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- All HBS Web (396)
- Faculty Publications (96)
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop...
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- Web
Patients - Institute For Strategy And Competitiveness
Employers Suppliers Policymakers Patients Patients Consumers, as health plan subscribers and patients, should be the ultimate beneficiaries of a value-based health care delivery system. They can and should...
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- 16 Jun 2020
- Blog Post
Delivering Solutions During a Crisis: an Interview with Hans Kristian Furuseth
at Zalando would both come into play in a major way for Furuseth later in this career. The HBS Advantage As Furuseth made plans to continue building his career, HBS was the right choice for many reasons including his desire to focus on...
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- Web
Suppliers - Institute For Strategy And Competitiveness
HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key Stakeholders Key Stakeholders...
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- 01 Sep 2010
- News
Noted & Quoted
“Your chances of getting a generally accepted best practice in your average American hospital are a coin toss. That’s not Six Sigma by a long shot.” — HBS professor Richard Bohmer describing problems with American health-care delivery...
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- Web
Books - Institute For Strategy And Competitiveness
Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD...
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- Web
Teams | New Venture Competition
A medical device company founded by surgeons to identify and solve problems that practicing surgeons face every day. Carbon Vacuum Tough Tech Prize Winner Finalists, 2022 Allo Health Hay Teng Wong (MBA 2022) Esther Chiah Tech-enabled caregiver support through employer...
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- Career Coach
Mark Hardie
several global development partnerships. Before Nokia, Mark was an investor at Fleet Development Ventures, a $100MM private equity fund. Mark founded and ran a Boston start-up that developed "MusicTeller," an innovative digital View Details
- 01 Jun 2009
- News
IXP 2009
Piemonte, IXP associate director. “With respect to students, the key component most appreciated is the opportunity to engage in field-based exercises that allow them to interact directly with the communities and business leaders they visit.” View Details
- 11 Dec 2017
- News
Growing from Within
and the competitive landscape. This led us to the comprehensive multi-year growth plan we are rolling out today. Our customers have responded very well to new menu offerings we have launched this year including our Signature Crafted...
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- 16 Jan 2020
- News
Helping California Wildfire Victims Rebuild
the process simpler,” Pechet told Forbes. The company is now managing the rebuild process for 150 victims of the California wildfires. The Homebound software, the article notes, “tracks 379 unique tasks that are common when building a home, allowing customers to track...
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- 01 Mar 2019
- News
Case Study: Off to a Fine Art
is filling a market need, and the first-year revenue response is confirmatory. Since many events like weddings are planned far in advance, I suspect that Clay can still deploy a consignment model until it builds up the needed inventory by...
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Jen McFarland Flint
- 15 Nov 2004
- Research & Ideas
Solving the Health Care Conundrum
services. Health plans will eliminate their restrictive networks, allowing members to choose in a competitive (and regional or even national) marketplace the providers that offer the best value for their condition. View Details
- Web
Delivered by fast service cars - The Human Factor – Baker Library | Bloomberg Center, Historical Collections
planned system of fast distribution and replacements. Deliveries are made to dealers every few days by fast service cars. Typical of their up-to-the minute equipment, the illustrated truck is refrigerated,...
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- 01 Dec 1998
- News
HBS Alumni Association Board of Directors: President's Report
It has been a busy fall here at HBS! Reunions went off without a hitch in early October (be sure to note the photos on page 14), the Alumni Board had a productive meeting on October 16 and 17, and record numbers of alumni volunteers plan...
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- Web
Innovating in Health Care - Course Catalog
services, AI, digital health, medical devices, biopharma, diagnostics, payment and delivery intermediaries, telemedicine, DTC and PBM pharmaceutical delivery, and SaMD. The course has a global focus with case studies set in Africa and the...
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- 01 Mar 2013
- News
A Healthy Profit
organizations with which Antares has partnered). The goal is to significantly improve the delivery of such products and services by achieving a commercially robust, self-sustaining footing, thereby ensuring lasting social and economic...
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- Profile
Jason Flood
up-close experience of the United States’ health care system. “There were mind-boggling inefficiencies both in terms of delivery and coordination,” Jason says. “We had multiple doctors who failed to communicate to each other and ordered...
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- 01 Sep 2010
- News
RX for Change
Emory Healthcare sent a team of managers and clinicians to the Managing Healthcare Delivery program. From left, Dane Peterson, Dallis Howard-Crow, Bryce Gartland, and Susan Grant at Emory University’s School of Medicine in Atlanta,...
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- 01 Apr 2002
- News
HBS Press Books in Brief
they can compete successfully in both the old and the new economies. Authors Philip Kotler, Dipak C. Jain, and Suvit Maesincee show how to build a complete marketing platform around the exploration, creation, and delivery of superior...
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