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Show Results For
- All HBS Web
(5,267)
- People (15)
- News (1,224)
- Research (2,552)
- Events (24)
- Multimedia (63)
- Faculty Publications (1,461)
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- 2020
- Working Paper
Paying It Backward and Forward: Expanding Access to Convalescent Plasma Therapy Through Market Design
By: Scott Duke Kominers, Parag A. Pathak, Tayfun Sönmez and M. Utku Ünver
COVID-19 convalescent plasma (CCP) therapy is currently a leading treatment for COVID-19. At present, there is a shortage of CCP relative to demand. We develop and analyze a model of centralized CCP allocation that incorporates both donation and distribution. In order... View Details
Keywords: COVID-19; Convalescent Plasma; Vouchers; Health Pandemics; Health Care and Treatment; Resource Allocation; Market Design
Kominers, Scott Duke, Parag A. Pathak, Tayfun Sönmez, and M. Utku Ünver. "Paying It Backward and Forward: Expanding Access to Convalescent Plasma Therapy Through Market Design." Harvard Business School Working Paper, No. 20-116, May 2020. (NBER Working Paper Series, No. 27143, May 2020.)
- Fast Answer
HBS Alumni access to the Stamps Reading Room
Center. Access and borrowing permissions are granted for a yearly term, and may be renewed free of charge as desired. Tap access will be... View Details
- Web
Access & Use Baker Library | Baker Library
Room and Stacks are open to active Harvard ID holders : Faculty Students Staff Harvard Library card holders Baker Library also welcomes: HBS Executive Education participants: participants may use their room keys to View Details
- 2020
- Working Paper
The Cost of Banking Deserts: Racial Disparities in Access to PPP Lenders and their Equilibrium Implications
By: Jeffrey Wang and David Hao Zhang
Many government support programs for small businesses are designed to pass through banks and credit unions. However, this poses barriers for minority communities that are less connected to financial institutions for obtaining this support. Using the latest program for... View Details
Keywords: Banking Deserts; Minority Communities; Paycheck Protection Program; Banks and Banking; Small Business; Demographics; Race; Government and Politics; Programs
Wang, Jeffrey, and David Hao Zhang. "The Cost of Banking Deserts: Racial Disparities in Access to PPP Lenders and their Equilibrium Implications." Working Paper, December 2020.
- October 22, 2012
- Column
Toxics Release Inventory: A Case Study in Information Disclosure Regulation
By: Glen W. S. Dowell and Michael W. Toffel
Dowell, Glen W. S., and Michael W. Toffel. "Toxics Release Inventory: A Case Study in Information Disclosure Regulation." Regulatory Review (October 22, 2012).
- Research Summary
The State of Small Business Lending: Credit Access During the Recovery and How Technology May Change the Game
Small businesses are core to America's economic competitiveness. Not only do they employ half of the nation’s private sector workforce—about 120 million people—but since 1995 they have created approximately two-thirds of the net new jobs in our country. Yet in... View Details
The State of Small Business Lending: Credit Access during the Recovery and How Technology May Change the Game
Small businesses are core to America’s economic competitiveness. Not only do they employ half of the nation’s private sector workforce – about 120 million people – but since 1995 they have created approximately two‐thirds of the net new jobs in our country. Yet in... View Details
- 11 Jun 2008
- Conference Presentation
The Total Army Competitive Category Optimization Model: Analysis of Army Officers Accessions and Promotions
By: Hise O. Gibson
- 2008
- Chapter
Innovation and the Evolution of Market Structure for Internet Access in the United States
By: Shane Greenstein
Greenstein, Shane. "Innovation and the Evolution of Market Structure for Internet Access in the United States." Chap. 3 in The Internet and American Business, edited by William Aspray and Paul Ceruzzi, 47–104. MIT Press, 2008.
- 17 Oct 2023
- News
New Tech Is Both a Threat and a Benefit for Women’s Access to Work
- 18 Nov 2014
- News
Creating access to capital for the Muslim community
Aamir Rehman (MBA 2004) helps institutions and Muslims around the world build wealth in ways that align with their personal beliefs and principals. (Published November 2014) View Details
- July 2021
- Article
Material Sustainability Information and Stock Price Informativeness
By: Jody Grewal, Clarissa Hauptmann and George Serafeim
As part of the SEC’s revision of Regulation S-K, many investors proposed the mandatory disclosure of sustainability information in the form of environmental, social, and governance (ESG) data. However, progress is contingent on collecting evidence regarding which... View Details
Keywords: Voluntary Disclosure; Accounting Standards; Sustainability; Nonfinancial Information; Corporate Social Responsibility; Stock Price Informativeness; Synchronicity; Environmental Sustainability; Corporate Disclosure; Corporate Accountability; Stocks; Price; Corporate Social Responsibility and Impact; Accounting; Standards
Grewal, Jody, Clarissa Hauptmann, and George Serafeim. "Material Sustainability Information and Stock Price Informativeness." Journal of Business Ethics 171, no. 3 (July 2021): 513–544.
- Web
Harvard Business Review: Executive Education Access | Baker Library
participants can access Business Source Complete in the library. Participants in Comprehensive Leadership Programs (AMP, GMP, OPM, PLD and SELP) can access Business Source... View Details
- 2021
- Working Paper
Timing the Disclosure of Prices: Should Firms Delay the Inevitable?
By: Diego Aparicio and Marco Bertini
- March 1993
- Article
The Effect of Firms' Financial Disclosure Strategies on Stock Prices
By: Krishna G. Palepu and Paul M. Healy
Palepu, Krishna G., and Paul M. Healy. "The Effect of Firms' Financial Disclosure Strategies on Stock Prices." Accounting Horizons 7 (March 1993): 1–11.
- 12 Jan 2006
- News
What Do 'Hot Mamas' Want? Access to Capital, Markets
- October 2011 (Revised March 2012)
- Case
Business Intelligence Advisors (BIA), Inc.: Finding the Hidden Meaning in Corporate Disclosures
By: Lauren Cohen and Christopher Malloy
Cohen, Lauren, and Christopher Malloy. "Business Intelligence Advisors (BIA), Inc.: Finding the Hidden Meaning in Corporate Disclosures." Harvard Business School Case 212-031, October 2011. (Revised March 2012.)
- March–April 2025
- Article
Strategy in an Era of Abundant Expertise: How to Thrive When AI Makes Knowledge and Know-How Cheaper and Easier to Access
By: Bobby Yerramilli-Rao, John Corwin, Yang Li and Karim R. Lakhani
The AI era is in its early stages, and the technology is evolving extremely quickly. Providers are rapidly introducing AI "copilots," "bots," and "assistants" into applications to augment employees' workflows. Examples include GitHub Copilot for coding, ServiceNow... View Details
Keywords: AI; AI and Machine Learning; Performance Productivity; Experience and Expertise; Technology Adoption
Yerramilli-Rao, Bobby, John Corwin, Yang Li, and Karim R. Lakhani. "Strategy in an Era of Abundant Expertise: How to Thrive When AI Makes Knowledge and Know-How Cheaper and Easier to Access." Harvard Business Review 103, no. 2 (March–April 2025): 72–81.