mortar; Franchise Management; Franchising; Dealer Network; Dealers; B2B; B2B2C; Tradition; Culture Change; Cultural Adaptation; Omnichannel; Omnichannel Retail; Omni-channel; Omnichannel Retailing; Sales Channels; Sales Channel Development; Channel Management; Channels Of Distribution; Marketplace; Platforms; Collaboration; Online Channel; Online Data; Online Sales; Online Shopping; Online; Retail; Retailing; Disruption; Transformation; Franchise Ownership; Change Management; Partners and Partnerships; Consumer Behavior; Sales; Internet and the Web; Marketing Strategy; Conflict and Resolution; Conflict Management; Organizational Culture; Distribution Channels; Digital Transformation; Digital Platforms; Electronics Industry; Retail Industry; Consumer Products Industry; Turkey
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      Israeli, Ayelet, and Fares Khrais. "Arçelik: From a Dealer Network to an Omnichannel Experience." Harvard Business School Case 521-067, January 2021. (Revised March 2022.)
      • 11 Mar 2015
      • Working Paper Summaries

      Curbing Adult Student Attrition: Evidence from a Field Experiment

      Keywords: by Raj Chande, Michael Luca, Michael Sanders, Xian-Zhi Soon, Oana Borcan, Netta Barak-Corren, Elizabeth Linos, Elspeth Kirkman & Sean Robinson; Education
      • January 2025
      • Case

      Reimagining the Employee Experience at the LEGO Group

      By: Amy Edmondson, Mark Mortensen and Elisabeth Powell
      In 2024, the LEGO Group faced a decision about the future of LEGO’s Benefits Experience Strategy and the “Best of Both” remote/hybrid work policy. With over 28,500 employees spanning global hubs, retail stores, and manufacturing plants, LEGO leaders had to consider... View Details
      Keywords: Leadership; Employee Relationship Management; Values and Beliefs; Organizational Culture; Alignment; Compensation and Benefits; Europe
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      Edmondson, Amy, Mark Mortensen, and Elisabeth Powell. "Reimagining the Employee Experience at the LEGO Group." Harvard Business School Case 625-088, January 2025.
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