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- All HBS Web
(2,552)
- People (1)
- News (386)
- Research (1,681)
- Events (2)
- Multimedia (7)
- Faculty Publications (787)
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- 01 Mar 2024
- News
What is Web3?
value creation through holder identity and community formation, which has been explored in everything from NFT-based affinity networks to customer rewards programs from... View Details
- 01 Sep 2007
- News
Riding It Out
appreciate a certain level of service, and you can afford to provide it, which is fun. You want to be able to train people extensively, pay them well, and have your customers... View Details
- 01 Oct 1996
- News
Leading In a New Era
inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, View Details
Keywords: Nancy O. Perry
- 02 Nov 2020
- News
The First Five Years: Julianne White (MBA 2017)
mind if a colleague has a very compelling argument. On occasion, I would come to class with a strong viewpoint, only to be convinced otherwise by a wise counterargument from a classmate. HBS helped me become a leader who values diverse... View Details
- 01 Feb 1998
- News
Running Up the Score
of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract View Details
Keywords: Garry Emmons
- 01 Jun 2023
- News
Action Plan: Net Proceeds
supply chain and certification company, to address the plastic pollution he saw in Haiti and other communities around the world. Goodwin had originally traveled to Haiti under... View Details
- 11 Dec 2017
- News
Growing from Within
and the competitive landscape. This led us to the comprehensive multi-year growth plan we are rolling out today. Our customers have responded very well to new menu offerings we have launched this year... View Details
- 01 Dec 2003
- News
Selling Digital Privacy
companies, we should capitalize on the value of our personal information and get something of value in return. Deighton’s recent working paper, “Market Solutions to Privacy... View Details
- 01 Jun 2013
- News
School of Hard Knocks
both. Diversity understands diversity. That's why I deeply believe that imparting the value of diversity to all business leaders will benefit their employees, customers, firms, and communities, View Details
- 01 Mar 2025
- News
Forward Thinking
to have embraced one of the fundamental ideas of this commercial revolution in space, which is that the government should be only one customer among many,” Weinzierl says. “As long as we keep that balance, we’re not going to get too far... View Details
- 01 Dec 2020
- News
New News
going through the process of pricing discovery over time and optimizing for the best LTV to CAC [customer lifetime value to customer acquisition cost] ratio, which brings you... View Details
- 22 Feb 2022
- News
An Rx for Small Business Recovery
business can get a loan.” Small Businesses Strengthen US Supply Chains The current global supply chain back-up underscores the importance of valuing View Details
Keywords: Deborah Blagg
- 01 Mar 2023
- News
Happy Monday
previously at Diapers.com, where the prevailing culture was one in which team members thought like owners. It’s one of the values that the cofounders wanted to bring with them as they built their own brand. “We look to hire people who... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain View Details
- 30 Jun 2019
- News
Alumni in France honor self-made entrepreneurs; Shih talks trade in Buffalo
about global supply chain and the current trade war, offering some historical perspective. “I never give the same talk twice because it’s been so disruptive.” says Shih. “We know China wants to become an... View Details
Keywords: Margie Kelley
- 01 Sep 2017
- News
Alumni on the Best Business Advice They’ve Ever Received
“Never forget that your employees are ultimately going to make or break the business you’re in. A lot of the time what happens is people think, oh, let’s put the customers first and let’s make sure that the... View Details
- 01 Mar 2014
- News
Innovation: Crowdfunding College Costs
model has evolved since its launch. "We used to charge a transaction fee, but moved away from that for strategic reasons," Cordero says. "Now it's simply about customer acquisition and building a community."... View Details
- 01 Jun 2012
- News
Alumni Book Briefs
by Philip Delves Broughton (MBA 2006) (Penguin Press) Delves Broughton discusses his quest to find the world’s great wizards of sales, among them a Moroccan rug merchant who uses age-old principles to read his customers View Details
- 02 Mar 2015
- News
To Market, To Market
building an agricultural and market infrastructure in places—like parts of Nepal, Romania, Haiti, and Guatemala—where little or none has previously existed. “The way we do this is through value-based... View Details
- 01 Mar 2010
- News
Eric Schiffer
Schiffer Illustration by Daniel Vasconcellos Founded in 1982, 99¢ Only Stores is the oldest single-price retail chain in the country, with 273 locations in California, Texas, Arizona, and Nevada offering a... View Details