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- Faculty Publications (178)
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- All HBS Web (526)
- Faculty Publications (178)
- 26 May 2015
- First Look
First Look: May 26
iPad vs. Amazon's Kindle By: Adner, Ron, Jianqing Chen, and Feng Zhu Abstract— We study the compatibility decisions of two competing platforms that generate profits through both hardware sales and royalties from content sales. We consider a game-theoretic View Details
Keywords: Sean Silverthorne
- November 2015 (Revised February 2020)
- Teaching Note
IDEO: Human-Centered Service Design
By: Ryan W. Buell
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
decentralized—with care delivery spreading beyond traditional facilities and into new models such as the MinuteClinic, a for-profit provider that operates some 640 clinics inside CVS pharmacies. "So... View Details
- 28 Mar 2017
- First Look
First Look at New Research, March 28
Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates between shipping... View Details
Keywords: Sean Silverthorne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
into account, among other things, entry and exit points, delivery and takeout, traffic patterns, physical barriers, and air flow. MASS has made its case studies and guidelines available as open source documents. The foundational View Details
- Web
Leadership - Faculty & Research
been admitted to universities in 16 countries. The initiative’s funding model had also evolved, shifting from an exclusive reliance on Rakhimbayev’s donations to a donor base of 218 trustees—Kazakhstani business leaders who oversaw IQanat... View Details
- Web
Academics - Health Care
equity). Course Catalog Listing Transforming Health Care Delivery This course will help students develop the managerial skills required to identify and implement change. It will draw upon a range of approaches for improving healthcare... View Details
- Web
Impact - Health Care
challenges, but also entrepreneurial opportunities and solutions. HBS research highlights business models that help some of the world’s most vulnerable populations. Building Entrepreneurial Organizations Entrepreneurial students, faculty,... View Details
- Web
Health Care - Faculty & Research
too often, when graduates of these programs enter the workforce, they find themselves unequipped to meet the challenges for innovation of 21st century health care. December 2014 Article No Margin, No Mission? A Field Experiment on Incentives for Public Services View Details
- February 1996 (Revised November 2003)
- Case
Indianapolis: Activity-Based Costing of City Services (A)
By: Robert S. Kaplan
A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details
Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis
Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (A)." Harvard Business School Case 196-115, February 1996. (Revised November 2003.)
- 07 Dec 2021
- Op-Ed
Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge
the expense of the previous ones, but a shift in perspective can produce significant results, particularly for middle managers. Whereas the T-shaped model emphasizes technical competencies in the vertical and horizontal axes, the MSK... View Details
Keywords: by Hise Gibson and Shawnette Rochelle
- 01 Dec 2023
- News
A More Accommodating Approach
and practicing leaders. “Shelly’s story is illustrative of how each business leader’s educational journey is unique. Our goal is to meet as many of their individual needs as possible through multiple delivery View Details
Keywords: Jennifer Gillespie
- 14 Jul 2023
- Blog Post
Harvard Business School Announces Its 2023-2024 Blavatnik Fellows
industries, including: a novel enzymatic RNA synthesis platform, an immune system-driven dendritic cell therapy to combat cancer, new molecular technologies for the delivery of transdermal formulations, a lipid-targeting drug to treat... View Details
- October 1988 (Revised March 1989)
- Case
Florida Power Light Quality Improvement (QI) Story Exercise (A)
Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to... View Details
Keywords: Quality; Service Delivery; Performance Improvement; Business Processes; Utilities Industry; Florida
Hart, Christopher. "Florida Power Light Quality Improvement (QI) Story Exercise (A)." Harvard Business School Case 689-041, October 1988. (Revised March 1989.)
- January 2025
- Teaching Note
Vytal: Packaging-as-a-Service
By: George Serafeim, Michael W. Toffel and Stacy Straaberg
Teaching Note for HBS Case No. 124-007. The Germany-based startup Vytal operated the largest digital-native reusable packaging-as-a-service network globally, having raised nearly €15 million, established a large network of restaurant partners, and prevented the use of... View Details
Keywords: Environmental Sustainability; Innovation and Invention; Business Growth and Maturation; Growth and Development Strategy; Business Startups; Resource Allocation; Risk Management; Adoption; Strategy; Performance Productivity; Service Delivery; Service Operations; Supply Chain; Distribution; Entrepreneurship; Climate Change; Business Model; Governing Rules, Regulations, and Reforms; Profit; Financing and Loans; Expansion; Green Technology Industry; Service Industry; Retail Industry; Germany; Europe
- Web
Geography of Care - Institute For Strategy And Competitiveness
Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Geography of Care Geography of Care Today’s top health care providers can help lead the way toward a nationwide value-based health... View Details
- Web
Aligning Reimbursement with Value - Institute For Strategy And Competitiveness
Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Aligning Reimbursement w... Aligning Reimbursement with Value Value-based health care delivery... View Details
- Web
Topics - HBS Working Knowledge
Model (23) Business Offices (4) Business Plan (2) Business Processes (4) Business Startups (39) Business Strategy (31) Business Units (1) Business Ventures (153) Business and Community Relations (8) Business and Government Relations (44)... View Details
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details
- Web
Publications - Institute For Strategy And Competitiveness
Feeley, and Angela M Bader A shift in healthcare payment models from volume toward value-based will require deliberate input into systems development from both perioperative clinicians and administrators to ensure appropriate recognition... View Details