Department Of Motor Vehicles - Publications - Faculty & Research

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual consumers' needs, customer loyalty—and company profits—would... View Details

Keywords: by Jean Ayers

01 Feb 2000
News

No Place Like Home

Department of Urban Studies and Planning and was director of research at MIT's Center for Real Estate Development. "Housing in any form is relatively more expensive for... View Details

Keywords: Garry Emmons

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Oral Histories | Baker Library

owns. HRPBA & HBS Experience I did my fieldwork at Gilchrist's in the fall, and worked in the children's department of Gilchrist's basement, selling snowsuits. That was an eye-opener. I had never done... View Details

06 Sep 2005
Research & Ideas

The Best Place for Retirement Funds

thinking about where to hold them, specifically, inside or outside of tax-deferred accounts. "Getting this decision right can be pretty close to a free lunch," says Bergstresser, who with colleague James Poterba, a professor at... View Details

Keywords: by Ann Cullen

01 Dec 2022
News

December 2022 Alumni and Faculty Books and Podcasts

essential investing guidelines. In this book, you’ll also find eye-opening discussions of: whether bonds are an appropriate investment vehicle for long-term investors; the costs of excessive liquidity in the... View Details

03 Mar 2020
News

Can This Man Change the American Diet?

equivalent of taking about 40,000 vehicles off the road in terms of reducing the emissions, which is incredible, and that’s just at our little size View Details

Keywords: Agriculture

01 Dec 2001
News

September 11: A Community Reflects

spoke about the importance of getting back on track. Three weeks after the attacks, General Motors president and CEO G. Richard Wagoner, Jr. (MBA '77), told the Wall Street Journal, "The best way we can... View Details

Keywords: Susan Young;Deborah Blagg

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in communication; in establishing... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Jun 2018
News

The Long Run

creating a strategic plan to address the crisis, with the Department of Public Health leading the effort. A two-day meeting to gather information from stakeholders, including state legislators and public... View Details

Keywords: Julia Hanna; photographed by Melissa Golden

01 Dec 2012
News

From Where We Stand

Wellesley friend who was Nelson Doubleday's secretary suggested I talk to him, I was open to the idea, and he offered me a job in the research department for the same salary. It was appealing to work in a company that was trying to hire... View Details

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

all citizens of our country have access to healthcare and other necessities of life.” MAY 2 Garuda Aerospace, led by CEO Agnishwar Jayaprakash (PLDA 25, 2018), is employing his company’s drones to deliver... View Details

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Print View - Course Catalog

Content and Organization: The course includes 28 class sessions, with a paper to be submitted at the end of the semester. We ask students to make the theory reading the focus of class preparation, and then... View Details

Publications