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Show Results For
- All HBS Web
(2,561)
- People (2)
- News (491)
- Research (1,700)
- Events (3)
- Multimedia (9)
- Faculty Publications (944)
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- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
outsourcing, and integration services company that he founded in 1965. First in a Wall Street Journal ranking of one thousand companies listed according to best stock performance from 1987 to 1997, Keane Inc is considered among the... View Details
- 01 Dec 2006
- News
Inside Intel
received. Here, Intel had the edge. According to Davidow, “Intel had great customer service and support. We could assure a customer’s success with our device. By comparison, choosing the Motorola path... View Details
- 28 Mar 2018
- News
Fueling the Future
Women who pursue STEM fields are accustomed to being challenged. When Cecily Kovatch (MBA 2002) began her career working as a field engineer for Schlumberger, one of the world’s largest oilfield service companies, the all-male crews on... View Details
Keywords: Jill Radsken
- 15 May 2018
- News
Spreading the Safety Net
paid sick leave and the flexibility to work from home, or even abroad. Our hourly employees, working in Rent the Runway’s warehouse, on the customer service team and in our retail stores, had to face life... View Details
- 01 Jan 2003
- News
James E. Burke, MBA 1949
as it overcame the Tylenol tragedy to take its place as the country's dominant brand in health-care products. "A company credo that put customers first and shareholders last ultimately benefited both groups," he says. Jim Burke was among... View Details
- 01 Apr 2002
- News
Siebel Addresses HBS Northern California Club
large part to its founder's emphasis on customer relations over shareholder value. Today, Siebel has over eight thousand employees in more than 34 countries. Fortune magazine ranked the company second in its 2001 listing of the "100... View Details
- 01 Mar 2012
- News
Making Finance Personal
inspire, formulate, and drive new and improved product design and development, even without specialized knowledge. With its consumer base, for example, Intuit went from conducting a single experiment with customers of TurboTax, its... View Details
- 01 Mar 2010
- News
Lords of Strategy
portfolio of businesses, each of which might be grown or harvested, bought or sold, in service to a larger corporate purpose. Most dangerous of all, the prestrategy worldview lacked a rigorous sense of the dynamics of competition — “If we... View Details
Keywords: Garry Emmons; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of... View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
suggestion would be to expand their service to DC, which is very transient and should be a good opportunity. —Susan Holliday (AMP 187, 2014) My advice is D2C, since the connection to the end customer is... View Details
- 25 Aug 2022
- News
Labs Enable Large-scale Research
an effective and equitable way. The lab’s findings will be especially relevant to large, digital-immigrant organizations and to younger organizations aiming to develop retraining services in the private and public sectors. TRUSTWORTHY AI... View Details
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
Kresge Hall last December, is where students present their final projects - the culmination of a semester spent learning to design and develop products and services and get them to market. "Hopefully it is here that any shortcomings in... View Details
Keywords: Margie Kelley
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
the fall of 2005, but it also had the lowest revenue per available seat mile of the major airlines. The turnaround focused on three areas: the balance of nonstop versus connecting flights in the United States, the mix of domestic and international travel, and View Details
- 01 Jun 2012
- News
Around the World
began the global component, called FIELD 2, last October when they were divided into teams of six, assigned a global partner—one of 140 participating businesses and nonprofits—and challenged to develop a product or service appropriate for... View Details
- 20 Oct 2016
- News
Smart Moves
purchaser, rather than the generator, of roadway data. The early days required a lot of evangelism, but in the past five years, most governments have begun seeing how much more effective we can be.” Turning government agencies into View Details
- 01 Mar 2025
- News
Venture: Time Heals All
surgical departments in small rural hospitals as for labor and delivery departments in large urban hospitals,” Borkenstein says. “It’s not a custom build. But it feels like a custom build to that nurse... View Details
- 15 Dec 2024
- News
Back at the Ranch
The summer training program at Bear Hug Cattle Company starts truly at square one. “The first day is about teaching the guys how to just be out here and not die,” says lead instructor Zach Aguilar, gazing out from under his broad-brimmed hat to the grassy rangelands of... View Details
- 01 Mar 2024
- News
What is Web3?
Web3, a new era of the internet, uses blockchains, tokens, and wallets (tools for storing and managing digital assets) to facilitate a wide range of services and functionalities, including the transfer of assets from person-to-person. It... View Details
- 24 Apr 2014
- News
Student turns family health crisis into online solution
CareSolver, is an online health care service platform that offers families customized care guides as well as educational material and resources. The goal is to help caregivers get better care for their aging... View Details
- 01 Dec 2020
- News
Two Truths and a Lie About 5G
major developments: Ericsson opened its first 5G-enabled smart factory in the United States, Apple unveiled its first 5G-enabled phone, and carriers like AT&T and Verizon have been preparing their customers for major transition. So has... View Details
Keywords: Jen McFarland Flint