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Show Results For
- All HBS Web
(2,692)
- People (2)
- News (1,181)
- Research (1,476)
- Events (5)
- Multimedia (1)
- Faculty Publications (1,326)
- 24 Jul 2023
- Research & Ideas
Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?
demographics,” Fuller says. Acknowledge–and embrace–the prevalence female caregivers in the workforce. “Employers need to recognize that this demographic is going to become more important in the workforce of the future,” Fuller says.... View Details
Keywords: by Kara Baskin
- 04 Mar 2024
- Research & Ideas
Want to Make Diversity Stick? Break the Cycle of Sameness
the race and gender of a new appointment to the demographics of the departing member of a group. “People are otherwise likely to choose replacements who demographically resemble their predecessors.” This... View Details
Keywords: by Michael Blanding
- Web
Accounting & Management - Faculty & Research
Demographics ; Outcome or Result ; Health Care and Treatment ; Framework ; Health Industry Citation Register to Read Purchase Related Gallani, Susanna, Mary Lynch Witkowski, Lidia M. V. R. Moura, and Katie Sonnefeldt. "A New Framework for... View Details
- 19 Oct 2010
- First Look
First Look: October 19, 2010
PublicationsFeeling Good about Giving: The Benefits (and Costs) of Self-interested Charitable Behavior Authors:L. Anik, L. B. Aknin, M. I. Norton, and E. W. Dunn Publication:In The Science of Giving: Experimental Approaches to the Study of Charity Abstract While lay... View Details
Keywords: Sean Silverthorne
- Program
Advancing Women of Color in Leadership
Summary Advancing Women of Color in Leadership reflects our belief in inclusion—supporting efforts to increase access to equal opportunity in organizations because it is the right thing to do. Demographic diversity also helps... View Details
- Research Summary
The American Chief Executive from 1850 to 2000
Richard S. Tedlow's research explores changes in the leadership strategies, styles, and backgrounds of corporate chief executive officers in the United States over the past century and a half. This project has both a qualitative and a quantitative component. The... View Details
- Article
Eliminating Unintended Bias in Personalized Policies Using Bias-Eliminating Adapted Trees (BEAT)
By: Eva Ascarza and Ayelet Israeli
An inherent risk of algorithmic personalization is disproportionate targeting of individuals from certain groups (or demographic characteristics such as gender or race), even when the decision maker does not intend to discriminate based on those “protected”... View Details
Keywords: Algorithm Bias; Personalization; Targeting; Generalized Random Forests (GRF); Discrimination; Customization and Personalization; Decision Making; Fairness; Mathematical Methods
Ascarza, Eva, and Ayelet Israeli. "Eliminating Unintended Bias in Personalized Policies Using Bias-Eliminating Adapted Trees (BEAT)." e2115126119. Proceedings of the National Academy of Sciences 119, no. 11 (March 8, 2022).
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- Web
Business, Government & the International Economy - Faculty & Research
Latino Voters Have Grown More Politically Divided. That’s Not Surprising. Re: Vincent Pons & Jesse M. Shapiro 24 Oct 2024 Charting the US-China Trade War: What Does 'Made in Vietnam' Mean? Re: Ebehi Iyoha & Jaya Y. Wen 07 Oct 2024 Election 2024: Why View Details
- 2021
- Working Paper
An Empirical Study of Time Allotment and Delays in E-commerce Delivery
By: M. Balakrishnan, MoonSoo Choi and Natalie Epstein
Problem definition: We study how having more time allotted to deliver an order affects the speed of the delivery process. Furthermore, we seek to predict orders that are likely to be delayed early in the delivery process so that actions can be taken to avoid delays.... View Details
Keywords: Logistics; E-commerce; Mathematical Methods; AI and Machine Learning; Performance Productivity
Balakrishnan, M., MoonSoo Choi, and Natalie Epstein. "An Empirical Study of Time Allotment and Delays in E-commerce Delivery." Working Paper, December 2021.
- 25 Mar 2009
- Working Paper Summaries
Demographics, Career Concerns or Social Comparison: Who Games SSRN Download Counts?
- 17 Feb 2020
- Sharpening Your Skills
How Entrepreneurs Can Find the Right Problem to Solve
best locations to capture interest, email addresses, and demographic data. If your potential customers found you through social media tests or googling, you’ve proven they were interested enough to learn more, that your search engine... View Details
Keywords: by Julia Austin
- Web
About the Project - Managing the Future of Work
other advanced and emerging economies: Technology trends like automation and artificial intelligence Contingent workforces and the gig economy Workforce demographics and the “care economy” The middle-skills gap and worker investments... View Details
- Web
Next-generation Strategy
The future of work is here, and leaders must embrace the opportunities presented by shifting demographics and new employment models. See past generational stereotypes Leaders and managers must see each employee as an individual rather... View Details
- February 2016 (Revised August 2021)
- Case
Martin Luther King and the Struggle for Black Voting Rights
By: David Moss and Dean Grodzins
In January 1965, Rev. Martin Luther King, Jr., the most prominent leader of the civil rights movement in the United States, launched a campaign of civil disobedience in Selma, Alabama, to bring national attention to disenfranchisement of black voters in the South. On... View Details
Keywords: Rights; Voting; Race; Government and Politics; Conflict and Resolution; Leadership; History; Alabama
Moss, David, and Dean Grodzins. "Martin Luther King and the Struggle for Black Voting Rights." Harvard Business School Case 716-042, February 2016. (Revised August 2021.)
- 16 Oct 2023
- HBS Case
Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
for senior talent.” He made Delta’s employee demographics public, and he committed to hiring twice as many Black officers by 2025. ‘He made it his personal commitment’ In response to George Floyd’s murder and the ensuing nationwide... View Details
- Web
Healthy Outcomes - Managing the Future of Work
HBS alum and Care.com CEO Sheila Marcelo, demographic trends and the changing role of women in the workforce mean that employers must “do the math” when it comes to care. By not accounting for costs like reduced productivity and increased... View Details
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
participants say that employees will likely reject data instead of incorporating it into the daily practices in their organizations. It’s also imperative to have team members represent diversity of thought, and some participants argued for View Details